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“Rebecca at Telus Lambton Mall was extremely helpful. She solved a phone issue quickly while I was traveling out of the country and called later to follow-up. She also told me about Telus offers based on my preferences. When I decided to proceed with a new phone she offered to switch my old phone over to the new phone at the store free of charge. I brought the phone in to do this and everything went smoothly. She’s very professional, knowledgeable, and kind. The other staff and manager at the store were friendly and helpful as well. Highly recommend!”
“Living in a rural area, we have tried just about all internet providers. Duke Broadband has excellent customer service as well as fantastic internet and streaming services! Very happy with the service and would highly highly recommend.”
“I went in to see what Verizon had to offer because I reached my limit of patience with xfinity, and Tiffany went over all the options with me to get me set up as a new Verizon customer with my existing phone. She also helped me port over my existing phone number. A job well done. Thank you.”
“I've been there 3 times in the last month and a half. Rico helped me each time and was great. Took the time to listen to what we needed and helped us keep our bill as low as possible.
He wasn't able to turn my phones voicemail on for some reason and had told me I'd have to call customer service. When he asked the next visit if I'd gotten that fixed and I told him no, I didn't feel like dealing with customer service on the phone he called and got it working again for me.
He wrote down prices for me and printed a channel list so we could discuss our best options for TV/streaming.
To the guy complaining about not being the main person on the plan and not able to do anything, that's the way it works. If your not the main person, then yea u need that person to be there to change anything. I feel bad he was trying to push his way but a policy is a policy. I've been on plans before and it's the same way with any carrier that I've been with. He should have been informed beforehand, but most of the time they don't randomly look up if your the primary to make sure you know how those things work. Now he knows. I do not blame the store at all for that.”
“Staff were very helpful, no matter how long the process took, they made every effort to make sure we were sorted. I enjoy being with Verizon for that reason! Always great service..”
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“Shreya was totally amazing. I
Am not technically inclined at all and she was so patient and kind and so thorough and professional. You need to keep this one! Thank you Shreya and thank you Virgin.”