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October 2023 by Natalie Fleming
Seeing all the negative reviews had me a little concerned about going in for a deposit, but it was a very pleasant experience! All of the tellers were friendly and welcoming and made the process really quick and painless. I'm not sure what happened for so many of the reviewers to be so upset, but my experience was definitely a good one. Thank you!
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September 2023 by Sonia
WORST BRANCH IN THE WORLD. Main Street in Norman, drive thru closed during COVID. Brilliant move. Tellers are slow, rude and untrained. Manager impatient with tellers. No wonder they are not able to do more than basic transactions. The branch is not lit well, feels like they cannot afford the power bill. If you don't already bank with BOA. Don't do it...don't sign up for the WORST banking experience you can imagine...unless you hate yourself.
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September 2023 by EXE Beam
The customer service at this branch is horrendous. The teller was so rude I ended up leaving and driving 30 minutes to a different branch to make my deposit. I have never been treated so poorly in my life. I called once we left to speak to the branch supervisor and it took multiple calls before they answered the phone. The supervisor was unable to talk and I asked for a call back but never received one. Not the type of place I want handling my money
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September 2023 by Ali Kassab
The bank is extremely slow to do anything. Bad customer service. And they never answer the phone. What are the staff busy doing ? Not answering customer service calls probably. I just openee a checking account and for this i have been calling for the past 30 mins to close it and no one answers.If you value your time and money dont go here.
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September 2023 by 7stringmesa
Great bank I highly recommend you getting your account here love this location and the app on my phone is awesome I came from chase which is a horrible customer service and horrible bank but boo has taken care of me and my wife business with banking and we love it
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July 2023 by Christopher Ford
Should change their name to worst bank in America. First most of their locations in Oklahoma are closed. They won’t let you deposit cash because of Fraud??? How can you fraud cash??? I’ve deposited cash before in California but now you can’t in Oklahoma??? Seems like every Bank of America has their own rules not even the person on the phone understood. Might have to change banks!
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July 2023 by Chris Tall Bear
Been with BOA 20+ years. After today, I am closing my account and leaving to a different bank. Treated me disrespectfully more than once when I came in to the branch to do business. Today, they lost a good customer and it didnt seem to matter to them, nor did they attempt to even care. I am done with you bank of america... i am taking ky money elsewhere. I deserve to be treated with respect.
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July 2023 by Allen Pearcy Galeana
Don’t bother making an appointment here, they don’t honor them. Arrived early for mine and it took over 20 minutes for anyone to help me when I was clearly the only one waiting to be helped and there were 2 bankers available to help. Do better.
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July 2023 by He M
The 2.0 review says it all. This place should get a zero star. I went to the bank today. There was a lady at the calendar with a trainee. Lady has a bad attitude. This place has the worst banking experience ever.
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May 2023 by jenatlochwee
The ATM malfunctioned and didn’t give the full amount on the transaction. When we called to report it they asked for us to call back to another number they provided and then the customer service was closed (after 7 on a Sunday).
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April 2023 by Kimm Friedemann
I may have left a horrible review before, but this place has done a complete 180. This manager named Joe and our accounts person Kevin were absolutely wonderful. The only thing keeping us at BOA was the robust online services. We had to take my name off my kid’s account and prior to this experience (yes it was COVID) it was just terrible . Thank you Joe and Kevin for turning this around!
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March 2023 by Mark Williams
Arrogant and useless staff moved my money to Bank of Oklahoma great place
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February 2023 by Craig Baylor
Changed hours. Poor service. No drive through window. Not enough tellers. Outrageous charges for everything.
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January 2023 by Stacie Scott
Wow. I had a small check drawn of an account at Bank of America. I hadn't made it by my bank to deposit it so stopped here while in Norman for an errand. But I will be waiting after all. They charge $8 for non account holders. Craziest thing ever!
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August 2022 by mike c
This bank won’t even honor a check from its own members if they wrote it to non member … Trying to force the person who got paid from a Bank of America check to open a bank account or send them walking …. This is the first bank I’ve ever seen do that ! I’ll never accept a check from a Bank of America customer again !
