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July 2022 by Rebecca Benjamin
I called thinking my thermostat was just sticking since it would over heat off and on for a couple weeks. They quoted me 95 dollars. It was Wed. June 29th and really needed my vehicle before 4th of July, they said they would have it done by Sat. July 2nd and it would be 810 dollars because it was pump and timing belt too. Then sat. Came and gone, I left a message but no return call. I really needed my car and very much let them know that. I had someone already to fix it after the 4th.When they finally called me July 5th to get it, my steering wheel was tilted, my stereo was on AM and on Mexican music, my gas was lower and things were out of place. She said they had to reorder the timing belt kit and she wasn't there to call me. ?? Not okay. And if your test driving my car afterwards you shouldn't have the radio on. I'm sure you can guess from here what I think happened. I'm getting my car looked at to see if they even did the work they said.
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March 2022 by Jim D
Progress did a fantastic job on my brakes. I use to go to Firestone in Eugene, but had to keep returning to them for problems. This was half the cost and I don't have to keep going back.Service: Brakes
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September 2021 by Gerald Jaramillo
They're the best.
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September 2021 by Dave Garcia Doyle Bissell (Mark MaMord - Stage Name)
Great staff, fast service, great rates, and quality results!
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June 2021 by David Garcia
Incredible people. Erika really knows her stuff and has excellent follow through. A good spot for car repair and they tow as well!
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June 2021 by Ambie Hurt
I love Progress, because we have taken our cars to them multiple times over the years and they have always been honest, fair and very pleasant to work with!
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March 2021 by Patrick G
I called to get my fuel pump replaced and they gave a honest straight quote. I had called a few shops before them and they all had inflated the cost. I highly recommend this place to anyone in the area. Great work and just good honest people. Can’t say enough good things about them.
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December 2020 by therose1523
Absolutely wonderful staff. Everyone was very friendly and got my car done in a day! They also stayed past closing to replace my broken headlight and only charged me for the part. Highly recommend Progress if you want fast reliable service.
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September 2020 by M Blake
I had hit a raccoon and it detached my front bumper from my grill. There was a small 1 inch crack on the bottom skirt where it attaches to the grill. A place quoted me $799 Just to refasten everything without replacing any body part. I was appalled. In desperation I stopped at Julio’s shop where he and his lovely daughter got it all fixed up for me in 20 minutes. I have a 2014 Veloster that I just love and I’m furloughed from my job at the U of O. It has a little crack but I can live with it. Im so happy they were there cause there was no way I could afford $799 at this time. They were not going to charge me a penny but I insisted on at least giving them $100. God Bless Him!
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July 2020 by Jonathan Taylor
Great place
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October 2019 by Denise H.
Not only did they change my truck's oil, they checked fluids and filters for free. They pulled out the cabin filters, that were filthy, and gave me the option of them changing them out. Very affordable prices, if you have routine service and repairs. High quality. Effortless waiting. Great time slots for the weekdays. BBB operated. They have a blog site. Waiting room and bathrooms are clean. Toolbox-coffee station is in front of their informational tv screen. Artisans wood work is displayed. Their service is impeccable. I have been taking my autos there for two+ years.
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October 2019 by Eric Ferrer
Great custumer service
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October 2019 by Ray W.
I was very pleased with my first experience with Springfield Automotive Service. I needed transmission service performed and was concerned as the servicing had been neglected by the previous owners. They gave me a couple of options including what could be done if I could not afford a rebuild. They were able to do a standard servicing after conferring with me and addressing all of my concerns. They completed the work in the time that they stated and they gave me calls apprising me of the status of the work. They had performed a full flush of the transmission, which I believe that not all shops will do. I appreciate them addressing my concerns, their communication, and their doing the job right. I would recommend Springfield Automotive Service for doing your transmission work.
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September 2019 by Mike
Other mechanics told me I needed a new 900$ throttle body just to fix a sensor attached to it. This place put the sensor on for $20 and I had my car back in a day. I highly recommend them.
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June 2019 by Katie Hunter
Amazing service and got it done in a flash. They're my go to mechanic. They have honor and don't try to overcharge you or cheat you like other mechanics I've encountered. They also are fair and try to work with your situation as best as they can. I totally recommend this place. The only flaw is their tiny parking lot. Maybe they should try to expand it a bit. It's always full so that's a tell tale sign that customers love this place! I'm glad their are still nice mechanics out there!!
