-
February 2024 by Gabby .D
If I could give a zero I would, the manager was rude and disrespectful and takes advantage of her label, I wrote to mindgames Ontario head office and if nothing is done about this certain “manager” this company will have lost two valuable customers. I am appalled with the customer service at this location and the manager being a grownwoman definitely was not acting like one and acting more like a child. I’ve talked to people about my experience and apparently I’m not the first to have issues with this woman and after checking past reviews I see her description popping up on low star reviews aswell, the fact that she still has her job and continues to treat customers the way she does says a lot aboutyour company’s “policy.”
-
January 2024 by adia saunders
if i could give this store a zero i would, not only do they overcharge customers but they are unwilling to do a refund 3 days after it was bought, in its original, untouched packaging. the store manager told me its a “company policy” that they do no refunds, however online, it says within 7 days, as long as i have the receipt and the packaging is in its original condition, i can get a refund. she proceeded to call me stupid and told me i can’t read. this is absolutely unbelievable customer service. i am a store manager myself and i would absolutely never speak to a customer like that. i will probably never be shopping here again. i’ve reached out to head office, but let’s see what they will do about it.
-
November 2023 by Karlo
The lady staff wearing a black shirt and glasses was very rude. The way she treated us plus how loudly she spoke regarding her "store's policies" made me and my partner shrink. Side note: She could have just talked to us nicely and with respect like what other sales associates do. I never experienced such poor customer treatment before.
-
October 2023 by Zajarism
The customer service is top notch, very friendly outgoing staff that all seem eager to assist anyone & everyone.Busy days with a small amount of staff kind of store require us customers being a little bit more understanding & patient.When in a hurry it's easy to feel ignored when their store is busy, but it's easy to tell the staff give 100% to each customer they serve.
-
August 2023 by Heather Ray
Lots of cool games and puzzles. Shop staff are friendly
-
August 2023 by Boyd Davies
I asked the guy named Erick to help me and he did and he was nothing but best 10/10 he should get a raise
-
August 2023 by Erin H.
7 Day return/exchange policy is ridiculous and not made clear at point of sale. I spend (easily) $200 there twice a year and was not aware of this policy. I purchased a $100 item last Saturday, but the person I bought it for already had it, so I went to return it. This was the first chance I had to return it as the person it was for lives out of town so I brought it there this Saturday. Today I was told in the store I can't return it, exchange it, or get a store credit because it's been over 7 days. Why 7 days? You still would have had my $100 if you exchanged it or gave a credit! Now instead, I will take my business and money elsewhere.
-
July 2023 by carm russiam
have been a loyal customer of your stores for the past 2 years . I have time and again received great service at your location which is one of the main reasons I shop at your store. But to my surprise, on the date July 3rd 2023 I was at the receiving end of some very poor service at your mart.I was in the day before making some major purchases on some funko pops, we also enquired about pricing and promised to come back again the following day to pick up some more .The following day we noticed overnight prices had changed for some of the funkos and drastic change from $17.99 to $39.99 , politely I asked to speak to the person in charge . The person sitting at the counter, told me the manager was next door to ask her why such a big change in price . So I went next door to meet with This individual , with the manager title by the name Krista . Krista right from the start she had an air of authority , I simply asked politely , why the drastic change in price ? Krista answer was , ( prices change overnight , and that’s what we do, we changed to $39,99) .I decided that wasn’t a good enough explanation I simply asked for head office number , this soo called manager Krista give me a dirty look and with an attitude she writes down the number for me , as she’s writing down the phone number , she stops , looks directly at me and had the audacity to say the following…..(WHY YOU CALLING HEAD OFFICE ?? SO YOU THINK YOUR GONNA GET YOUR WAY )??? right there and then I was just speechless , I looked at Krista and politely with a very low tone of voice at the same time mortified I simply said ( THATS NOT VERY NICE , WHAT YOU JUST SAID TO ME ) …To make things worst this so called manager Krista in front of her employees she replied back and said ( WHY YOU SECOND GUESSING US IS …..)????At that point I realized it was best to just walk away . Which I did .Being an a owner of a company myself , I make sure my employees are trained to respect , my company to respect my customers , to respect people In general . I teach my employees to de-escalate a bad situation and to remember when you speak to our customers you are representing our company ,and to do so with great level of respect and professionalism. If that’s not rendered sorry your no good fit to work for us..Instead, she talked to me very rudely, and told me that if I did not like the prices, I could take my business elsewhere as I was walking away .I was appalled mortified and embarrassed for her at the same time , for she stooped to such low level , by miss representing your company in a very poorly manner , not lady like at all , I could also tell even the young employees were terrified of her , you could tell right away that she’s a bully not only to customers but to her colleagues as wellI hope you would look into the matter, and make sure such an incident is not repeated.Your company has been known to provide good services, and such event tarnishes this company’s future of ran by individuals like Krista .
