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February 2024 by Marcus M.
I went in for a simple oil change in my truck. I had a 3pm appointment. My truck never got pulled in until 3:30pm. Not a big deal. I didn't wind up leaving until almost 6pm. They didn't have the filter they needed. When they finally got the filter, they spilled oil all over my exhaust manifold and all over the side of my engine. Definitely won't be back
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February 2024 by Heather Fees, DVM, Visiting Veterinary Angels
Friendly professional service. Reasonable prices. Took care of what I needed very efficiently. Thank you!
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February 2024 by Kelly McMullen
My experience at the Firestone in Altoona was okay, to say the least. The staff working the counter were extremely friendly and helpful, especially Matt Taylor, the tire and service advisor. However, they were busy and the did not even complete my oil change. Though, I paid for my oil change which was extremely high ($90!), on February 2, 2024, they did not put a sticker in the window, which I noticed driving home that night. The next day, February 3, 2024, I continued to think about the oil change. I went with my gut and checked the oil myself. It was black, the dipstick had hardly any oil on it. Also, where the oil is put into the engine appeared dry. So I went back, explained the situation, and they pulled my car in. After another approximately 40 minute wait (added to the almost 2 hour from the previous day), my oil was never changed yesterday. The issue was corrected, however it did leave a sour taste in my mouth. Also, no compensation was offered for their mistake that could have caused further issues with my car had I not checked it myself. However, if you do decide to use Firestone, I would 1000% recommend you speak with Matt Taylor, all day, every day!
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January 2024 by Beatrice J
I always received great service from this location that's why I would recommend them to others. No complaints within the last three years of service.
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January 2024 by Kat Fittz
The staff here are absolutely amazing and if they can't fix something they make sure to tell you who can
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January 2024 by Moose McClellan
I had a front end alignment done after having new tires put on at Walmart. Needless to say, my front tires are as bald as a baby’s behind on the inside.
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January 2024 by Olivia Yauger
VERY helpful and elaborate on the services that were done on my car, along with the services recommended for next time. Been loyal to Firestone for a few years, even after relocating to a new area I still found where the nearest Firestone is to stay with them. I'm hoping I get the name correct, if there is a Brian at this location, he was the employee that helped me through my inspection. I will for sure be returning for future services!
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January 2024 by Parikshit Reddy
Very Good Service
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January 2024 by Kathy Dann
Very satisfied with the customer service. The staff was very professional and answered any of my questions . i would recommend Firestone to my friends and family. Great team environment.Kathy DannTyrone, PA
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December 2023 by Barry Kehl
I took my car to get my own snow tires put on. After an hour and a half they told me that I needed a new battery and I never said they could inspect my car as well. Another hour and a half went by and they finally said I was done. I told them that all I wanted was to have my snow tires put on and that I never agreed to them looking under my hood. I said I didn't appreciate them wasting my time doing things that I never authorized. They eventually didn't charge me for the tire installation but I still will never go there again.
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December 2023 by T Bass
Find yourself a good local mechanic shop that actually knows what they're doing. This place can't afford to pay for good techs and the resulting quality is apparent. Used to be decent shop...
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December 2023 by Teddi Seabrooks
We just had our truck in for inspection, tire rotation, and an alignment. Everything was done professionally and we were very happy with the outcome.We even sent our son out there for new tires for his truck.
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December 2023 by James Green
Tried to fleece me on a control arm and a ball joint after wasting 2 hours of my time. When I only came in for a simple inspection. Just went to a local mechanic which I should of done in the first place and had it inspected without issue. If you don't know anything about vehicles stay away from this place..
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November 2023 by joe turner
11/19/2023Firestone of altoona, Pa is worthless. Dropped truck off at 11:00 am for a 1:00 pm appointment. Here it is 3:00 pm and they just took the first tire off of the truck. Terrible, terrible service. Should charge them for MY time
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November 2023 by Deron Smithwick
I had a flat tire during my stay in Altoona. The rental car company advised me to go to Firestone for the repair as they have a contract to do repairs on rental cars. My tire was repaired within a hour and half after drop off. Staff was professional
