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January 2024 by Raf
Alex gave me a great deal on security cameras went the extra mile
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January 2024 by Ron Meschian
Alex did a great job for me buying a new phone. He is professional and fast.
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January 2024 by Hammed Opeyemi
I am really happy to meet Ali today at the Fido office at Upper canada. He gave me a good deal, and I am happy to leave with a new phone and some free items. Nice service experience.Thanks.
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January 2024 by HIKMAT QOSIM
Great customer service by Alex. Keep it up ?
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January 2024 by Aaron Bloom
Staff were super friendly and helpful
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January 2024 by Adrian Brodsky-Weiszmann
I visited Fido today, Izzy helped me resolve an issue, I received fantastic customer service and respect. Thank you Izzy!
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January 2024 by Kevin Asiedu
OseKalo made my experience at Fido worthwhile. His charisma and caring attitude towards helping me get a new phone was greatly appreciated. I definitely recommend this store to others.
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January 2024 by Rome Saint
Honestly, Ose might just be one of the greatest sales man of all time. Man could sell you a tank top in Antarctica. Love this place.
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January 2024 by Protacio Mapanao
I went to Fido Newmarket and the staff are exceptionally friendly and I am satisfied with their work ethics particularly with OSE.
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January 2024 by Yumie S.
Went to this location today as I was told by fido customer service to do so. Customer service said that since my Samsung phone has dead pixels but covered under 1 year manufacturer warranty they can fix it for me if I bring in my phone.I waited a long time only for the reps to tell me that fido can't actually assist me regarding this and that who ever I spoke with on the phone at fido customer service was wrong. They said I need to purchase their protection plan and then I could be assisted. My phone was only 1 month and 2 or 3 days old with a dead pixel.This store turned me away and basically said they do not handle things like this unless it's with their protection plan and that this kind of thing needs to be dealt with the samsung store.I went home and called fido customer service and was told completely opposite of what this store said. Someone else at customer service asked me again to visit the fido store for my device repair/replacement. I explained to fido customer service what I was told at this store and fido customer service was in disbelief.This store does not follow through with fido/Roger's policies, such a shame.Do not visit this store if you have any issues. They won't help.
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December 2023 by Tim Yu
The staff is very rude and unprofessional. I would never recommend going to this store!
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November 2023 by Khoa Nguyen
The Worst fido location. Wait for half an hour. Ask staff for help. Say have to wait in line. Ask where is the line. Staff answered I’m not sure. Waiting a bit more. Another staff. Ask if I can just return the modum. All paperwork is done. Just need to drop off. Staff answered. I have to help next in line. Again. There’s no line in there. The Worst. Don’t even bother come there.
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November 2023 by Liliána Herczku-Lengyel
I had a very bad experience at this store. I went there yesterday to fix the mistake they made two months ago and it cost me money.The workers here are not problem solvers at all, they are disrespectful and they don't want to help, they just want to go home as soon as possible. I have never experienced anything like this, what they did was so bad that I cried in the store.The store manager was there, but why?You should have an etiquette class with these people before they start work.They can't even say goodbye, while he's doing my business, he gets up and goes back without saying a word, I thought he was drinking or peeing. Then this girl left the store wearing a jacket, while I was left alone with my problem.In Europe, anyone would be fired for that, because we learned that the customer comes first, and you always have to make them happy.
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October 2023 by Setare Hendessi
Kyle, who works at Fido, is truly exceptional. He is exceptionally helpful and welcoming to customers, making their experience at Fido top-notch. His dedication and friendly approach greatly enhance the service provided by the company??
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June 2023 by Kati SanderMan
In November 2022 they advertised 39.99 dollars for 24 months with 20 gigs data and unlimited Text. Seemed a good plan and I fell for it. Today I accidentally went to store to update the phone and I found out they cheated and plan was for 18 months. Isabella told me that I am mistaken.
