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August 2024 by S K M C
Absolutely horrible experience. All because I didn’t see the no cash back notice on the self checkout, the employee was rude insulting and completely unprofessional. At 9:1” in the morning she had the huge inconvenience of giving me my cash from another register while saying things like can’t you read ? It’s written in big letters?? Never going back.
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July 2024 by SHEL TransportatiON Management
I Must start by stating that I almost Never post Negative Comments; however, as a "Long Time Loyal CVS Customer" who goes to CVS Weekly for most of my Personal and Business purchases...and who Always looks for CVS locations when I am away from my home state, (of N.J), before considering any other retailer...I am still reeling from the EXTREME OFFENSE and DISAPPOINTMENT experienced, (for the first time EVER), while visiting the CVS Pharmacy® located at [239 Fox Run Lane, East Stroudsburg, PA], yesterday/Sunday, 21July2024, between ~5:00pm-5:15pm EST.
I am Very understanding of many things...(staff shortages, peak times, rude customers, personal hardships, etc.); however, to not acknowledge a Customer and/or apologize for such issues is disappointing and DOES NOT REPRESENT CVS Health's mission statement: "(To help people with their health whenever and wherever they need it, and to do so with heart)".
The Shift Supervisor or Manager that was in the office and the Associate that was in the last isle stocking the the shelves BOTH FELL SHORT OF the CVS MISSION during my visit.
~Ms. Shelton
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June 2024 by Kaitlyn Krakowiak
Was a great pharmacy until they hired a new pharmacist who has no customer service or respect for patient's well being. Extremely unprofessional in the way she communicates and handles issues. She raised her voice and was extremely rude and disrespectful in the way she discussed a serious matter with me. It was embarrassing because there was other people around. I was literally crying walking out of the store to my car, because of the way she treated me. Strangers even apporached me because of how upset i was. The entire matter could've been handled differently and this entire situation could've been avoided. I reported her to CVS corporate because of the way she handled my situation. I will never return to this store, or any cvs, because of her!
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May 2024 by Karen Chirillo
I never have a problem with the Fox Run CVS. They communicate with me on what meds are due and when they will be ready. Everyone is always friendly and helpful.
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April 2024 by Pamela Humphrey
The pharmacy is ridiculously rude. My prescription was sent in on March 6th. They communicate via text that there is a delay, nothing else. It's a once-a-week dose and I will be due tomorrow. I called the pharmacy to ask if by chance they could get the medication by tomorrow as the request was put in several weeks earlier, with the understanding that this medication is sometimes on backorder. The woman who answered the phone did not give me her name and was clearly irritated that I called. She very abruptly asked me my name and date of birth. She simply stated that, "we don't have it". I told her that I am due tomorrow, and did she know when they might be getting it in. She said in a very rude tone; "no, we will just have to wait and see". Is that how CVS views the need for medications? I am a nurse, and this is completely unacceptable when dealing with patient's medications. The culture in this pharmacy is toxic. I'd like to say this is the first negative encounter that I've had with a CVS, but it is not. When I moved, I chose them because they are closer to my home. When your commercial comes on about how consumer centric you are, I laugh! I went right down the street to the Rite Aid and immediately felt the difference in customer service. I will never walk into a CVS again and will make sure I recommend to people that they don't go there.
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February 2024 by bernadette beauchamp
I like shopping at this CVS but would prefer to do the self checkout at my own pace and not go to the counter where I feel the need to get on with it! in terms of getting my coupon and the ability to get the right product that applies to the coupon. I feel the team member was a little short on patience as the product did not qualify me to use the coupon as she described, "I could not use the coupon because the item was on sale. This is where is gets complicated trying to figure out what item is not on sale which qualifies you to use your coupon.
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December 2023 by Elba Reyes
Workers could be a little friendlier
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November 2023 by philip montuori
Nice staff all around.Especially the pharmacy.
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August 2023 by Domenick M.
12/2022
The staff Maybe overworked and underpaid.
It’s reflected in their attitude.?? toward customers.
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May 2023 by Tracy Holt
So this store has always been great till recently. I have gone in several times around 7 sometimes 8 and there are no sales personel on the floor. A sign is put up for self check out and walking around no one is on the floor. Tonight I had a question. No one around. I want to the back and knocked on the employee door and no answer. Not only annoyed but this is unsafe. Amazing.
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April 2023 by Katelyn Power
Pharmacy is the WORST. They are so rude and slow. They never answer the phone, will hang up on you and when you go in the act like they're miserable.
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March 2023 by Corina Woody
Extremely rude pharmacy techs. I had this drug store when I first moved to PA and then I switched to the location by Taco Bell. I didn’t remember why but now I do. I only had to go to this one cuz the other cvs didn’t have my prescription so they sent it over to the one on fox run lane. Stay clear of this location. Use the one by Taco Bell. Much nicer staff ? i called the store and even the manager was rude. Nope ??♀️
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January 2023 by Annicaro Family
Horrible customer service. An employee, who called herself the store manager, was nasty, rude and brutishly hostile.
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October 2022 by Solomon Kane
Always pleasant front cashier, and although the making of meds can be slow, I find that to be the case everywhere. Pretty surprised at all the bad reviews. Usually the only rude people I come across there are some other customers.
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August 2022 by C. S.
Couldn't do a simple return for a faulty $50 speaker, even though I had the receipt with me. I tried calling their customer support, but they told me to either try to return it again at the same store or wait 180 days to dispute the purchase with them. I went over to the same store for the second time a few days later, but it was the same outcome. It's ridiculous that this can even happen dispite me doing everything right on my part. I think I'll refrain from purchasing from CVS in the forseeable future.
