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August 2024 by Qynne McKibben
After poor service at the customer service desk (multiple people asking, have you been helped, the answer no…. and then receiving no assistance)…
We were there to price out two new full sets of tires, couldn’t get so much as a quote after waiting over a half hour and everyone else around us being helped - I can’t imagine what the service will be like AFTER they sell you their tires… if you can even catch someone to tell you how much.
Listening to your salesperson give another patron the, “we don’t sell cheap tires” and refusing to give tiered price… it was awkward listening to that as well as a consumer (as if there is an implication the tires are poor? or we are expecting free or discount?)… I don’t know but we left the counter and did our shopping instead, and won’t be back. We can easily see prices and do business with other national tire service providers.
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August 2024 by Rich
I am going to preface, the lady working at the counter was extremely nice. The manager is extremely terrible, unprofessional, and has questionable knowledge. I went directly here yesterday after purchasing a car. After the lady working the front desk did her best to squeeze me in for a tire change, the manager had to inspect my car. You could tell he was in a bad mood. During his "inspection" (finding any excuse to avoid putting on tires) he told me he could not legally work on my car. He initially said he has to sell me 4 tires, which I was questioning to myself, I only needed one, but wanted to buy two front tires. The back tires were brand new. He then popped my hub cap off the back (the ones I didn't even want replaced) and said these are after market wheels and I need to go to the dealership to change the tires. He continued his anti sales rant by insulting the car I had just purchased, stating it was not safe, and I am putting my child at risk, and should go in immediately to get the hub center ring installed. So, I immediately went to Discount Tire. I was nervous, I just spent cash on a car and I had my kid and wife with me. Discount Tire said there are no special tools, absolutely no danger, strictly preference to keep dirt out of the hub area. They changed the tires right away and only sold me two as I wamted, no issues. I knew right away that the manager was going to find a reason to turn me away, his attitude made that apparent. Do not trust this guy, his opinions are strictly subjective and not facts. This really makes me question the integrity of the shop. How many other opinions have been stated as facts? I will never buy here after he made me feel bad about my newly purchased car, caused panic for the safety of my family, and caused stress for how much money I would need to put into the car.
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March 2024 by Rob Putman
DECEPTIVE SELLING PRACTICES…Costco sells tires claiming an 80,000 mile warranty.What they don’t tell you at the point of sale, is that you have to use the warranty within five years - otherwise there is no pro-ration!When confronted about it, the manager stated that it is all explained in the warranty paperwork.The only problem with this is that you don’t receive your warranty paperwork till AFTER the tires are installed!While I was standing there discussing this with the manager, they used the same presentation on a prospective customer standing at the counter…luckily I was able to tell him before he purchased, and he ended up going to a local tire store.Bridgestone had zero interest in making this right.So, long story short, we paid $900 for 80,000 mile tires, and got 42,000 out of them ?
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October 2023 by John Rix
Had my tires balanced and rotated here Monday. Given a prior issue with a different Costco Tire Center I had explained to employees, I had another experience I was not satisfied. I specifically requested they address and ensure the proper air pressure were verified. When I drove away, I could feel the front tires were over inflated. The TPMS Readings were 10 pounds higher than they were supposed to be. I went back to Costco but there was nobody at the counter. I went to self inflation area and corrected them myself. It's really sad every time you have something done, you have double check and correct poor work. It seems so simple. Balance Rotation and ensure pressure is correct. But here we are again with Costco Tire Centers. Hopefully the lugs were torqued correctly.
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September 2023 by Wendy J Berry
very nice greeters
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September 2023 by Colin M
Extremely helpful staff!
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May 2023 by ak “akarp” arp
Sadly, after decades of using Costco Tire Centers for all may tire needs, their service has gone downhill. Trying Goodyear now. So far, excellent service. Tires installed look to be similar price and specs.
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February 2023 by Angel Ramirez
This location has double reach gas nozzles. It can reach around a E- series on the opposite side.Staff is very efficient!!
