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September 2024 by Van Fudge
The staff was very helpful and knowledgeable.
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August 2024 by Sarah Porter
The young guy who tried to help me clearly doesn’t want to be there and was not nice to work with at all, hardly talked to me and just said “yeah” a bunch and made me feel bad for asking for help. I just needed a box to ship off an item and he walked off to help someone else and wouldn’t explain anything to me, he seemed just as confused himself so I walked out. Everyone else seemed nice but pretty busy so decided not to waste my time!
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July 2024 by Nick Govatsos
Walk in with an Amazon return that needs a box, ask Gabriel to scan my code and, instead of scanning, I’m told information I already knew that this item needs a box before even got a word out. Let’s not assume customers are dumb.
Pay $12.05 to buy a box…then I’m told $3.10 for them to put it in that box. Only UPS store I’ve ever been to that charges to touch an item and put it in a box.
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June 2024 by Russ W
I’ve had nothing but great experiences at this UPS location. Today Jen went above and beyond to help me with a 50 lbs return item, complex and required some problem solving. She was pleasant, thoughtful, and didn’t make me feel bad about bringing in something that needed the pro touch. Thanks again team, I don’t mind shipping things now because of your store :)
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May 2024 by Rob
Over $3 to print a single basic black and white page? You guys are insane.
Nice robo reply... Staples or Office Depot charge less than 25 cents. You're still insane if you think you can charge more than 1200% for the same (actually worse) service.
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April 2024 by Ian Macaulay
Don’t get anything printed here. It’s $.19 a page and it does not collate each copy so you need to spend 20 minutes sorting. Really bad service
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March 2024 by Shane Thomas
Staff was completely unhelpful and lacked any mental capacity for abstract thought. A robot could have provided better service. I left without shipping my package and went somewhere else. 10/10 would NOT recommend.
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March 2024 by Tim Maitland
The team here has been fantastic to work with. I had a really important package delivered with expensive shipping insurance and their attention to detail to ensure a good experience, as well as follow up after the delivery, was second to none. Great experience.
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February 2024 by abcaw industries
UPS local number sends you to an AI assistant. What a waste of time of listing a local number if you are directed to an AI bot then directed overseas (over an hour queue) to a person who barely speaks English.One again, The UPS driver has fraudulently (stolen) not delivered the package although they claim they have. The photo they have is in the back of their truck or in their depo, who knows where. What's the point of having a proof of delivery photo if it's the UPS drivers feet.We have 15 cameras monitoring our property 24x7 and it's not the first time a UPS driver has committed fraud. We are unable to make a complaint with UPS as the UPS site creates an error and says to contact the shipper.The UPS drivers are fully aware of the cameras here but they are not concerned with stealing after speaking with one of them claiming they are never disciplined.What has happened to this country where a once decent carrier service has lost all morals.
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December 2023 by Lauren Baker
paid for overnight shipping. package is delayed. no reason given. website is not informative. phone call informed me package was 'put on the wrong rail.' UPS is blaming the local franchise. Unacceptable customer service.
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December 2023 by Todd T
Usually a fast place to drop Amazon returns. Only times it’s been slow is because of a customer.
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December 2023 by Brendan Monroe
Terrible experience. I had a box of books to ship and asked the fellow at the front whether UPS had an equivalent to the USPS "media rate." He said they did and that shipping it with them would cost "just a couple dollars extra." I figured I'd spare myself the trip to the post office so agreed to ship it. The cost? $53. I later found out that the same package at the same weight would have cost $27 at the post office. A couple dollars extra? More like double! I won't be coming back.
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December 2023 by David Paddock
Second time having an issue with the driver. There is clearly a safe location for driver to leave packages and a door bell at front of property yet they insist on throwing it over the gate allowing animals and weather to ruin orders. Completely unacceptable and irresponsible.
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November 2023 by Scott McBride
The team here is always fast, friendly and helpful. They make my business easier whether it’s shipping or printing and I don’t worry about them completing my jobs! Thanks for what you do
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October 2023 by Sarah Antoniou
Excellent customer service from all the staff.
