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September 2024 by MCM
I live in this town and have visited this store twice. Never will i go again. The first time we were followed the entire time.... Like the lady thought my spouse and i would steal something. I felt uncomfortable which prompted me to leave empty handed.
I went a second time to give the benefit of the doubt and the same thing. You are followed.... It's not even a subtle follow.... The lady literally stays in the aisle you are in and watches you with her hands behind her.
The gentleman who was there was kind. Stayed near the register. Friendly greeting and goodbye... Was dealing with customers at the cash.
The aisles are very close together, tight fit for 2 people crossing paths in the same aisle... and there is an abundance of product (too much for the space) which made me think it could be a reason we were followed.... If you have too much stuff where you can't monitor or keep sight of your stock or customers respectably... That's your first sign to cut back and maybe make shelves no taller than eye height so you can have a better view directly from the front/ cash.
I know you have loyal customers but i have been put off completely by this store. It's hard to support local when an experience like this happens.
Have a gorgeous day
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July 2024 by Cosette Deraps
Toby and Bella's are the knowledgeable and caring pet store I've ever been to. They've helped me on multiple occasions to find the right food for my dogs and cat based on their needs and taste. John and Mel (the owners) will stop at nothing to help local pet families in Deep River and will special order things in, deliver, and put on community events like photos with Santa to support the local shelter. I would simply be lost without them! They really care about the community and the people and pets who keep their business alive. Their prices are the same if not better than big box stores, so no excuse to shop anywhere else.
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July 2024 by Linda Hansen
I get the best service at Toby and Bella's here in Deep River.
Everything a cat, or cats, could ever want.
Thanks for the wonderful service, John and Melinda.
When I can't get out, John delivers the cat food, or anything else I need.
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June 2024 by Catherine Nicholson
We love our local pet store Toby and Bellas. Always kind and they always have what we need for our duggo. When our old boy Sheldon passed I could tell that they genuinely love animals and shared our sadness for a moment while I was purchasing for our other dog. We moved to the area from a bigger town for the small town life for for family. Toby and Bellas has been great. We will be life long customers.
The smoked soup bones are a big hit also haha, can't get enough of those.
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June 2024 by AKIRECAT13 DREAMWEAVER
This is a wonderful spot to pick up premium pet products. They have an amazing selection of top quality, nothing but the best for your fur fam 🤍 Thank you to Melinda and John (hope I spelled your name correctly) for greeting and thanking me and overall being friendly! Thank you for being awesome 🤍💛
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December 2023 by Tess C.
These guys know their products, and their prices are comparable to other stores. Absolutely love this place, I always find something different each time I'm there. Highly recommend!
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September 2023 by Laura Childs
This store has it all! Variety of foods, toys, staples, and knowledge! In the 9 months I’ve lived here I’ve often stopped in to share a dog story, ask a question about dog food ingredients, or to learn more about local services, (trainers, etc.). The owners are thoughtful and caring “pet people” who are happy to have a conversation or collaboration about our four legged friends!
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August 2023 by Jamie Parker
Just stopped in - my pup was running low on food. The man there went above and beyond to help us out; super kind person. Will definitely be back when I’m in town!
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July 2023 by B White
Fantastic friendly, helpful staff. Never disappointed when we shop there :)
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May 2023 by Brittany
placed an order 41 min after they closed and it appeared on my doorstep within half an hour, wow! tobyandbellas always goes the extra mile to make sure we get exactly what we need and the home delivery is so handy. we love shopping here!
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March 2023 by LeeAnn Palmer-Ward
One of our dogs had gone on an overnight adventure that resulted in a lot of fear at home and some injuries to her. We went in for booties to help cover her bandaged feet, we walked out with everything we needed to help her heal, some treats for her and her doggy siblings and human siblings and a love for such a remarkable local business! This is my new go to pet store!!!
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January 2023 by Kim Morrison
We are getting a new puppy in 2 weeks and went to Toby and Bella’s , wow what service we got by John , he was so awesome, so helpful, he listened to us babble..then we let him talk . We had his full attention the whole time and he was so helpful, not pushy at all , very informative then we met John’s wife Melinda got puppy discount with our purchase. OMG over the moon with this service now I just need my puppy ….we are totally set up from this amazing store . Thank you so much , we will definitely see you againKim and Steve Morrison
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November 2022 by Robert Hannaberry
Great Selection!Super Pricing!!Lots of Knowledge!!!Deep River you have it Made
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September 2022 by Evie HP
Fully stocked, great staff and fair prices. Always have helpful information too.
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August 2022 by Marc Pinault
Amazing as always
