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November 2024 by Ronald Chown
Ilove to shop in this store for the quality and selections they have.
And the personel are extrordinaraly exciting to deal with.
(they need more stores and people like them).
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October 2024 by Carol Rapattoni
Wonderful staff and selection.
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September 2024 by Yvette Mcpherson
Love this store ❤️friendly service.
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August 2024 by April Lang
I purchased a jumpsuit from the St. Catherine’s Pen Centre location. The next day, I went to the Niagara Falls location to return it. Upon arrival, I noticed that the store had cookies, muffins, and water available for customers. My 16-year-old daughter asked the sales representative, Wendy, if the muffins were for sale. Wendy responded in a rude tone that the treats were for birthday customers only, despite other customers and children helping themselves.
I then informed Wendy that I wanted to return the jumpsuit. She appeared upset that the jumpsuit was inside out and remarked that it did not have the gold tag. She walked away, and upon her return, I explained that I had just purchased the item the night before and had not removed any tags; it was in the same condition as when I bought it. Wendy informed me of a new policy requiring a gold tag for returns and implied it was my responsibility to ensure this when purchasing. I expressed that it should be the responsibility of the sales representative to check for this tag, or at the very least, there should be a sign indicating this policy to customers. Wendy curtly responded that since she did not sell it to me, it was not her responsibility.
As a frequent shopper at this location, I have always had positive experiences until this incident. The treatment I received from Wendy, who I later discovered is the store manager, was both disrespectful and unprofessional. I felt mistreated and talked down to, which is unacceptable in any retail environment.
I am deeply disappointed and will no longer be shopping at this location due to this experience. I will also be contacting the head office to formally notify them of this incident. No customer should be subjected to such disrespectful treatment.
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February 2024 by Julie Michell
Friendly, helpful staff. Conveniently located.
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January 2024 by Mary Ann Coulson
Excellent service, courteous and very helpful. The store is very well organized and the inventory is impressive. I easily found beautiful and high quality gifts for our friends along with items I purchased for myself. I will continue to shop here.
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January 2024 by lisa kaye
Linda, Linda, Linda! I walked around that store for almost 10 minutes, being ignored by the staff (3 ppl), and then she greeted me. Almost didnt see her behind the steamer. Not only did she help me with a dress, but chose a belt and purse to go with. I highly suggest that you teach your staff to greet ALL customers when they walk in, because I almost walked out. Thank you Linda.
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November 2023 by Donna Wood
I always find really nice clothes at Laura! I'm a big fan. Staff is always helpful. My favorite store!
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November 2023 by Karen Powell
Very knowledable and helpful staff
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November 2023 by Maria de la Caridad Hernandez Rodriguez
Beautiful designs and styles, very good service in the store. I loved the blouses and blazer sets.
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October 2023 by Bill ONeill
Was a good location. Staff were very helpful. My wife was able to find the two dresses she was looking for and at a good price.
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September 2023 by Debrah Doug Hancock
The staff at Laura's was exceptionalThank you for your professional assistance in choosing my dress for my son's wedding
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June 2023 by nancy francey
I wish we had a Laura store in Peterborough. The quality and style is top notch. As a larger woman, I love that I can find some classic pieces to suit my age and shape. The employees were helpful and polite as both store I visited while in the Niagara region.
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June 2023 by Kerri
The ladies were very nice and helpful. Good experience ☺️
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June 2023 by Catherine Polidore
One of the best shopping experiences I've ever had. Store associate was helpful and supportive without being overbearing. She perfectly sized me by looking at me. I was impressed