-
June 2023 by Jay S
If zero was an option this would be a zero, I've never had any real issues with this location until this morning and that was enough for me to not only not return but advise others not to also. I was in last night and purchased a magic the gathering card pack for a friend, it was $70.. I said wow that seems like alot for 15 cards. The 2 gentleman explained in fair detail why they were this price and I said "oh ok makes sense" and purchased this pack for my friend. During the interaction they said if you think thats alot the whole box is $599, I said wow thats even more. And went along with my evening. My nephew says to me he actually wanted that set and asked me to pick him up a box and he'd pay me back for it. So... I call this morning 3 minutes after open and spoke to a seemingly pleasant person and I asked if they still had a box. She looked and said she did, I asked the price and before she answered confirmed should be $599? She said yes. I said perfect I probubly can't hold right? She said yes she could hold for a little bit. When getting to the store the price is now $699. When asked why? They said that's the price. When told it's $599 at other stores they told me well you can't pay $599 if there's none available. This is rediculous how something can change by so much after being told one thing. I will most definitly be escalating this issue with Mindgames and Wizards of the coast.
-
June 2023 by Tara
I visited this store yesterday and upon walking in the store seemed very organized and full of different toys and cards and gadgets. I loved the versatility and found a cool variation of knives that I haven't been able to find anywhere else. The staff also took their time in answering my questions and showing me all the cards that I was looking for.Mind Games is definitely my new go-to game store!
-
June 2023 by Tiny Tom
I visited the mind games store on the evening of May 12, 2023 in Oshawa Centre and asked if I was able to exchange a dominoes set which was defective, with a broken piece. Note, the product was purchased less than a week ago and I had my receipt present. I was told by the store associate who refused to give me her name (brown curly hair, with eyeglasses) that essentially it wasn't their responsibility to guarantee prepackaged products and that I was pretty much at a loss. It was apparently a "manufacturer's problem" and not the store as the product is sealed, and as a customer of Mind Games I had no recourse and am stuck with the damaged/defective product. However I find it contradicting that Mind Games website states "We stand behind all of our products and guarantee your satisfaction." The store associate refused to provide her name which I find is very poor customer service. I just wanted to raise it to management and customer service as the attitude and sarcasm that the store associate exhibited is unacceptable and should not be tolerated, and clearly she did not want to provide her name as she did not want to be identified. Also, the explanation from the store assocate is utterly disappointing as customers should not get stuck with a damaged/defective item if there is no way for a customer to inspect a sealed product before purchasing. Very disappointing.
-
March 2023 by Jaymz Job
One of the best card shops i've been to. They've got a pretty good selection of cards but the staff is what really kills it. My girl and I bought some pre-release magic the gathering packs and me being the dummy that I am, forgot that the decks we intended to use need land cards that didnt come with the packs I bought. Well one of the amazing staff, Josh, had taken it upon himself to take cards out of his own personal decks and gave them to My partner and I just so we could play with the packs we had purchased earlier. I can't even put into words how this person made me feel like I was literally family. We'll never forget you Josh. Thankyou for putting the game first and making my partners first experience so much better than it would've been if it was just left to me ??
-
December 2022 by Barb Strank
Called the store twice just days before Christmas for a very important reason. Couldn't even be bothered to return my call. Don't shop here. Read all the other bad reviews.
-
November 2022 by mike forrest
I stop by this store every once in a while to see if there games are still 30-50% more than the competition. This time I had a new experience. The salesperson was trying get me to purchase those kid finger pop fidget things. 300% more than the competition, they were saying i could use this unknown silicone as a candy mold. Thanks but no thanks.Btw google keeps deleting the avalanche of one star reviews for this place.
-
November 2022 by XXDeathlyGazeXX
This store should be the last place you go to for Pop's, board games or TCG products. All over priced and much cheaper elsewhere.
