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July 2024 by Allen Lawrence
The employee are rude you couldn't understand them their English wasn't very good and they acted like they didn't want to help you
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July 2024 by Christina Thomas
If I could give a negative score you guys would be it. My mom is mentally disabled along with anxiety and depression and to top it off she cannot read or write. You decide because she bothers you too much you are no longer going to allow her to continue her service through you and try to take her service after she paid you today stating you will call the police if she phones or stops anywhere near your store. She is elderly as well. Who bullies mentally disabled people and takes their money and than says don't come back. That's discrimination by handicap. You don't deserve to have this business or any other one. You are wrong and if there's someway too fix this for her by taking your store than so be it. I wouldn't recommend your store to anyone knowing this is how you treat mentally disabled and elderly customers. If you don't have patience you are in the wrong business move on. I see you've been receiving bad reports for over 6 months and you are still there what a pity the only reponse is email me so we can chat no I think it's time for someone to step up vist the BBB and find a legal route before this abuse continues.
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April 2024 by Hardine Cooper
Gil and Indira are very pleasant and knowledgeable and helpful with all customers it's a pleasure to talk to them and they always have a smile on their face it's nice to have this store in this location they are a blessing to all who enter God bless them
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January 2024 by Robert Vidal
You need to close that store they are rude and nasty their cursing is no good for business horrible will let people not to go their ,just don't buy their
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January 2024 by Wanda Fuentes
These are the most rude individuals that I've encountered at a MetroPCS location. Their service belongs in the garbage can because that's the type of vocabulary that they use. I guess they don't know what the word polite and customer service really means. As a matter of fact I'm going to see how far I can take this in regards to reporting them to a main office.
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January 2024 by Michael Wright
Very rude and not helpful, I have insurance and couldn't get the help I need to copy phones but still charged $28 for something I could have done myself I've been a customer about 6 years and this was the last straw. Gil is the most rude and unprofessional person I have ever encountered that will be the last time for me. I highly recommend another location or another carrier and it makes me give a star but they don't even deserve any stars
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January 2024 by Xavier Centeno
Unfortunately, my family and I were clients of this unscrupulous and uneducated crowd for a long time and it is those in charge, according to the owners of this site, who mistreat people; Truly, from the bottom of my heart, I tell you that if you are not good at giving good service to your clients, do not start a business because it is your clients that you eat and enjoy their luxuries. Don't be so slum-dwellers, but expect from God a reward for a couple of wicked people...
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December 2023 by Conner Ortiz
Very rude service, didn't feel comfortable at all as soon as I walked in. I asked about a phone casing after getting a screen repair and I was abruptly interrupted and called bad names for questioning the phone case. I received scorching names and comments from both the wife and husband that operate this store. I do NOT recommend visiting this store, you will be gratefully greeted and feel a lot more welcome at ANY other store trust me. I recommend the Phone Doctor in the booth at the Valley Mall in Hagerstown, Maryland. He's a good honest polite fast working man. He'll have your phone screen all fixed up like new AND protected in under a half hour AND for a GOOD price. Your welcome.
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December 2023 by Marquita Washington
I just left this store. The older guy was very rude from the time I walked in the store. I would give zero stars if I could. So disrespectful.
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July 2023 by Saintpierre Erickson
The best place
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May 2023 by Jose Mendez
Great experience, come here to get the best deal and customer service, thanks Gil. It took me a while but I finally made the review
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April 2023 by Steeve prezeau
The Staff is incredibly rude and very disrespectful
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December 2022 by Karoline Mejia
Terrible experience I just had, being yelled at by the staff, and being insulted saying I needed to lower my voice as my parents and I got insulted. They think that just because I’m a “minor” they think I don’t have a right to speak up. They threatened us and kept wanting to kick us out. Very racist too, called us Mexicans as we left the store. Like we were there for one thing and they seemed to mess it up never elaborated on the information that they wanted and what it was for. Charged us more than we needed due to their mistake and made us sign the paper too due to their policy. I work in customer service I would’ve never done such thing. They need to get better staffing and hearing aids!!!!
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November 2022 by Cole McClain
If I could give zero stars I would. Staff is incredibly rude, and they do not follow metro by T-Mobile’s policy.
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November 2022 by Lizzie Marie
Terrible staff, incredibly rude and incompetent.
