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October 2024 by Joanne Goad
I realize the workers in this store are volunteers, but as slow and rude as they are, customer service is not their calling. I found 2 items that were not priced, asked about them and was told they just came in, and could not be sold yet. Why put merchandise out on the floor if you cannot sell It? Makes no sense to me. I thought prices were very high, Dollar Store items for $3.00, household items that would be $3-$4 at another thrift store were $8 dollars and above. Checkout was painfully slow, just an overall bad experience. Wanted to support the Humane Society, from now on I will just make a cash donation.
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October 2024 by jennifer mulvaney
This afternoon I witnessed the worst treatment of a customer i have ever seen. An older lady asked nicely if she could set a large glass vase on the counter until she finished shopping so she did not break it. She was told no it was against policy to hold anything. She tried to explain she was going to buy it she just didn't want to break it but they continued to refuse. Instead of just letting it go or suggesting she get a cart they continued to argue and escalate the situation. Then when she had walked away someone followed her and continued to agitate the woman until she was yelling. The whole time the employees were laughing and joking about her while she was within earshot. Then they had her removed from the store. All because of a situation that could have been avoided with a little human decency. I would have fired all of them on the spot. My friend and I put our items back and left without buying anything. Shameful.
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August 2024 by Ash Rockwell
This place is great. I love having somewhere to donate that isn't affiliated to a company I don't like or a religion. The money goes to helping animals and the people that help them and the prices are incredibly fair. Its a proper thrift store that hasn't been sorted for the good stuff to go online and they even have a small section for party supplies and crafts that I can let my kiddo grab from. I wish I could comment on other reviews just being bad customers and not customer service because I've only ever experienced (myself or witnessed) excellent customer service from the friendly staff.
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June 2024 by Rhonda
Closed at 230 for some reason even though staff are inside. If training why not with real customers??????
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May 2024 by Lynne Carroll
Great prices, Beautiful Staff! So nice and helpful.
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April 2024 by Julie M
Staff are all very nice, and the store is clean and well organized. I find the items to be fairly priced. The location is easy to get to and has good parking. They do a great job and I appreciate being able to directly support the mission this way.
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April 2024 by Becca Creque
Very clean store and organized very well. Just have to embrace the fact this is a donation for a good cause. Because the prices in my opinion reflect a additional donation included already in price.
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February 2024 by Becky Hatcher
I have had 2 bad experiences with the Humane Society Retail Store in the last 3 months. Three months ago I purchased a steam iron with the word "tested" on the tag. I assume that means it is a working steam iron. Uh, no! No steam, iron luke warm after being plugged in for 20 minutes. I took the iron back the very next day with the store tag and price still attached. The woman who waited on me the night before was checking people out. I told her the iron wasn't working and I would like my money returned. She asked if I had the receipt (the receipt is generic, does not say it is from the store). I did not have it. She refused to take the iron back because I didn't have the receipt. She just shrugged rudely when I said, "but you waited on me yesterday and you're not willing to give me my money back for an iron that doesn't work? Really"? She more or less said, yep, store policy. She finally agreed (as the people in line behind me were listening intently to our conversation) to give me store credit, but I had to use it immediately. Let's see, the iron was a donation. It was free to the store. They weren't losing any money by returning my money for an item donated to them that didn't work. Unbelievable.Yesterday I went in looking for some items to furnish an apartment for my mother going into assisted living. I purchased a headboard for $19.00, but realized later it was not the right size. I had not picked up the headboard yet. It was still in their possession. Nope, wouldn't give me store credit or my money back, again the next day, on an item I hadn't even picked up yet. Nope. Store policy. No returns.I have donated a lot of items to this store over the years, at their old location and this location. I have also purchased a lot of items from them. Not anymore EVER. I will look for my headboards at Habitat, which does have a 30 day return policy and the money also goes to a good cause. I will donate to Habitat or Nine Lives or Good Will before I will ever donate again to this store. Sad, but as the saying goes, "don't bite the hand that feeds you", and I have been feeding them for years.I recommend you think long and hard before buying an appliance or anything that might not work for you at this store.
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January 2024 by Murphy Harrington
If you want to support the mission of the Humane Society, I would suggest just making a direct donation. The condition of the things here I would describe as "heavily used," unfortunately the price of many items is around the same as buying the item brand new.Also, why are rugs being sold for nearly the same price of a new carpet, but they're on the ground getting even more ruined?
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January 2024 by Rebecca Ford
The people and the items in the store are great. It's where the money goes that bothers me. Corporate makes a fortune. Not the animals.
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December 2023 by Michelle Goetz
I would look at their items more if the staff had better attitudes. It's a shame because the cause is so good and beneficial.
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December 2023 by Samarah J.
Nasty attitudes, not that friendly. Bought a suit case and once I got to the counter one worker walking by hollered out “ you gotta open the suitcase”! It was already opened dummy, mind your business! The lady behind the register was unecessarily rude. If I ever go back, (doubt it) I will get names! Oh, prices are Rediculous, this stuff is used right? ??♀️
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December 2023 by Cheryl Turner
Very friendly staff. Lots of nice stuff.
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November 2023 by tracy maddox
The manager Kelly is extremely rude! I can’t believe she’s the manager! If I knew how to get a hold of corporate I would call them and tell them they how she treats paying customers! Won’t be back!!
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November 2023 by Johnny No Thumbs
Nasty attitudes, not that friendly. Bought a suit case and once I got to the counter one worker walking by hollered out “ you gotta open the suitcase”! It was already opened dummy, mind your business! The lady behind the register was unecessarily rude. If I ever go back, (doubt it) I will get names! Oh, prices are Rediculous, this stuff is used right? ??♀️
