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November 2024 by David Goodman
Ann and Jon were excellent! All staff are friendly with excellent customer service and satisfaction. Keep up the great work everyone. Thanks again Ann.
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November 2024 by Reyhan Jahani
the worst customer service ever. I bought a refurbished laptop 4 months ago, with a note that’s being tested for 100% functionality and comes with one year warranty!
It’s the second time i’m having issue with the laptop and cannot use it and best buy says you didn’t buy our protection plan and we cannot help you. The lady at customer service was even hesitant to answer my question, referred me to Geek squad; the lady there was busy with another customer. I waited for 15 min and asked her if there’s anyone else’s to help or she can give me an estimate of how long should I wait, which the answer to both questions was No.
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October 2024 by N
Bought some appliances here and Troy was very helpful and quick to get what I need! Great customer service
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October 2024 by Ulan Jum
they don't really know their products that well, they just put on a mask and pretend they know what they're talking about
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October 2024 by Mark Levangie
Disorganized and will waste your time.
I went in to grab NFL 25 on PS5 and they didn't have any but they had 7 NFL 24 on the shelf for 39.99 so I decided to buy it instead. Stood in line with the case (one cash open) then have to wait for the guy to go get the discount for the case. Comes back and says they are sold out. Why do you have 7 empty cases on the shelf?? It's not like the disc's have been stolen because you keep them in the back. Just wasting people's time... this is why bestbuy will soon by bankrupt and people will just make their purchases on line and not waste their time.
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October 2024 by Ignacio Pinedo
Excellent service. Store is very accessible. Not crowded
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October 2024 by LT
I am completely disappointed after my recent visit to the store. The management and sales team have changed. I was in the store Sunday Sept 8th and talked to team leader TK regarding the issues I was having with my Sony TV. She stated she had to speak with her Manager regarding the issue and she would get back to me. I heard back from her on Tuesday Sept 10th. She stated her Manager said there was nothing they could do about our broken screen on the TV even though we had paid for warranty, which at the time of our sale was explained it was for Internal/external damages. This is a brand new TV.
I had asked her to have her manager Peter call me back to discuss. However, Peter did not return my call to now it’s been a month. I’m absolutely shocked with this type of Customer Service. This is very disappointing. The service is no longer qualified for a five star service!!
I have been a long standing customer for 15 plus years and it’s sad that this is what it has come to.
I would like a call back from his Manager, Kevin Cordiner to get this resolved.
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September 2024 by Marie Carothers
This review is long overdue but I absolutely needed to write it. I had the pleasure of being assisted by Emily when I needed to buy a laptop. From the moment I stepped into the store, I was greeted with a friendly smile and warm welcome by Emily.
Her knowledge and expertise in the tech department was truly impressive. She took the time to understand my needs and preferences, asking insightful questions to help guide me in selecting the perfect laptop for my requirements. Emily patiently walked me through various options, explaining the features and benefits of each model that I was interested in in a way that was easy to understand.
Not only was Emily knowledgeable about the products, but she also had a great attitude and made the entire shopping experience enjoyable. She went above and beyond to ensure that I was satisfied with my purchase, offering helpful recommendations and ensuring that I got the best value for my money.
Thanks to Emily's professionalism and dedication to customer service, I felt confident in my decision and thrilled with my new laptop. I highly recommend seeking Emily out at Best Buy for anyone looking for an exceptional shopping experience. Thank you Emily for your outstanding service! Big Hugs
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September 2024 by jill kellie
We had a wonderful experience recently making a large purchase at the Best Buy.
The Store Manager interacted with us in a very friendly, welcoming, respectful and professional manner. We witnessed him interacting with all of his staff in the same way and any staff that we saw seemed happy and extremely motivated to be helpful and engaged.
He guided us to the absolute BEST sales associate, Jeannie!
Jeannie was friendly, accommodating, extremely helpful and knowledgeable. Jeannie asked questions, listened carefully to our responses and provided excellent product suggestions. As Jeannie consistently demonstrated a vast array of expertise, we were in turn, very confident in our purchases.
Jeannie went above and beyond our expectations and we will definitely purchase from her again.
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September 2024 by kyle sonnabend
What happened to being able to call the store? Now I have to place a request just to get a callback from someone who works at the store?! That is the dumbest thing I have ever heard. Just close your stores and sell online then. Sheesh.
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September 2024 by Tatyana Pinto
I absolutely love going to Best Buy in Barrie because it's closest to home. It happened to be that what I was looking for was only available in Newmarket. When I arrived, a nice CSR sold me the product as new and unopened - Apple Watch Ultra 2. By the time I arrived home, it was already past 6pm, i.e. past closing (on a Sunday). I opened the watch box that evening and discovered that there was no actual product inside, but a box full of screws. I was frantic, thinking I would be blamed for this, so I went to Best Buy the very next morning. I was greeted by the only manager present there at the time named Alessandro. I explained the situation, showed him the receipt, time stamped photos I took the evening prior, and I told him that I checked the IMEI and serial number of the product on Apple site, and as it turned out, it was a product bought and activated in May 2024, so it was already over 3 months used. It was sold to me as new. As it turns out, the product was a return that wasn't checked properly, so I was sold an empty box. Best Buy did an investigation fairly quickly, and I got my refund. I am very grateful for that. While the two associates named Hayley and AJ were absolutely kind, compassionate, and fantastic to deal with, I cannot say the same for the manager named Alessandro. Not only did he not seem to care whatsoever about the fact that I was frustrated and anxious, even though I told him so, and I am sure he could see it in my entire demeanour, but he presented a very arrogant attitude and body language in general. Never once did he say anything along the lines of "I am sorry for your experience" or "I understand what you must be feeling right now", but in fact, he made me feel like I didn't matter at all, and that he would casually get back to me. He did NOT get back to me. The team lead named Hayley got back to me on the phone, was very kind and understanding. AJ was wonderful as well. Both said "sorry for your experience." When I saw Alessandro, when AJ was completing my refund, all he said was "oh hi." When I asked for compensation for my experience and emotional turmoil, he said "we don't do compensation." When I asked Hayley, she presented me with a small gift card. I really appreciate what Hayley and AJ did for me to help me and relieve my anxiety about Best Buy selling me a tampered-with product. I think Alessandro should be given a training in how to speak with customers with compassion, kindness, and open mind. This should not be the encounter customers remember with regret as it reflects on the entire store. I do not recommend dealing with this manager.
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September 2024 by esi hazar
I recently visited Best Buy for a screen protector replacement under the manufacturer’s warranty, only to be told—after wasting an hour of my time—that I needed to bring the shattered screen protector back with me. This was never communicated beforehand, and having to carry a dangerous, completely broken protector is unacceptable, as it poses a risk to both my hand and phone. The staff was not only unhelpful but also rude, dismissing the issue as 'my problem.' This is extremely poor customer service. Why should I hold onto a broken product when it should be replaced without hassle? Absolutely unacceptable The lead was Thakay
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September 2024 by Akicita
Not accommodating toward customer needs, even though I always purchase several things from them.
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August 2024 by Amir Atash
They won't do the price match, they will try to find an excuse no matter what
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August 2024 by Alexander Velliaris
Came to pickup an audio technica turntable, kind of sensitive. Person at the pickup counter slammed it on the table right in front of me. Would have asked for another if it wasn’t the literal last one in the 80km zone. Really annoyed.
