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October 2024 by D S
I am not sure where to begin. It is important to share the overwhelming positive experience I had (and always have) at Car Toys Tulsa. To make this very long story short, I have a rather "touchy" vehicle and because of its age and so forth adding an alarm could be a tricky situation. Fact is, many alarms are advanced and sometimes putting one on a 2007 year vehicle may not always go as planned. That said, Bill at Car Toys took extra care of me with regards to everything that was accomplished and Frank (the installer/technician) solved a problem with my vehicle that was not related to the installation when others couldn't. Somehow the alarm had somehow "taken out" the car's PCM (brain) and Same Day Auto "blamed" the issue for the car not starting post alarm install on Car Toys. I wasn't all that upset however the first time I spent 1700.00 to fix the car at Same Day when in fact that was not the problem. Don't ever take your care to Same Day Auto by the way they don't know what they're doing and will rip you off. Anyhow, I followed the advise of Same Day Auto and replaced the PCM. Upon re-installing the alarm the same thing happened again... the PCM was "taken out" by the car alarm which runs through the PCM. Apparently with my vehicle the PCM has some sort of anti theft attached to it so it was "shorting out" the PCM. When it happened a second time I took the car back to Same Day Auto and they told me the Car Toys alarm caused the PCM to blow out again. I called Car Toys and spoke with the General Manager who was so understanding and very helpful. They took responsibility for the second repair and paid my car bill of another 1200.00 to Same Day Auto because the evidence appeared to be the alarm was causing the problem. Car Toys personnel were very pleasant and they didn't even hesitate to pay the cost of the repair and had a check ready for me the next day! I was overwhelmed with their loyalty to customer service and "doing the right thing" and taking accountability for a "mistake" that we weren't totally sure was Car Toys' fault. Well, on the third go around I took the car back to Car Toys to have just the door locks re-hooked up because the idiots at Same Day Auto did not reconnect the door locks. Frank the technician has numerous years experience. When Frank tried to restart the vehicle, again same problem the car was completely dead. Frank took the lower dash panel off and discovered a bunch of wires that were totally botched. It appeared perhaps that someone down the long a while ago someone tried to "hot wire" the car to steal it. Whomever tried to fix the car put the wires to the ignition back totally botched it was a clump of tapped wires. So every time Frank wiggled the wires, the car would "regain power" and fire right up. When it shifted the clump of wires in a different direction, the car would not start with no power. This was the same diagnosis I had when I brought the car to Same Day Auto the first time when they charged me 1700.00 for replacing the PCM. The overall fact is, the PCM was never bad and the alarm Car Toys installed was not interfering. All along it was the clump of wires below the ignition system that was the problem. Same Day Auto never found that problem and blamed it on something that was not even the cause in the first place. So, Same Day Auto stole 1700,00 from me the first time and then 1200.00 from Car Toys on the reimbursement the SECOND time for a total of nearly 3k! I cannot express the extreme gratitude for the team at Car Toys. They have been in business for several years and it is apparent why they are successful. Every time I go there I get help within seconds and they schedule my vehicle quickly for installing whatever I want. The biggest thing for me is integrity and Car Toys assumed responsibility and paid for a car repair that wasn't even their fault to begin with. Personally I would like to seek a small cl
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September 2024 by christopher burdick
Was just picking up stuff from a special event they had didn't even go in
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July 2024 by J
I forgot to leave a review months back when I bought my vehicle, you guys probably get tons of cars a day but if you remember installing a basic radio in my Pontiac because i had no radio at all in it, it was my first time coming to you guys and everything works great still, I appreciate not having to drive around in silence anymore, geeez it was super annoying . Will be coming to you guys when I'm ready to upgrade some stuff in the future. Thanks again for doing good work!
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June 2024 by wavy davy Stringer
I just need to know if you guys install speakers, amps and deck. I have all that. I just need to know if you guys can help me install these problems. Please get back at me.
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May 2024 by Shannon Guthrie
These people actually didn't just do a horrible job they also "got rid" of my remote start. I asked for it back and was told they don't keep that stuff. I wanted an upgraded alarm and was told I needed a new deck so I got one. THE WORST INSTALL IVE EVER HAD. THESE GUYS ARE RUDE!! When I asked why I didn't have remote start anymore the guy rolled his eyes at me. I paid over a grand for a stereo that barely even works! It goes off and on it keeps whining and I got zinged just trying to figure out what all the wires hanging out were for! I had a good system before this! Now all I have is a stolen remote start and and a deck that sucks!! Theytreated me like I was a second class stupid female citizen. And I used to spend big money there! Hope it was worth it. I'm calling better Business bureau.
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April 2024 by Spencer Arnold
I am SO happy with this place. Came in just to replace the rear deck speakers in my mom's car. Told them I didn't want anything fancy, cuz she hardly listens to music in the car. They didn't try to upsell me or anything. They were upfront and honest & reasonable about the pricing, got me in the very next day, and took care of it quickly. It sounds great, even though the rest of the car speakers are all factory. I'm definitely coming back for a system in my new car when I get it (my ex totaled mine. Choose girlfriends wisely). Also, choose Car Toys. You'll be glad you did.
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April 2024 by Nick Ortiz
Man, Matt & Bill were so incredibly helpful and kind! Called about 4 shops today looking for some replacement tweeters for a crosstrek, and these guys were the only shop in town that were super understanding and helpful! Can’t recommend them enough. Went above and beyond as well including some fusing I needed and verified that the kenwoods would fit before making the sale. 10/10!
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April 2024 by Ethan Dunn
Have had plenty of bad experiences with audio places. This place helped me pick out speakers and the necessary brackets and connection adapters as well as answered all questions when I came back with problems with no issue. 100% come to car toys.
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March 2024 by M L.
Worst place too take your car in town. I took my Porsche, my SRT8 and my Jeep there and by the time they were done with them they were junk. Wires exposed hanging down untied in the floorboards, shorts in all 3 cars and more. This place is terrible and does not stand behind their work. DO NOT make the mistake of taking your car there you will regret it. I wasted around 20,000 all told. They will NOT stand behind their shoddy work.
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March 2024 by Bucky King
Great people all around! They were honest and fair in all our dealings. My system works and sound great!!
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March 2024 by Colby Bennett
Working with Chance Rotert has been easy and direct. He really knows his products and prices. This has been a very smooth and easy transaction. Thank you!
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February 2024 by Kryston Salsman
Very appreciative to Car Toys! The stero in my Challenger RT is finally louder than my car! ??
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January 2024 by Adren Cottom
Did a great install on my porsche boxster and prices were good. I walked in told them what I wanted and they delivered
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January 2024 by Donna Masters
Excellent selection. All the guys very helpful & very experienced. Would definitely recommend.
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November 2023 by John Williams
This place did an amazing job on my Jaguar F type , I had lights installed at the bottom. I call it a light show and upgraded music, I was ready to change out 10 speakers, they just suggested I only need to add a 12 inch woofer, WOW IT SOUNDS AMAZING! These guys are the best! HIGHLY RECOMMEND! THANKS GUYS! ??
