-
March 2024 by Jennifer Harp
Very understaffed, waited 30 minutes for food. The guys working we're pleasant enough. Only made little mistakes on my order but not going back to town for it.
-
March 2024 by Rory Gardner
They always screw up the order and seems like lately you have to wait for your drive thru and you need to check that your order is complete.
-
February 2024 by Brittany Thurston
Garland is a great manager with amazing customer service. Every time I come in and Garlands working I always leave with a smile of satisfaction.
-
January 2024 by Mary Ramirez
Chicken ? was good. Sides are a little bit of a Russian roulette. Customer service was pretty good for such a busy place. Very clean dining area ?✌️
-
January 2024 by Josh Natho
Great food and great people and atmosphere.
-
December 2023 by travis franks
Expect a long wait in the drive through. The food usually tastes old as if it's still served past the hold time.
-
December 2023 by Harvey Holland
Usually decent food and good customer service. This time was different. Complaining staff that they are very busy and slamming food/products down on the counters. At my point of view they were at a good work pace for the amount of customers. Counted 6 cars at the drive through and 8 in store customers at the busiest. Food was of poor quality, hard dry nuggets. Didn't want to complain as the gal had a gruff aditude when I asked for fry sauce saying she hasn't had time to replenish them. This is where more of the slamming of product comes in. She slammed the box on the counter upon retrieving them from the back room. Unprofessional from the moment I walked in the door. Like I said at the beginning, the food and service is usually good.. not this time. Will eat there again and see if the atmosphere is back to normal.Parking: Plenty of parking that day as their in store wasn't busy at all, just the drive through was busy.
-
December 2023 by Sharon Harwell
I just had the worst experience at KFC in Grants Pass, OR. My son had just got out of surgery and we were in a hurry to get home, before his pain meds wore off. His favorite food is KFC, so I decided to try the app, thinking it was quicker. The time listed for it to be ready was 7:25 pm. It was not ready at that time. The kid at the drive up asked me nicely to please pull to the other side and come into the restaurant. I explained that I did not want to come in because I didn't want to leave my kiddo alone. The kid asked the manager if they could bring it out to us, and the manager said no. I joked with him saying that I'd need something free for my trouble. I did as requested, and waited another 10 minutes inside the restaurant. No one acknowledged me standing at the counter until the food was done. I asked the manager why there is a big sign, like 3 feet tall, in the lobby saying, "Mobile Orders....just ask and we'll bring your order to you." He said that they only bring the food to that sign. I told him that I was going to need his name so I could talk with corporate about this. He said, "It's Garland...it says right here on my hat." There was nothing on his hat but the KFC logo. He sarcastically told me to have a nice day and walked away. I then proceeded to check my order to see if they got that right. Nope. It was missing the fries. Garland offered no apology, he didn't try to make things right in any way. This guy just lost you a customer who used to come in at least 3 times a week. He should not be working with the public with his horrible attitude. How do you plan on staying in business employing people like this?
-
December 2023 by Lokis Gibson
Great young man in drive threw, made small talk till order was handed to me,very respectful and a great
-
November 2023 by Sharon H.
I just had the worst experience at KFC in Grants Pass, OR. My son had just got out of surgery and we were in a hurry to get home, before his pain meds wore off. His favorite food is KFC, so I decided to try the app, thinking it was quicker. The time listed for it to be ready was 7:25 pm. It was not ready at that time. The kid at the drive up asked me nicely to please pull to the other side and come into the restaurant. I explained that I did not want to come in because I didn't want to leave my kiddo alone. The kid asked the manager if they could bring it out to us, and the manager said no. I joked with him saying that I'd need something free for my trouble. I did as requested, and waited another 10 minutes inside the restaurant. No one acknowledged me standing at the counter until the food was done. I asked the manager why there is a big sign, like 3 feet tall, in the lobby saying, "Mobile Orders....just ask and we'll bring your order to you." He said that they only bring the food to that sign. I told him that I was going to need his name so I could talk with corporate about this. He said, "It's Garland...it says right here on my hat." There was nothing on his hat but the KFC logo. He sarcastically told me to have a nice day and walked away. I then proceeded to check my order to see if they got that right. Nope. It was missing the fries. Garland offered no apology, he didn't try to make things right in any way. This guy just lost you a customer who used to come in at least 3 times a week. He should not be working with the public with his horrible attitude. I'm very very disappointed that you employ people like Garland.
-
November 2023 by lil mama Rogue
Everything was perfect. I sure love KFC.
-
November 2023 by William Askew
Not enough staff. There overwhelmed went inside since drive-thru was full took 20 min to get order.
-
November 2023 by chris barton
This place is a nightmare. Extremely long waits. Soggy breading on chicken . And sandwich was cold and
-
November 2023 by Kevin Sutton
Was very pleasantly pleased with the service and food, the price very
-
November 2023 by Zach
Look how depressing this spicy chicken sandwich is… one squirt on both sides and it’s considered “spicy” ??