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October 2023 by Christi Shanafelt
The drive thru takes foreverrrrrrrr. Get more staff or assign more duties to the people on site.
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September 2023 by Robyn
I just walked in and was greeted so nicely be everyone who works here! Great way to start my day.
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July 2023 by Eric
Branch manager is professional, although I’ve had issues with Citizens Bank as an institution. Professionalism is excellent at this branch and appears to meet FDIC consumer protection standards, although their customer service line could be far, far improved.
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April 2023 by Chris Eder
I am a frequent patron at the bank and I always receive a friendly greeting. There is usually no line or one person in front of me and the tellers are efficient. I am pleased with the services.
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December 2022 by Carol W.
The banker told us the wait will be "a few minutes" and kept telling us the same thing 5 times and we ended waiting for over an hour. I don't understand why she couldn't just tell us in the beginning this will take more than 30 minutes and we can evaluate whether we should wait or come back at another time. The whole branch are rude in that sense. I look forward to seeing the closure of this branch in Solon.
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December 2019 by J B
Useless branch. Only 2 tellers and one always "busy" with other stuff. Line of 6 customers is an average. Manager never in place either.
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July 2018 by Trista Lindstrom
Online it says open until 6 on Friday, but the doors were already locked, so we went through ATM... The machine said the transaction couldn't be completed at this time. No issues with our account by the way, we had well more than the $40 we wanted to withdraw, so we had to go over to US bank and use the same card to withdraw the money and pay a $3.50 fee for using a bank where we do have an account.
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November 2017 by Rob Harrison
Very friendly and helpful environment the ladies are beautiful
