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September 2024 by Jes Ragos
The lady in the back change room area is MISERABLE and was so rude to me.
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July 2024 by Naz
Love that they carry forever 21 items. The sale is amazing most of the time.
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June 2024 by Mark Lennox
The volume of the music was nightclub level. Could not shop here with kids. Had to leave. Unacceptable.
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May 2024 by Sama Neh
For the first time I went to Urban Planet upper Canada mall,and saw an item priced at $25.I took a photo to show a friend who I knew would be interested, and they told me to buy it. However, when I got to the cashier, my total came out to be over $100. I asked to see the receipt and noticed that the item was priced at $45-50, double than what I saw. I told the cashier that I no longer wanted the item, and he said this item tag means the price is “From 25 “and this item is 45-50 (I don’t remember the exact price now)he called the manager. She came over and was extremely rude, staring at me without even apologizing. She told me that there were no refunds in the store, only store credit. The cashier seemed stressed and apologetic, but the manager continued to glare at me, making me feel uncomfortable. I left the store feeling upset and will never go back. It's not about the $50, but about how customers are treated. The manager's lack of soft skills and poor customer service skills are a major issue that needs to be addressed.
It would be better if they informed people that there is no refund policy at the first step. As there were other people asking for refunds!!! I didn't want a refund; I simply said I don't want it if the price is double ,I was right at the front of cashier. I should have checked the price before paying, but they should have disclosed this information before scanning the item. It's essential for businesses to be transparent about their refund and exchange policies from the outset. Clear communication and transparency are vital in any transaction to avoid situations like this.
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November 2023 by Hermit Trismegistus - a.k.a Genghis
not my kinda clothes store.
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October 2023 by Hailey Adams
Love love love this store! I spent hours in there, seriously. So many good deals and prices on super cute trendy clothes. I'm quite picky with my clothing and it's been a long time that I've been into a clothing store where I actually fell in love with EVERYTHING. The staff was super nice aswell! The lady at the fitting room was very sweet and so was the cashier. When I got to the till and she rung my items through, and let me know that I can grab another item for 50% off, so of course I jumped on that. There was this dress that I really wanted but the only size left in my size was on the display. I asked one of the employees if I could have it and she didn't hesitate to get it for me. Awesome place. I'm already thinking about getting rid of my old wardrobe and going crazy here! Definitely will be back
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June 2023 by emma sheard
my friend got a dress and the associate left the tags so we went back to get them removed and we were in a rush and the young girl said “it’s your fault” my fault for what? leaving the tags on? i don’t work there? then i left and my friend stayed and got them removed and the young girl threw it at her and said “f you go die” never go here the people are rude
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January 2023 by Kendal Freshy
Great service, and good selections for beach wear even in January
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December 2022 by alba yolanda bernal zambrano
(Translated by Google) I like the designs of the clothes(Original)Me gustan los diseños de la ropa
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November 2022 by Bynkie Prouse
My track suit came from here ?
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November 2022 by Ashley B
Reasonably priced trendy clothing.
I wish staff were a little more attentive and assistive in the change rooms... But it's a large space for one person to manage I would think... Everyone would benefit with more help there.
Otherwise, a good store with good stock.
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September 2022 by Anthony VanLeeuwen
Cashier was extremely rude. Super disappointed
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September 2022 by thorfinntard
Came here looking for some new shorts and the customer service was phenomenal. Whenever I needed assistance, the employees were always there and really helpful. I was super happy with the experience I had at this store.
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July 2022 by Kamran Jafari
Staffing ????????????????????
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June 2022 by Agent 47
Came here looking for some new shorts and the customer service was phenomenal. Whenever I needed assistance, the employees were always there and really helpful. I was super happy with the experience I had at this store.
