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June 2024 by Thomas Stuart
I don't typically leave reviews but my experience here was so fantastic that I can't not share it! Huge shout-out and big thank you to JB as well as the district manager for this store whose name I never learned unfortunately, wish I could shout him out by name. I broke my phone this past week, and needed a new one asap. When I went into the store, JB was in the middle of helping a customer who was having a dreadful time trying to get her phone activated and access her Verizon account. It turned into a huge snafu and JB was on the phone with customer service forever. He was so incredibly patient and kind, and was amazing at multitasking and juggling other customers as they came in. He ended up staying well past close in order to assist this customer and myself. I needed a Google pixel, and the only one they had in stock for whatever reason could not be sold or activated. After trying to unravel that mystery, JB called the district manager who was extremely kind and helpful. The manager actually drove a phone over from one of their other stores personally the next day! As if that wasn't enough already, JB was able to save me and my small business some money on our monthly bill by getting us into the process of switching to a business account, which I had no idea was an option with Verizon. Both JB and the district manager absolutely went WAY above and beyond to get a phone for me right away AND saved me some money in the process. Also want to mention that I've been a customer at this store for several years due to the excellent customer service, Mary who moved to another location is also fantastic and I always had a great experience with her as well. I've worked in retail in the past, and been a customer at lots of stores, and this was one of if not the best customer service experience I've ever had. JB and that manager were absolute life savers, can't express how much I appreciate their help. What a way better experience than going to a corporate store. Hats off to you guys!
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June 2024 by Sarah Nigh
JB was so nice and helpful. I had a positive experience and left the store in a timely manner. He was very patient and efficient!
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June 2024 by Peter Torzewski
Great service!
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April 2024 by Betty Coci
Chris was amazing! Could not have had anyone better, he went above & beyond to help us.
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March 2024 by G Zales
Awesome service!
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March 2024 by Lori Middlebrough
Knowledgeable and professional. They take the time to answer your questions and make sure you have a good experience. Thank you!
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February 2024 by Alice Beckham
The store at Alexis and Secor is awesome
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February 2024 by Jacob Diemer
Chris helped me immensely with upgrading my phone and changing my phone plan. Very transparent with my and tried to help me get the best deal I could be getting throughout the entire process.
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October 2023 by Alex McLean
Brennan did a helluva job
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July 2023 by Michael Hoyt
Dont go to their main store on Monroe. Go here! Staff is very friendly and knowledgeable. They will always get you the best deal!
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June 2023 by Alexander Marsh
Loved the people there all very kind
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June 2023 by Kyle Utz
Just window shopping. Staff was friendly
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April 2023 by Susan schneider
The process was made painless by an excellent employee! He knew just what I needed and didn’t need. P
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February 2023 by Denise Crook
The whole process of getting a new phone and plan was very easy. Both of the employees were knowledgeable and friendly.
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February 2023 by Infected Miller
Came in to pay my phone bill yesterday and now my phone is off...I have the receipt and everything?What's the point of paying your phone bill if your phone's going to get turned off!!
