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March 2023 by James M.
thanks for mr Weiss help .very happy. jim mcmanus ford focus. great people.
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December 2022 by Michelle S.
I reserved a time to have my vehicle serviced. I dropped off the car and they knew I was waiting for it so they were to call me when it was done. I came back 2 and 1/2 hours later and my vehicle wasn't even taken in yet . No phone call to even tell me it was going to take longer. My husband and I get all of our cars serviced there but it will be the last time. I simple phone call would have fixed the problem .
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September 2022 by Gregory C.
Very friendly people work there. Always willing to help you with problems or advice. Good mechanics make well operating vehicles. Their service and sales people are awesome and helpful. I wouldn't bring my Fords anywhere else.
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June 2020 by Zana D.
set up an appointment and drove four hours to get to independence ford- as soon as we got there, another couple was inside buying the car we said we would buy that day. manager knew that both us and the other couple were coming the same day, but didn't care enough to let us know until we were nearly there. management and staff didn't seem to care and tried selling us a different car instead. bad communication and management.
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November 2019 by V B.
After reading other reviews I was hesitant to go here to have my car hood repainted BUT I was very pleased with the work they did and highly recommend them. They did an excellent job making my car look new and even cleaned the inside of the car. Everyone I dealt with was very nice as well.
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May 2019 by JR K.
Do not use the body shop at this dealership! Their work is subpar and they missed repair parts on my vehicle so I was stuck footing the bill. They are extremely slow (months) on doing repairs. The vehicle detail department does horrible work as well. They will never see any of my business again. I had other people warn me about this dealership but know I've seen it for myself. Stay Away
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April 2019 by J G.
Best dealer I have ever dealt with.. They are very accommodating..Multiple problems with my car.., but staff and techs are so professional and courteous...
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August 2017 by Bonnie B.
Warning all persons from Texas....They don't know how to handle a out of state transfer title and tags. I had to call Tx Dmv to get the forms for them to fill out and send back with a copy of my husbands drivers license.. We bought the car 08/09/17 and still they can't figure it out..Needless to say I will download the doucments and fill them out myself..God forbid they have to do anything but get you out the door apparently ....will never do business here again..
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August 2017 by Marti I.
So, see a great car online advertised by this dealership and send an online inquiry. Hear back from a salesperson, Kelly, right away. Confirm an appointment to see the car and test drive it the following Saturday. Car had a sticker price on it that was exactly the retail price for this car if there were no dings on the body, no scratches on the hood, no broken side view mirrors, no malfunctioning stereo and not missing the driver's side door hydraulic arm, which this particular car had all of. We were paying full price, on the spot, no financing, nothing. They agreed to reduce the price a whopping $250.00. Despite having several days notice for this test drive, the car was filthy. Filthy. After purchase, they agree to clean it. We go for lunch and return an hour and a half later. It's vacuumed, spritzed with some smelly stuff so it SMELLS clean, but the dash has streaks like someone used dirty water to clean it. There is dust on the glass instrument panels and all over the back seat. Whatever. I take it home. Five days later, I go to use the CD player for the first time (it having a Rockford was one of the key selling points for me) and it malfunctions immediately. I contact the saleswoman within the hour and am told she will check with supervisor and get back to me. Next day, today, I inquire about their response since I haven't received one and I'm told "sorry, can't do anything for you". Nice service. So, I basically paid $8K for a $6K car. Sucker born every day and I guess that day, it was me. Will not return nor will I recommend this dealership.
