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July 2023 by Monica Craig
There great I go to the main branch down town.There customer servers is awesome.
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May 2023 by Charlie U.
At the Medford Branch at 131 E Main. Near the closing time, I went in to open a checking account. Even though it was late the Branch Manager helped me. She was extremely patient and took the time to explain every detail to me.
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August 2021 by Isaac Layzell
Very very very poor service. Our teller was Caroline Walker. She was rude to my wife the second she walked into the building, and she was feeling a strong sense of racial discrimination. She didn't believe my wife was the same person as was on her driver's license, asked for her ssn to cash a check, then claimed that she lived in California when it clearly stated on her license that she resides in Oregon. Which shows that she never even took a good look at the ID in the first place. Would never step foot in this branch again, and in my opinion it should be shut down. Would give 0 stars if I could.
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January 2021 by Rob Underwood
US Bank used to be a great bank, now I'm switching to Umpqua Bank as of today. No branches are open, the ones that are open are slow as molasses, their computer system is never keeps my information updated. Commercial account managers don't even know what credit cards for me to use. I'm over it I'm switching back to a local bank that actually knows what they're doing.
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September 2020 by Manny Rodriguez
Literally had a drive through teller refuse to cash a company check for absolutely no reason whatsoever. Older blonde woman with glasses. Pure discrimination. Filing a complaint with the Federal Reserve.
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October 2019 by Greg W.
Very pleased with both the bank and their Mortgage Division! We were given a loan previously from a local credit union with an exorbitant interest rate and required PMI. As soon as we could we refinanced with US Bank Mortgage at a lower rate and no PMI. Special mention goes out to our Loan officer -Matt Haywood. Matt handled our refinance and Home Equity Loan with the utmost professionalism and saw that both closed quickly and went off without a hitch!
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March 2019 by Phil P.
PLEASE do yourself a favor when opening a checking acct. or take out a loan with US Bank, READ ALL the fine print. You will find a lot of things that may cost you a lot of money IF you don't stay within the rules they have in place for Their profit. My wife warned me about US bank and I should have listened. And NEVER trust the person setting up your loan or checking, savings acct. they work for the bank, they will not disclose this info if you don't read and catch it in the fine print. ( bring readers if your older like me, you will need them.) Please learn from my mistake.
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April 2018 by R M.
Very dated US bank. I mean they still have ATM's that require an envelope for deposit and take more than a day for the deposit to go through! (Stone age times) this bank needs some serious updates with the fast paced changing of the city...
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December 2017 by Ben DeShane
Charging me 5$ a month just to have an account with you is bad business and you should stop.
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October 2017 by Stephanie V.
The mortgage department at this bank is the worst I've ever seen. I'm a real estate agent in Cheyenne, Wyoming, and I have clients who have been trying to buy a house through US Bank. We went under contract on July 11, 2017 and were supposed to close on August 11, 2017. We still have not closed and I can't even get the loan officer to return a call, text or email. I even tried calling her direct boss and the branch manager, neither of which have returned my call as of today. We just want an idea of when we might be able to close and we haven't been able to do that. If you want a bank with good customer service, you better pick a different one.
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June 2017 by vettedan Vetteworks
Excellent service setting up my personal and business account.
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June 2017 by VRi Justin Marx
Best coffee
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June 2011 by Jason S.
This could be the worst bank I have ever dealt with (and I have 3 different bank accounts at different banks). The service is bad, the policies are hazy (leading to hidden fees and costs) and the online and phone support is horrible. Do yourself a HUGE favor and go somewhere else. You will be sorry if you bank here.
