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August 2024 by Richard K.
You know I posted my prior review based on my experience with my dog And cost of her medicine which was originally 60 and then over a hundred on actually there to pay for it. I was never rude or mean but firm that you should involve the owner in cost changes. I'm a paying customer. I owe no balance yet this lady manager makes it seem like if my little girl Shin-tzu is sick again that she is not welcome. They are good hospital but don't quote and switch meds without some involvement with the customer. In my opinion that's mean and kind of vindictive. I thought this was About the animals? What happens if we need service? We owe no bill. We've paid hundreds.! Why are they being haters. Let people figure out the bills. Our baby's should be Able to get service if they need it. Shame on taking mediocre review from a paying customer out on my poor little dog
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July 2024 by Melissa T.
We were traveling on vacation when our little 7lb dog Josie got stung by a bee. We didn't know it at the time what had happened but she was hysterical and would not put weight on her foot. We immediately started looking around for emergency clinic. Called Bailey's and they set us up to Come in asap. We were 30 mins away. Fantastic vet, great support staff, vet techs were very sweet to our little girl. Clean place. Excellent front desk service too. Super happy. They did not offer things that were not needed and didn't mind when I asked for a little more too since we would still be traveling for a bit after. We couldn't have been happier with the service there. We felt very fortunate we found them and will remember them incase of any issues in future in that area.
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June 2024 by Danna L.
Complete trash of a vet. Seriously was put on hold till they closed. Then was told that we would be charged a damn service fee for after hours and then we waited for the medicine to come in and called and called never heard a thing then suddenly after I got upset the meds were ready. But only after our dog got sicker and sicker and ate her tail and had a high fever. Thanks guys won't ever recommend you even if you were the last vet on earth. You should be ashamed of yourselves to be called veterinarians. Won't work with people who need get help and animals die. Then call to see how they are just ridiculous. This business should be gone in my opinion. We will be going out of town even if it means to grants pass to find care for our dogs. Also if you move an appointment they say it is cancelling it and it makes it so you can't get your deposit back. We don't have that kind of money to spend and we moved it so we could have more time to get the money to afford the 1500 dollars for a tail removal and for you to take advantage of people desperate need for their dogs to get help. You're horrible people. My mom has been a vet tech for 30 years and never in all those years have we ever seen this money hungry and lack of empathy towards animals or people ever! If I could give zero stars I would!
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March 2024 by George H.
We have been bringing our four legged family members to Baileys Veterinary Clinic for over 18 years. Baileys used to be the best. Yesterday we took Marley there for rabies shot. Doctor said she felt a mass on abdomen, and suggested a ultrasound, and she said it was free, she stated that it was free TWICE!! We were charged $96. Doctor Lied to Us! Money Grabbing Shithole!!
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February 2024 by Aaron K.
Terrible place!! My daughter brought in her four month old puppy that was a victim of a hit and run. On the way into Bailey's the puppy vomited from car sickness. She was told she had to be screened and vaccinated for parvovirus before being seen $77. The puppy had already been vaccinated twice and was up to date on shots, but refused to treat her without the screening, so reluctantly she agreed to the screening and payment. We were told the cost to treat the puppy would be approximately $280. The puppy was taken for an x-ray AND NEVER BROUGHT BACK! It was determined she had a broken rear right leg. We were given an option of surgery at a cost of $5500-$7500 and referred to another veterinarian. She said we would like to leave and take the dog to a different veterinarian, and told Bailey's that she wasn't able to afford that much, the physician said there might be another clinic for less, left the room to make another phone call. The physician came back and said there was another veterinarian less expensive at $3500. My daughter said that was also too much and would like to leave and go to a different veterinarian, the physician left again. When the physician came back she was told they could amputate the leg at a cost of $1500, or euthanasia. My daughter said that was still too much and would be open to surrendering the puppy, the physician left again. After 3 hours of back and forth what could only be compared to the worst used car purchasing experience imaginable. She had to leave for work and walked out leaving her dog, upset and emotional she didn't say anything to the front desk. Only a few minutes after we left we got a phone call informing us we had to come back to sign the paper for surrender and she owed another $444. Paying a total of $521 and having to give away her dog! Evil, terrible, place!! Avoid Bailey's COMPLETELY! Make the drive to Medford or Eugene, I will never forgive them for the emotional damage they put my kid through. I will tell everyone what a nasty place Bailey's is!
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January 2024 by Jenny C.
Received poor response to canine illness from this clinic . The corporation is more concerned with their insurance/risk, then the actual care of aminals. Past experiences has been luke warm at best. Had to put down a pet, primarily due to poor/lack of care by the clinic ( failed to provide antibiotics ). Rec'd letter of denial of further service from this clinic when I explained the reason for my decision to the attending vet. Good luck to you if you choice to continue with them.
