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April 2024 by Earl Weed
Incredibly helpful in twice securing my favorite CD cleaner from Switzerland. Also, excellent advice regarding streaming issues and gear. Many thanks!
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March 2024 by tim layman
Over a long weekend I had the pleasure to meet Gary at True Audiophile. I was requesting his expertise in setting up and aligning my turntable. I am grossly incompetent at this and when you’ve invested a not inconsiderable sum of money, there will be some peace of mind knowing a professional has looked over your gear.
Gary was very quick to respond and a date was set up. I dropped off everything at his place and had a wonderful chat about hifi.
It helps that my tastes align with his. He’s a great story teller and really knows the hobby inside and out.
To make a long story short, my table and arm proved to be very, very finicky. However, Gary took all the extra time needed to get to the bottom of the issue. He was in constant communication throughout the entire process. To his credit he was going to get this table and cartridge singing no matter what. He must have put in at least double or triple the hours that he would normally have to do. When I went to pay he not only kept his originally price as quoted, but respectfully declined my tip. He must have went completely gray working on this.
When I got home and fired up my system I was gobsmacked by the improvement. I was assuming maybe a ten percent improvement; it was more like 100%.
The ease, tone, bandwidth, and presence all took a dramatic turn for the better. One really doesn’t know what can be unlocked from the record grooves until your cart has been perfectly calibrated. I could wax eloquently for paragraphs about the dramatic change but I won’t bore you.
I just urge you to please use him if you are needing some peace of mind about your own turntable. He is a consummate professional, friendly and knowledgeable.
You cannot go wrong. I am proud to have him nearby. He has found a new and loyal customer.
Thank you Gary and True Audiophile!
Now i have to go listen to some records!
Tim L.
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February 2024 by JONATHAN STEINBERG
It’s a pleasure working with True Audiophile. Cutting edge products!
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October 2023 by Wolfram Birkenbeul-Hesse
After having dealt multiple times with True Audiophile, its owner, Gary, and his excellent support staff over the past three years, I can easily recommend True Audiophile as a premiere audiophile/hifi shop. Gary is committed to working with their customers, is extremely knowledgeable regarding his stock, and is a highly passionate enthusiast in the Art of Audio.
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October 2023 by Patrick Baker
Purchased Vertere phono 1. Great service and communication from true audiophile and fast shipping. Will definitely buy from true audiophile again.
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August 2023 by Raman Manan
True Audiophile was truly a wonderful experience, right from reaching out to them and signing up for a couple of DACs (Mola Mola Tambaqui and the T+A DAC 200) for in home audition to final purchase and delivery. Gary was excellent with communication and he made the transactions so flawless, that I was never left with any questions. I have to say, this would be my second audiophile store in Portland that I would reach out in a heartbeat with any of my future audio needs. The T+A DAC 200 is wonderful in my system and thanks Gary!! for making it happen and you are the best -Ramesh
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July 2023 by robert lyons
What can I say -Gary is really a gentleman, knowledgeable, terrific person to work with for anything audio and a man of his word in every respect. Also, very timely in communication and delivery....so I would recommend True Audiophile for all things audio!!! Thank you for the outstanding service and attention.
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June 2023 by ron ritcher
Great service and attention to detail! Will purchase again from TA.
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June 2023 by Gary Kulhanek
Extremely knowledgeable and professional audio retailer that offers a level of customer service rarely seen these days.
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June 2023 by David Nash
Excellent Service! Staff was very helpful and made sure my purchase was applicable to my needs. Thanks!
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June 2023 by Thetonestar Riolo
Awesome!!!! Had a new needle put on and my turntable serviced I had a tight schedule since not living in pdx and they totally made it happen!!!! Highly recommended
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June 2023 by Ryan
Customer service is a strength of True Audiophile as many reviews mention and it has been excellent for me too. With an overwhelming number of directions one could pursue in audio equipment purchases, it is welcoming to meet someone like Gary who emphasizes musicality in audio equipment above all else that is within my budget.
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May 2023 by Robert Ober
There was a minor shipping issue and Gary took care of it. He also answered numerous questions and is quick to reply. Things happen, but the real measure of a person and organization is how problems/issues are handled. I am independent, self employed, and was not compensated for this review.
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April 2023 by Matt Fund
Had them install a cartridge on my turntable. They did an excellent job and took pride in their work. And they carrying fantastic equipment. Highly recommended!
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April 2023 by Richard Watt
Professional, straightforward, and very helpful. I'm reasonably new to all-things-audiophile and the folks at True Audiophile made it easier for me to make an informed decision in a marketplace that can be a bit overwhelming - sometimes there is such a thing as too much choice. I'm glad that there are people online providing reviews but when it comes to actually spending my own money, I want to be able to speak to a real person and know that there is support available if I should need it.
