“I originally called PNW automotive, but moved on when they NEVER answered my call on 2 occasions. I then called Grafs' and Mike was VERY courteous/friendly and scheduled my appt. within a few days.
I just bought an Audi Q5 and there was an issue with the blind spot monitor. I also mentioned there was a problem with my trunk door not fully extending to a higher position.(thinking probably another sensor issue)
Within an hour, I was out the door. They did a sensor diagnostic test and reset the issue. They went on a test drive to make sure the lights on my side mirrors worked as directed.
The waiting room was comfortable and had an assortment of snacks/drinks to keep the stomach from growling.
What BLEW my mind was that PAUL(a mechanic) went out of his way to locate 2 hydraulic arms (out of state) to remedy my issue with the trunk door. Not only did he save me a GOOD chunk of money by not ordering from the dealer, told me they'd be in within the week!
Graf's automotive NOW has a customer for life. What a GOOD, honest, bunch of guys...VERY impressed!!!”
“I was stuck on the side of a very desolate 2 lane hwy which was 24 miles away from ANYTHING as it was getting VERY dark... With my toddler as my back up ?AAA came through as always. The woman I spoke to on the phone was very helpful as was the tow truck driver.I almost put 4 stars because the time for the tow truck to arrive was twice as long as I was told it would be, but again I was in the middle of nowhere...”
“These guys are great and really saved us in a sticky situation! Also very friendly and kind people. We were stuck in the middle of the Astoria Bridge mid-morning Saturday and Noel immediately sent us a tow truck. Ray towed the car and entertained us with stories. In the meantime Noel was checking on garages and transportation options for us, out of the goodness of his heart, as we are tourists from Europe and don’t know our way around. They took us over to the garage and Ray even dropped us off downtown afterwards! Later Noel did us another favor. Do use this towing firm, they are honest and helpful people.”