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June 2022 by Spencer G.
I used to use the Bala Cynwyd post office every day as I have a business. It was always busy with a line but the service was good. During Covid I started using my local post office in Merion Station. I only used Bala Cynwyd when it was after 4 PM as they are open until 5:30. This worked out well until January 2022. I send out a lot of mail including media mail and my incoming mail goes through Bala Cynwyd so tracking states "out for delivery" when a package arrives at Bala Cynwyd. Delivery has been a problem as has mail theft. I lost a dozen packages this year all were dropped off and scanned at Bala Cynwyd then vanished never getting to the Philadelphia hub. Or at least never seeing another scan. I pack like Fort Knox so it isn't my packing, I am a professional. I can not prove that the theft occurs at Bala Cynwyd but other strange things have been happening through that post office. The mail gets scanned in to Bala Cynwyd but often is held there for days even weeks before showing "out for delivery" and a few incoming packages also have vanished after being scanned at Bala Cynwyd. I have been lied to several times and told that the arrival scans are computer generated as the packages were in bags and the bags get scanned but upon sorting the packages were not in the bags. After investigation and having cameras checked by Postal Inspectors the packages in question were placed in the bags in Philadelphia. It is possible that they were removed during transit from Philadelphia to Bala Cynwyd and that is still under investigation. Bala Cynwyd blames the Philadelphia hub (near Airport) Philadelphia hub blames Bala Cynwyd saying they lost the mail. please be aware that there definitely is theft going on and I have filed with postal authorities as I take my business seriously. This isn't just small time. I am currently missing an insured $550 package Priority Mail that made it to Bala Cynwyd then vanished. It is already four business days since it supposedly arrived and was scanned in Bala Cynwyd. As I have seen a great deal of theft this year both ways I no longer trust this Post Office. Interestingly I have never lost an outgoing package that was scanned at my local post office in Merion Station and I rarely use Bala Cynwyd. I have currently stopped sending packages through the Bala Cynwyd branch as I just do not trust them and no matter if this is a truck driver or someone in Philadelphia it just is not worth taking the risk of mail vanishing. I know many Postal Employees as I have used this Post office for 20 years. One other problem is that the Bala Cynwyd Post office almost never answers the phone .
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May 2022 by Rachel M.
I give this place 5 stars because all the employees were professional. The Passport Agent was very nice and pleasant. It was worth the 45 min ride.
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January 2022 by Art And Marilou C.
I would like to take the time to thank the Acting Postmaster, Joel, for being kind enough to track my package which went all over Delaware County. Thank you so much.
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April 2021 by Madison C.
The office is set up to trick you into paying for priority mail, which I think is really crummy of them. Instead of regular packing tape on the counters, they use priority mail tape. If you use this tape then when you get to the counter they surcharge you for using priority tape and subsequently priority mail. Besides that, the post office is clean and staff are friendly. I just wish they wouldn't try to trick people into paying more?
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January 2021 by Patricia W.
I live in the city and used to drive out to this post office because the service was so great and reliable. Things have really gone downhill over the past 2 years. The service is incredibly slow, the workers are unfriendly and have attitude, they hide all of the priority mail boxes and envelopes behind the counter so you have to wait in line to ask for one. There is always a long line of frustrated customers waiting, so if you're in a hurry, this is no longer the post office to go to.
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December 2020 by Patrick I.
While the staff is usually friendly, you have two choices when shipping pre-paid/labeled packages at this locations: a) wait for 20 minutes in the agonizingly slow line to get an immediate scan, or b) set the packages on the counter or drop bin and know that they may wait anywhere from 4 to 7 days before making the first scan, making the recipient think you were the cause of the delay rather than them. I get that they are busy, but they could at least scan the packages.
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July 2020 by Kelly Prusky
I have been going here for a while and I love the staff, they always fasten the line when becomes long and I never had an issue. I’m moving out of the neighborhood and I’ll miss this post office. Luckily the reviews from the post office where I’m moving to it’s 5 stars so I’m hopeful. Otherwise I’m going to still be coming to this post office.
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June 2020 by Annie Kim
Excellent staff. Usually busy but the line moves fast thanks to the great employees!
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February 2020 by W Iris
Best usps I ever been, staffs are super friendly and helpful!
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February 2020 by Niki Spade
Small but the staff were quick, polite, and you can get what you need to done.
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February 2020 by Dr Bradley-Brown
Everyone is always so pleasant!
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January 2020 by Jocelyn T.
Came here on a Saturday at 1pm. There were like two people in the store, not crowded at all. I wanted to mail a small package but I didn't know if it was cheaper to mail with the flat rate envelope or with my own envelope. The lady at the counter was nice and helped me figure out how much each option would cost. Using my own envelope was cheaper since the weight of the contents was relatively light, in case you're curious. A couple of people walked in and got in line while I was filling out the addresses on my package on the side. Luckily, another employee came out of the back to help out customers otherwise it would've been a bit of a wait for me after I got back in line.
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January 2020 by ishtiaque hussain
We went there for ours kids' passport service today. It was a smooth, pleasent service. Especially Brenda was super helpful. She was very patient and took the newborn's picture with several attempts. Thank you!!
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October 2019 by AJ F
Absolutely loved the customer service and attention to detail, by far the best usps I have been to in the last 5 years. Very courteous and pleasant. I drove 8 miles to get here after seeing the reviews, inspite of having around 9 other usps closer than this one. Some of which I personally didnt like the experience others had reviews of stolen or misplaced mails. This one has a good parking facility and when you step out you aren’t in a bad mood. Wish they train the other branches to be like this one.
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September 2019 by Summer Rose Horan
Passport- I had a great experience here. I needed my passport ASAP for a trip that I'd planned within a month. I was so nervous that I wasn't going to get it in time, but the woman who helped me at this office was so nice and calm. She was knowledgeable and helpful. I got my passport within 2 weeks. I wish I remembered her name (I think Brenda?) She was awesome!
