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August 2024 by Paulo Andres Alzate
Dr Khan makes you go back every week for the same case. He is rude and kept me waiting for over an hour. He would come into his office and say
"I'll be right back" and not see me. Then he would see me for 3 minutes running and looking at the computer. Of course, they charge the government for your weekly visit with no solution to your problem. Right now I still have the same medical problem. I have wasted my time and money.
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August 2024 by Adri E.S.Q
Worst customer service!
Apparently the family doctor is an employee of the pharmacy, so every time you get a prescription, the doctor sends the prescription to the pharmacy instead of his secretary, then when you ask the pharmacist for your printout, if you tell them you don't want to buy it there, they get very upset and rude. Today the pharmacist almost threw the prescription in my face. Also the family doctor wants you to make a weekly appointment because he says he cannot treat two illnesses at the same time and you have to tell his secretary in front of everyone the reason for your visit.
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June 2024 by STYLING THE STARS
Dr Hammand Khan is the new doctor here. POOR BEDSIDE MANNERS.
Another doctor here just to take advantage of our system
I booked an appointment to see the doctor to what I thought would be an opportunity for me to discuss a medical concern
Dr. KHAN quickly pointed out, "Oh no, this is just a meet and greet."
I can't treat you. !
You have to book another appointment.
Wow another Cash Grab ?
I was perturbed, needless to say, upset to wait an hour and a half, only to jot down some notes about my medical history.
The doctor gets paid for my visit !
WHAT DO I receive for my visit today?
Nothing!!! No Treatment ??
Why Not, I am just paid for the service.. !!!
Yet another NEW doctor that doesn't know about how to run a business and poor bedside manners in Canada !!
What happened to bedside manners and show that you care.!
Ask the patient
HOW CAN I HELP YOU today...?
Not even ask me 1 question to assist me.
Why are we letting doctors come into the country without proper training on patient canadian culture and business etiquette??
This is hurtful to our community.
I waited 1 hour 30 minutes.
For no treatment,
I feel used and taken for granted !!!
Doctors have to remember we are paying for our medical services,
this comes out of my paycheck as tax deductions..!!
And comes out of my property taxes..!!
Therefore, we as patients demand equal respect as doctors would respect from their patients !
This is not about a hierarchy that we should be subjected to the doctor and what he says goes this is not proper and respectful bedside manners.
I do not recommend this doctor
HORRIBLE SERVICE NO PEOPLE MANAGEMENT skills
They have business perceptions and values to that of a communist country.
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January 2024 by Helen Doig
Friendly and knowledgeable staff. Very helpful.
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January 2024 by Toni-Marie
The new owners have renovated the pharmacy, added a medical clinic and truly care about their patients. Well done, it is a pleasure to have you care for my health. ☺️
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December 2023 by maggy ryan
So stopped by this morning supposed to open at 11am didnt open until 1114am they have emergen-c on sale this week for 10.99 the pharmacist had no clue what was on sale with I DA and had nothing in stock didn't even carry it wont go back ever again thank God for Pharma Plus
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October 2023 by Dave Platakis
My granddaughter had an appointment at 9:20am. Still waiting. So far my daughter and I have lost an hours wages (~$70) because they don't seem to understand what appointment means.But they would be quick to bill us for missing the appointment.Another 30 minutes lost - 10:50
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September 2023 by paul si
Very nice and knowledgeable
Highly recommend
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September 2023 by Iryna Dimitrova
I highly recommend coming here! With my two children, they always provided good, high-quality and kind help. And always try to help in any problems, always friendly. Special thanks to Imran.
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August 2023 by Ирина Димитрова
I highly recommend coming here! With my two children, they always provided good, high-quality and kind help. And always try to help in any problems, always friendly. Special thanks to Imran.
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August 2023 by Nadine Vh
I experienced the most unprofessional service I’ve ever encounter from the pharmacist and supporting staff. A process that should have been easy turned into an absolute nightmare. I was shocked at how I was being spoken to on the phone and when I questioned the unprofessionalism I was experiencing, I was met with even more hostility. Not even the owner of the pharmacy was willing to assist in resolving the issues but instead began yelling and berating me. I’ll be telling everyone I know not to use this pharmacy as they don’t deserve the business and don’t know how to treat customers at all. Price gauging, rude and incompetent are the words I’d use to describe this establishment.
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June 2023 by Dave Lawson
Just moved to the area and needed a refill and to get set up as my new pharmacy. Great interactions and they went out of their way to get my history transferred from my old pharmacy who wasn't very cooperative.5th star given because the pharmacy tech overheard my request from my initial visit and made sure to order a specific generic brand so when the script could be filled they had the desired product on hand. Anticipation of customer need earns the extra star. Nicely done. Looks like I have a new pharmacy!
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February 2023 by Nikki N
I just received my fourth COVID-19 booster from Dr. Imran and didn’t feel a thing! Definitely recommend him for those who are afraid of needles or those who’ve had painful shots in the past.
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December 2022 by C K
Absolutely love this pharmacy. I have been a patient here since when it was Tom’s, and I will never switch! Waleed and Imran are amazing owners and pharmacists who get to know you personally so they can help assist you tailored to your needs. Stacy (the real boss, L.O.L) is an exceptional woman who never fails to put a smile on your face as soon as you walk into the pharmacy, she makes you feel like you’re meeting up with a friend and not someone who thinks their better than you because they work in the medical field. Christa, has always greeted and been the biggest sweetheart when helping fill my prescriptions, I really enjoy getting to know her and I think she is a great addition to this pharmacy family. If you’re looking for professional, prompt, exceptional services for both medical and personal needs. THIS IS THE PLACE TO BE! Cannot be beat.
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December 2022 by Mak Burger
If I could rate this pharmacy 10 stars I would. Every employee I encountered helped me with what I was looking for! The owner was also a really nice and funny guy! Highly recommend this pharmacy to anyone looking for a pharmacy to go to! ?
