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July 2024 by Noah Barrera
The guys that work here have little to no customer service skills. They do not honor nationwide 7/11 promos, even when they are listed and plastered all over their own store. The owner has multiple locations and this has been an ongoing issue. Lack of training. It really is an inconvenient store.
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July 2024 by Gaven Stetson
Didn’t want an item because of a expired deal whitch was up in the store and they got pissed and angry ?
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May 2024 by Kathryn InKeizer
took my money, won't give me my order. Will not help.
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May 2024 by Jackson Hansen
Bought 2 packs of Camel 99s for a whopping $22 and when I asked for a book of matches you'd think I was robbing the place, the look the cashier gave me. Either dumb or rude, either way won't be coming here again.
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May 2024 by Alex
Lie about prices
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February 2024 by B D
Over charge as many items as they can if you don't notice, by anywhere from 50 cents to several dollars. The family I presume running this location now are extremely rude, condescending with zero customer service skills. This is one of our neighborhood market but we will never return. Ive given them chance after, last one being charging my 12 year old son a couple bucks over marked price for a gallon of milk. I hope someone buys these fools out and gets this location back to what it use to be.
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February 2024 by Ginger Gillian
There's an employee that works the night shift and he is very rude and lacks customer service skills. 711 is supposed to have fresh coffee 24/7 and when I go in in the middle of the night he always says we don't do coffee til 7am but the website says fresh coffee 24/7 so I'm calling and filing a complaint against this employee and employer with 711 and the attorney general.
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October 2023 by Jay Free
I bought Vuse pods and they were brown and discolored and when I pointed that out the manager basically laughed at me and told me that she wouldn't exchange it or pull the other inferior product off the shelf "because that's not 7/11 policy" and that is just downright wrong. Intentionally screwing over customers and then laughing at them is just beyond immoral. I will never shop here again and neither will my wife or any of my friends and family.
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September 2023 by Tiffany Gates
Tried to get a bottle of water this morning and the sign on one cash register said “cash only”. It was only on one register so I asked the man if both registers were cash only. He never looked at me, he kept pushing buttons on his screen and just put his hand up like you would to tell someone to stop. He just continued pushing buttons never acknowledging me or what I said or even looking at me. Let’s just say, if you’re going to work in the United States you should at least learn what we expect of customer service. A hand up suggesting I just stop? Really? If your culture is that rude you don’t just bring it to another country and expect to keep your job. Hoping this place changes hands soon or I won’t be back. It’s gone way downhill since the new owners took over. I put my items back immediately and left. I looked from my car since there was still another customer in the store and the cashier hadn’t helped him either. He was still pushing buttons. I’m a local business owner. Isn’t going to be good for business if others ask me about coming to that location. Lol. I’ll refer them to the several gas stations on that street. And no, 7-11 I’m not going to another website to fill out another complaint form.
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September 2023 by Silly Goose
Layout of store leads to backup of customers and poor service
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August 2023 by Papa Bear
Ever since the new people took over my experience has been bad here's why when I buy a snack or pizza and I go to the cash register they always charge me 10% more on my card than whats on the price tag and that's illegal and for example if I bought one pizza they would charge me for a second pizza they would do that for every thing I buy and basically they drain your money and everything thing is already to expensive like 10 dollars for a slice of pizza wow you guys are trippin
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August 2023 by Justin Caughell
The workers at night shift can barely speak English and they never answer the phone I’ve called back to back and they don’t answer I’ve even stood out side the store and called and watched one of them just totally ignore the phone cause they can’t even speak English!!!
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August 2023 by hume mann
7-Eleven should educate their cashiers that when they refuse to give a customer all their change, that is stealing.Oh, and there were a bunch of flies inside, some spill that hadn't been cleaned up very well was attracting them. The ice dispenser on the soda machine had some kind of dried buildup where something had leaked down it.
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July 2023 by Michael hall
Does not honor market price
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May 2023 by J “Noneofyourbusiness” Taylor
This place has gone down hill lately. The soda machine was filthy and had mold growing where the ice comes out. The 2 ladies that worked there where rude and not helpful at all.
