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November 2024 by zee williams
Employees are extremely racist. They’ll interrogate you when you try to return something for the first time ever. I’ve spent thousands here but will not be supporting this location anymore. They speak to you like you’re scum when you try to return something but when you’re making a large purchase they want to kiss your feet. Especially the bigger older lady with the limp and the one with the English accent. Couldn’t believe they could treat people so cruelly after being treated so nicely over the years.
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November 2024 by Carol James
Great helpful service
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October 2024 by Sanjna Thind
Worst customer service
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October 2024 by JASMEET SINGH
Employees are really discriminating and not welcoming. We are just checking some stuff and looking for price and one of employee was keep giving weird looks and ask us rudely that “do you really wants to buy something or you just want to view dresses” and her tone was like we can afford it. This was so discriminating for us. They are really unprofessional and rude. They will judge you on the basis of your clothes and face.
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June 2024 by Shanese Dulall
Do not recommend coming to this location and would reconsider shopping at Laura at all. Went to return a dress that I bought 3 days ago. The store manager was the one that took my return at the register, and as she was inspecting the dress (less than 3 seconds) she noticed a small pin attached. I informed her that as I tried the dress on at home I noticed the shoulder was too loose and in an attempt to make it work, she immediately (without letting me finish) proceeded to state the dress was damaged and she wouldn’t take my return back.
You cannot see the pin hole with any eye and she proceeded to tell me that I can return it at Scarborough town centre (where I originally purchased it from).
It doesn’t make sense how a manager of a store is not accepting it at her location but is telling me to return a “damaged” item to another location. To me that doesn’t sound very professional or on brand to Laura.
I would advise Laura management to consider who they employ and have manage their stores.
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April 2024 by Jason Gayle
hi is Jason I love Laura because my mom works there
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January 2024 by Palamjit Cheema
Very rude employees.
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November 2023 by Pat Anderson
Requested smaller size top. Clerk checked on line & said size all sold out. Purchased top & was prepared to alter. Checked on line & WAS able to order smaller size. Took original back for refund, refused as there was a tiny spot of makeup on it. Clerk tried to remove & ground into top. Told if I could remove they might refund me. Took home, removed with only water, returned to a DIFFERENT store with no issue. No plans to shop Oshawa again. Ajax will be my go to store now.
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November 2023 by Candice Simonta-Dyer
I haven't been to this store, but called to find out if they had a style in store that I found on their website. I was told that the Oshawa Centre location does not carry plus sized clothing. This is not an inclusive location.
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November 2023 by Heather Snowdon
Love this place!
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November 2023 by Lina Doucet
It was really good
A pair of pants fit very well
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October 2023 by Sammi Claire
Elaine was absolutely wonderful. She took so much care and time and attention with me. I really appreciated all of her help finding a dress for my friends wedding ?
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August 2023 by Hilly N.O
The staff at this store are not welcoming or helpful in any way. I was asking for help and the lady at the front ignored me.I’m not sure what they think they are selling? They carry a-lot of brands like besty and Adam, Adrianna P, Alex evenings etc. They sell them for double the price. Hudson’s Bay carries the same brands and sell them for half the price.The staff at luxury stores do not behave this way.They are always very welcoming.They must think they are something!Not recommend! The owner should think about retraining the staff or probably replacing them with younger staff rather than having angry, prejudiced seniors pissing off people!They never offered me any help or said hello when I worked in. However, when someone Caucasian women walked in, they said hello with very big smiles on their faces.
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June 2023 by Andrea S
Went in looking to purchase a mother of the groom dress. No one spoke to me or offered to help when I was clearly looking at the occasion dresses. I find the staff very snobby.Found my dress in another store where the staff were friendly and helpful.
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April 2023 by Elizabeth Lambert
Very helpful ladies. My mom got a dress for my sister's wedding today. Thanks for the help!