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December 2023 by April B.
I would not recommend ever taking an animal to this Groomer! My mother just moved to Winston in September and needed to find a new groomer for her 6 year old Austrian Shepherd. I asked to have her washed and trimmed. We picked her up and found my dog trimmed so short!! She no longer has her undercoat! Never take your animal here to be groomed.
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May 2023 by Tiffany R.
They charge you an arm and a leg. You never get the same person. One person charged me over $500 to tell me my dog had ear infections because they got wet. Paid $50 somewhere else to discover he really had extremely bad allergies. I'll never go or recommend Baileys.
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March 2023 by Teresa T.
Do not take your animal to Bailey's. They are only after money and don't care about your animal. My 5 year old cat started having blood in his feces and not drinking water. We took him to Bailey's. They checked him out and sent him home with antibiotics and $100 bag of food. He didn't improve. 13 days later, (one day before his follow-up) we did an Emergency visit. They did ANOTHER initial exam and did the same dang blood test, prescribed the same antibiotics. NO IV. No suggestion of dehydration! Sent him home. 2 days later, my Taz was dead. Bailey's is worthless!
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March 2022 by Tanner F.
My family and I are from California and came up to visit a family friend. Our first night in Roseburg, my chihuahua ripped his duclaw darn near all the way off. This happened on a Friday night. I called Saturday morning after googling vets in the area, and Bailey's was open and had great reviews. I brought my dog in on a walk in basis and they accepted him with open arms. They were so transparent with their communications - what to expect with the wound my dog had, how they were going to treat the wound, and what to expect. They fixed my baby boy and were so sweet and considerate and empathetic. They definitely deserve more than a 5 star rating. Thank you Bailey's Veterinary Clinic!!!!
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March 2022 by Jack W.
Our dog is sick. We were instructed to come in early this morning, and how to check in for a walk-in appointment. We were second in line before opening, and checked in; we noticed 6 or so people called ahead of us, and waited for several hours. We checked and let the receptionist know we there, when we finally asked what was going on, we were told we had been removed from the queue because they were "researching other vet's records," but we have never had our dog to a vet. We drove over an hour, to get him in first thing. It's an emergency. No one is open on Sundays, and now we can't get him to a competent vet until Monday; we followed all checkin procedures, gave all information, and waited patiently literally in front of the window. We love our dog, and are very worried. This delayed his care by at least 2 days, and cost us a day of our lives and significant expense just to get there with gas prices so high; I don't know why you've done this. This is NOT a responsible clinic, frankly I wouldn't trust critical care to these people AT ALL.
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February 2022 by Brian H.
The lady behind the counter didn't even know what a Bichon was. And she works at a vet. Kinda ironic. The vet Dr was super nice, we are new to the area didn't have much of a choice and my colleagues said this place was good. We shall see.
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October 2021 by Stacey H.
I have had a few issues with Bailey's vet recently but this situation was the cherry on top. My lovely parents just moved up here with their 14 year old dog. Thursday night he started showing the signs of impending death. My parents knew to keep him from suffering, they were going to have to put him down. After many phone calls to other vets who suggested Baileys, because they have emergency services, they called them to ask for help. At this point the dog was suffering by convulsing and seizing in my mothers arms. They begged Bailey's to help them and put this dog out of his misery and give him a peaceful end. Baileys said no because they weren't an established client. Was it because of the money, they would of happily paid anything. But no, because Bailey's told them that and denied service, this dog seized to death in my mothers arms and had to sit in a box till the next day. That is very traumatic for people who loved their pet. What if they were traveling, it shouldn't matter. What they did was inhumane and the dog could of had a peaceful death. Baileys, do better.
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September 2021 by Chad K.
Recently our family dog, Turbo, had a health problem and I took him to this veterinary clinic. Since COVID-19 has emerged and has effected about every facet of our lives these events for our furry members have not been left untouched. So there was protocols in place to follow in order to have our dog get seen. I was very happy with the expedience of the intake process and the exam as well. Our dog stayed the night, had some test and other things done and was ready to be picked up the next day. Turbo was very fond of the staff and was very comfortable with his stay.
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August 2021 by Jenny T.
We were traveling through the area far from home and late in the day to find our 5 mo old pup with an inflamed eye. We arrived at the clinic 3 minutes before they closed on a Saturday. The intake staff was welcoming and collected all our info and got us in to see the doctor. Happily it seems it was a minor bacterial infection and easy to treat. If we had not been able to get in, we would have had to wait until Monday or find an emergency vet. The doctor, assistants, and front desk staff received and treated us with smiles and pleasantness even though I was "that guy" that showed up at closing after a long day with her pup. Thank you Bailey Vet Clinic!
