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March 2023 by Taina R.
Always clean and have everything I want. They're super friendly with my daughter and I this store and very helpful! Plus I love the plant section.
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October 2022 by Bj S.
ordered online 6 in-stock items at 10am. 3:40pm and it's still not ready to be picked up. been on hold for 15 minutes waiting for an associate. wow
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October 2022 by DJ e.
boy their customer service sucks! i went to 3 different staff members Nd they didnt even acknowledge my presence. I was ready to buy a washer and dry set and I waited 40mins no one assisted me.
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January 2022 by Chawn Carter
As a store, it’s rather cut and dry, you go in there and if you find someone they can be helpful unless you want a heavy appliance then you’re all but talked out of buying it. But… I purchased storm doors in October with an installation scheduled for November. Installation day came and went, no communication. Called 3 weeks after install day to find out my doors were in early and they didn’t know why the installer hadn’t contacted me. Here I am on 1.29.22 and still have not received my service. The installer is a joke and had cancelled every weekly appointment since 12.30. The only saving grace was the store manager Randy who performed my refund. But this was months after rude store associates who all but laughed at the thought of something being installed timely. What a joke…
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July 2021 by Nicole Woleslagle
John and I forget the other gentleman's name helped me out in the door department and they were wonderful! Josh installed my door in 2 hours and he did a excellent job!
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May 2021 by Greg Miller
This store was one of the few stores within 200 miles that had the patio chairs we needed.
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April 2021 by Aimee Leiphart
My mothers purse was stolen today in the garden section of the East York store. The customer service there was less then helpful and told her “ we are to busy, we do not have time to help you. “. I am so disappointed in the employees at my local store. You work in customer service. You work to serve your customers. We spend money for you to be paid and you can’t take 15 minutes to help a women in distress over losing everything In her purse. I will not be shopping at your
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April 2021 by Jason S.
I wanted to thank Lowe's for completely screwing up my delivery order. I went on line to place an order FOR DELIVERY. Two hours later I got an email indicating that half my order was shipped and the other half could be picked up in East York.... WHAT??? So Monday morning I called Lowe's. After wading my way through the automated system, I got to customer service. The wanted to know what store I placed the order through and indicated my order has been pulled from separate stores. I indicated again that I ordered on line. I was told that part of my order was in a locker for pickup, but I paid for shipping. I was told there is nothing they could do. I told them to cancel the order. Now the other 1/2 showed up in the mail. BTW you really need to change the name of your customer service department as they provide NO CUSTOMER SERVICE and tried to make the issue my problem. Four words. GO TO HOME DEPOT.
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June 2020 by Tamara Tammy Ham
Amazing customer service, they make sure you understand everything, and so many items are in stock!
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June 2020 by Estefanie Maria Llanos
Visited the store today, being pregnant, i wasn't able to lift the soil bags. Young lady/Cashier (I think her name was Marissa) was super helpful. i mean, she went out of her way to pick up 2 of the 2 Cubic feet soil bags for me herself. I originally was seeking someone to help me but there wasn't anyone in site. she took it upon her self to carry them for me to the cashier station and then into my car all by herself. I appreciate you girl! (I hope I have your name correct) Thank you for the help, especially in this heat. I hope you get a raise. Being an Assistant Manager at a different retail store, I love the customer service I received today.
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May 2020 by Jack Miller
3rd time I've been in this store looking for an item which the web said they had 20 of. I found 1. This time thought I'd check at the service desk for help. After a FULL 5 minutes of standing there watching 4 employees with their backs turned to the customer side, I FINALLY got someone to acknowledge me. They said they'd send someone down to help. After OVER 5 minutes of waiting, I left and went to Home Depot. I will NEVER go back to Lowes in East York.
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May 2020 by Nancy Gorsuch
What is going on with your Web Site? I was wanting to check prices on mulch
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September 2019 by Jessica E.
I ordered a stove online to be delivered and installed. My stove was going to come Monday, but the delivery guy called me and said I needed to go buy a wire so he could install it, so we had to reschedule. I'm annoyed that this wire didn't come with the stove and that nothing indicated I needed something extra, but fine. My stove was then supposed to be delivered today. The email said between 8-8. Last night, I got a voicemail saying 8-12. So I had to have my mom wait at the house for him. Close to 12 I call them to check on it - while still at work mind you - and they said he's an hour away. A couple minutes later they call me and say 1:30. While I'm STILL on the line with that guy, a woman from the same company calls and says 5-9 now due to the distance and timing and all that. So I wasted my mom's time and had to keep answering phone calls at work with people telling me different times. On the way back to my office, I get ANOTHER call, this time from the manager, apologizing and explaining why the guy needs to come so late. It's fine, I get it, I've had to run weird routes too. I told him I was just annoyed with the constant change of info and all the calls. So, he said for me to keep his number and call if there's any more issues. Waiting around all afternoon, and finally I call the company around 7:30 to check in on an ETA. She says she'll call the driver and get back to me. Driver doesn't answer, so she says she put out a message to him to call me. 8:30, driver calls me...not going to make it tonight. Can he come tomorrow at 9? I say fine to 9:00 but ask him if he's actually going to call me and actually going to show up, since this is the third time my stove delivery has been rescheduled. That manager is definitely getting a call, and I'm definitely asking for some sort of discount or compensation. I usually am not that person, but I've been very patient and polite. At this point lots of people would be screaming at them. I've had people scream at me for being 5 minutes late. The idea that they had to wait until the very last minute each time to call and tell me something had changed or they couldn't make it is asinine. Made my whole family wait all damn day only to call last minute and say they can't make it. Don't ever order online from Lowe's and forget dealing with their delivery company. It's chaos.
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August 2019 by Mary S.
I stopped here on our way from Virginia, super well organized. The store has a special parking space for veterans which is nice, always give military discount to active, reserves, or veterans. The sales associates were super helpful, the store was quite different from the Lowe's I've been in, but there was always someone helping me which was nice
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June 2019 by Jeramie G.
The store itself is great but my biggest complaint is the carts in the parking lot...especially in the lawn and garden section. It is filled EVERYDAY!!!! I recently started doing a huge paver project and I dont have a truck so I've been there just about everyday for two weeks and no matter what time I'm there, the carts holder in the lot is overflowing, with carts taking up parking spots and possibly rolling around and hitting someone's car. The picture was taken on Wednesday June 26, 2019 at 8:00 am....pathetic!
