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January 2024 by Beth Johnson
I shopped at Joanns when they were at the mall and it was always neat and orderly. After they moved to the new building it was pretty spiffy! It was very nice! Then the holidays occurred and it's a disaster! I chalked it up to the holidays and the increase of traffic. But it's January now and it's still a hot mess. It's such a mess. Multiple times ive had to wait in line for 20+ minutes because they only had 1-2 cashiers with a line of people waiting to check out. One time they were having issues with the computer system and I think we waited in line for over 45 minutes. I hope they can get back to where they were in the beginning when they first opened it up at the current location. It's much more pleasant when you can identify the fabric instead of having dig through the fabric to find what youre interested in. It really does take away the pleasant shopping experience when it's so disorganized.I just read that Joanns is struggling financially. That could explain why some things in the store are broken, like a hanging sign for example, for long periods of time. Maybe thats why they seem to be short on staff, they cant afford to hire anyone. There used to be several people at the cutting table ready to help you. Now not so much. Sad too because it's such a nice store and you can check in at the cutting table by entering your name in the tablet on the wall. :(
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January 2024 by Charlene Dwyer
Very friendly and helpful staff. Especially in the fabric section. The store was stocked and very clean. Great so age.
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December 2023 by Em Gee
Email coupons often ring up as expired on the last day before they expire.
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December 2023 by Sherry Cox
Great store, lots of great fabric, arts and craft items, and holiday decor.
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December 2023 by Sabrina
Love any fabric store. I love the new location, but it is still extremely hot in there. They also said they usually only have 2 people working. Always so friendly even when its obvious they are ready to go home
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December 2023 by Von A.
My mom has wanted to visit a store that offers a large variety of yarn and Joann's did not disappoint. This location has a lot of square footage and it was very busy with holiday shoppers and a line of ladies waiting to get fabric cut. The store offers a craft area where you can sit and create.. maybe they offer tutorials. Prices seemed a little high, but they have an aisle of sale items that fit in her budget. Oodles of craft, ideas, holiday decor for all seasons, cake, decorations, and other assortments.
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November 2023 by Lisa Provenzano
This store has potential but the fabric is such a hot mess that I couldn’t find anything I was looking for, tho Joann’s app said they had 8 yards. I asked the person at the fabric cutting table and tho she had no one she was helping, she told me if I couldn’t find it, I should try ordering it online. I’ve been to MANY MANY Joann’s and this location is absolutely not up to even the most basic of retail standards. Another shopper was experiencing the same frustration as I was and she finally decided to order online, if she could. So sad! I drove 40 minutes just to shop at this location!
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November 2023 by Stephanie Johnson
There is an apparent problem of "random people" putting clearance stickers on things that are not on sale which apparently is up to the customer to find out. Also bought super glue that was a little expensive and once I got home it was completely dried up.
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September 2023 by Zachariah Von Frankenstein
Ordered something online with 21 items in stock. I went to pick up my item and was told it was out of stock. Imagine purchasing something and then having it given away because they didn't go grab it off the shelf when the order was placed and decided to milk a 2 hour window. A 2 hour window and all 21 items are bought up. Wild. Now, even shipping isn't available. I would normally opt for shipping, for it was a $4 item with a $10 shipping charge. I knew there was a reason i didn't shop at Joann before. Every experience I have with that place is underwhelming.
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September 2023 by Sarah Hicks
I went to pick up some sewing patterns that were on sale. Instead of being organized in a drawer they were all on a shelf with no organization that I could see. After going through one by one I found only one of the 4 patterns that I wanted. So frustrating! And the staff could not have cared less. I won't waist my time going there again.
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July 2023 by Natasha Sparlin
Very disappointed in the lack of selection of fabric at a fabric store. Went in today, very let down with what I seen, & walked out without anything. Apparently you can buy online, but there's so many issues with not being able to see & feel materials before buying. Definitely miss stores like Hancock's.
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July 2023 by Emily Clark
Will not be returning here. I stopped in one day to grab a few things for a project and when I was checking out I asked the female cashier (older lady who also appears to be management, assistant manager I think) about the pricing on a few items, I guess I was reading the sale signs wrong, and she was very rude and impatient with me. There was one other lady that walked up to check out near the end of my transaction, which I did end up buying everything and honestly didn’t eat up much of anyone’s time just an extra like 45 seconds max asking a couple questions, and as soon as I walked away the customer behind me and the manager made some rude remarks about me and I could hear them laughing. Felt really uncalled for and for that as I said I will never shop at this Joanns or any other location. I’ll stick with hobby lobby and Amazon for any craft needs I have.
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June 2023 by Whitney Smith
Worst staff ever!! Ladies were so awful and condescending. Umm yes I know you close at 9pm, so me checking out making a sale 9:05, get over it. Customers always win. Calling corporate you 16 year old with your manager who makes $13/hr. Jeez Never giving you my business again!!!!!!! I liked it better in Sooner Mall!!
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May 2023 by Wendy Fruendt
Today, I waited in line over 10 minutes to be checked out and I was the next one in line. 1 cashier. The customer she was checking out was haggling over the price of every item she was buying. Cashier had to call someone to help her twice and neither time did one of those two people offer to check me out nor the people who are now behind me. This used to be a good store, but it seems like their customer service has slipped. My time is more valuable so I'll use my online fabric shops all the time now.
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May 2023 by Dawn Lemme
I love this store, the people are so helpful and friendly. They recently got an electric cart and it made my mom's day. We got to spend more time and she was able to go where ever she wanted.