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December 2022 by Samuel Park
Visited the tire center for the first time today to get a tire rotation, repair, and nitrogen air fill-up. I was pleased with the excellent customer service, explanation, and friendliness. Everything took about 2 hours, which was fine I as spent that time shopping and eating at Costco. Will visit again!
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December 2022 by Constance I.
We recently went to Costco Tire Center on Chad Dr. due to a slow leak in one of our Costco purchased tires. We were told it was not repairable but they didn't have the needed tire in stock and had to order it. Over a week later the tire was in so we made an appointment. The people were pleasant but incompetent. 1. We were told they would rotate the tires, but when we got the paperwork it didn't list rotation. We asked the clerk and he went back to the technician to verify that the tires were indeed rotated. 2. We were told the new tire needed to be installed on the rear but it was installed on the front. 3. We were given specific tire pressure specifications but the tires were over inflated in the front and under inflated in the rear. 4. We heard a noise on the drive home from the spare tire area and on checking found there are missing parts to the spare tire assembly. On calling the tire center, they were clueless on helping us remedy the situation. So until we find and purchase the missing part, we have the spare tire in the trunk and anything we kept in the trunk is now on the back seats which gives us little room for passengers, purchases or supplies. We will never go back to Costco Tire Center again and will warn others to not use their service.
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November 2022 by Tasha L.
Horrible service!!!!Customer service is so poor!!Waited forever, treated like a stupid woman. Guy at the desk was so arrogant.Never going g back!!
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November 2022 by David Given
In terms of customer service the staff at the service desk, it is severely lacking!We went in for a simple tire repair as we picked up a bolt right in the middle of the tire on our drive that day. We called ahead as it was on a Sunday and we were about 35-40min from their location in Eugene. The initial call was pleasant and professional and they had an available time slot that fit our schedule. We had given them all of the information requested on the truck and they were also informed that our tires had not been purchased through them, we were assured that this was not a problem as it was just a flat repair. Upon arrival they proceeded to tell us they took the wheel off and noticed we had wheels spacers, which was false. When we confronted them of their false claim they became extremely rude when it was visually pointed out there were in fact no wheel spacers. The service writer fell back on the fact we didn't purchase the tires from them. We stated that we were told that it was not a problem when we called ahead but the service write just gave us a dirty look and refused to continue the when they had already charged us for a flat repair. They eventually refunded us our money and we went on our way. If you're looking for help from this service center, it would be in your best interest to call someone else if you value your time.
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November 2022 by Cody James
If I could give this 0 stars I would. I went in last week for a new set of tires to be ordered during a sale that they had going on. They told me that they had no tires available but to come back next week for a new sale and gave me a quote for 2 different tires. I come in today and apparently the guy last week quoted me for two different sizes of tires. Both of which were out of stock! The guy today tells me “oh too bad you didn’t come in last week, we had a sale for this other set of tires” I told him that I did and the guy last week told me he was out of stock. So then todays guy tells me that he has this set of tires in stock. So we get them ordered and when he goes to check me out, he says “oh, actually I put the discount on from last week, which was wrong so it’s actually this amount.” ($150 more than originally quoted.) I asked him if he would be able to honor that price since I just came in last week for a quote and they told me they didn’t have any availability and that he just quoted me with the discount. He turns and says “we’ll I don’t know!” With a big attitude and walks in the back and comes back with the answer “Nope. This is the price you can either pay it now or go somewhere else and pay it.” This is such horrible customer service. Our interactions before this last part we’re great. He started out nice, and just snapped. I’m very disappointed and will never be recommending Costco Tires to anyone! Horrible customer service and both interactions were giving wrong information.
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November 2022 by LaVetta D.
Made an appointment for tire rotation and repair. Was told an hour. 2 hours later, finally done.
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October 2022 by Allen Pierce
Best tire place on the planet. Great staff, quick & professional installation. Prices can't be beat.
