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March 2024 by Marc Radley
I dealt with this company 4years ago. Upon registering for auto bank payment, because they never contacted my bank to make withdraws, I had to pay them a nfc charge that was their fault. I think it's party of a cash grab. Because like other reviews here, they would not give you money back, and now the client is in debt. The company just sells those debt to collectors and make fast cash for ruining your finances. Despicable business practices
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November 2022 by Leonard Landriault
It's been five days, atleast spoke with someone seven times for service on getting internet, gotten no response at all, now after speaking to a actual store employee, now again waiting for a service call,but this is not right what I've been going through so far.
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October 2022 by Designs By V
I've been waiting 9 months now for them to come install my internet. Every time I call them they make fake promises that they are coming to do it and never actually shows up. Took days off to be at home for them and they can't even call to say that they're not coming.
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May 2022 by Matthieu Pitre
Employees were over half an hour late to open.Gave up.
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May 2022 by Elton Cox
Weak signal always installed incorrect
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May 2022 by Dustintroy Carter
After almost a week and a half, I'm still waiting on a call. Had very old equipment and they never bothered to offer new, or update the software or hardware. Customer service can use improvement.
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May 2022 by Danny Kelly
Vmedia, the television provider portion, can be glitchy at times. It will sit and buffer, become out of sync etc, they will also add channels for possibly a preview but they dont tell you about it or how long they will be there for.Sept 4 update.... yesterday after work, no internet at all. Tried to reset router, no luck. Called them, overflow line answered. The Kerstin seemed to have a hard time understanding that there was no way to get hold of me when the phone I was using left with its owner. Fast forward a couple of hours, and my phone is back and I have an email from them with questions I answer. No response until 10 the next morning. Tech arrives 45 minutes later, very nice person. The problem was the bell wire to my house. Someone switched the wires before my house. Why? I have no clue.Tech can't change the wires in the demarcation box that belong to bell, it's a political/liability issue. He can check which pair of wires is live and since i own the wires on the other side of the box, he can change them.That is what he did.All is back and running again.Oct 3 update....in the last month we lost services sever times. A couple days after my last update there was a outage that lasted many hours. They said broken wire someplace. Everything was still glitchy. Last night, everything stopped again. Contacted them but no luck yet. Won't have a tech until next week. Person I was emailing was telling me that what I watched their tech do last month was not what was done. I have been troubleshooting maintenance issues for 30 plus years.This has been happening way too often. Time to look elsewhere.
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June 2020 by Derrick PILON
Too bad its the only service i can get where i live. The internet and home phone hardly ever work, they are all complete idiots. This company should be shut down.
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June 2020 by Christian Montpetit
Decently priced packages....very friendly staff
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June 2020 by N Man
For a communication company providing telephone and internet services to be closed on weekends, leave a message and receive a call back 48-72 hrs later, should you miss the call repat step 1. Expensive and incomparable packages SURPRISINGLY this company still operates.
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June 2019 by Michael Herring
Prices are way too high. Great Customer Service though.
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June 2019 by Linda Rivette
Thats the internet company i deal with they are awesome
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June 2019 by Samuel Comtois
Great LOCAL internet provider. Easy to transfer from my previous provider to them, they simply hand you the modem and you wait for their signal to plug it in. No need to be home for an entire day waiting for a technician. Customer service is great, you don't have to wait on the phone hours before talking to a real human. Their monthly prices are the best in town!
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June 2018 by Jessica Dubuc
Ive had ONtarioeast from the time I moved to cornwall over 3 years ago. Ive never had such awesome customer service before like I've had with them. above and beyond what I expected from an internet company.
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June 2018 by Gislain Brideau
I never write reviews but this company is absolutely horrible. They are absolutely rude and the service is the worst I have ever seen. Been waiting over a month for someone to install our internet which never happened. At first it was a few days and you will be connected. Then oh sorry it will be a few more days and I had to call to find out. They don't call and let you know what's happening with your service. So I wait another two weeks. Still no internet and no phone call to let me know what's happening. So I call again and now I'm told another two weeks so I wait again and now Im getting frustrated because we still don't have internet and no one cares yo let us know what's happening or when we will be connected. So I call and this time they tell me they don't have service in my area. After over a month of bs. Now to get my refund I had yo drive to Cornwall and they did not compensate us a dime for our yime wasted and our gas. We had to spend $20 gas to get our money back. I was angry that they wouldn't compensate me a dime and they were very rude refunding me my money threatening me to mail my money instead of giving it to me there because I was angry and a bit rude saying their service was absolutely horrible and ended beong threatened with my own money. Worst company ever. You have been warned! Wish I could rate 0 stars.
