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February 2023 by Chris Bacin
Shelby post office helped us get our passports in a timely manner.
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January 2023 by Jamie Hoffman
Good people have been working there for years. Have always been nice, quick, knowledgeable, and helpful.
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September 2022 by Jessii doug
I would give 0 stars if I could. I have had very important letters not be delivered and when we go up there to talk to them they get so rude and tell both my husband and I we aren't allowed back in the building because we are up there weekly trying to figure out where our mail is going. The postal worker that delivers our mail has had multiple complaints from multiple addresses and they won't do anything about him not doing his job right. I have missed important appointments because of this issue if the workers weren't so rude it might not be so bad to report mail not being delivered.
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January 2022 by Mikaeli Maddox
Was expecting a package and I woke up at 10:30am to a message saying the carrier attempted delivery at 11:11am and there’s nothing to show that they stopped by I’m sick and tired of this because this isn’t the first time that they didn’t actually come to deliver it
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November 2021 by jamie long
It's a great little post office with very friendly staff. I go here quite often and the people are very helpful.
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October 2021 by Barbara Warner
They are the rudest people in Shelby. Seem to be not very educated. It’s so unpleasant to go there and yeah they lie straight to your face
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September 2021 by Kim Decius
Made an appointment for our passports, everything was great.
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April 2021 by Dana Price
Same experience as most other people rude workers and completely unreliable service.
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June 2020 by Edward Roberts
Quick in and out. Always professional.
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March 2020 by anonymous
I don't like dealing with this post office. The people at the counter are always unhappy, & act like everyone is bothering them, if they have to wait on you. The mailman is always putting the wrong mail in the boxes. I called with a complaint, & talked to Lynn. She was very rude, & defensive.
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November 2019 by flon mon
totally rude and incompetent, continually deliver mail for other people and even for other cities. when asked about this they just get defensive and defend the status quo. this post office needs a change from the top down
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July 2019 by Lorrena Bowser-Beat
Rude employees, incompetent Postmaster, unreliable service (2 outgoing letters missing in two consecutive months, and two Christmas seasons of 25-30 cards missing and never returned). The last time I was there, which I go out of my way to Ontario post office now, there was a man upset because the uncooperative employee told him his mail, which he revealed was a penalty he had to pay the IRS, was lost. What in the hell do they do at Shelby Post Office besides throw mail away? And if I don't have any incoming mail, I was told they don't have to stop to collect my mail. These employees at this location are very lazy and uncaring. I say lazy because I live on a quiet residential street and the mail carrier drives a jeep to each house to drop off the mail. I have lived in cities with population 2000 times more than Shelby and honestly have had no problems. I have tried complaining, but was redirected to Lynn, the postmaster who is just as worthless as her facility. I have tried to find a national number to find out what is going on, but am always redirected to Lynn who I have had problems with since 2015, and out of those problems, she has fixed not a single one. I could go on, but just BEWARE IF YOU CHOOSE THIS POST OFFICE!!!!!
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June 2019 by Rich Decius
I haven't used this post office very much, but never had bad service when I went there. Apparently Mathew's mom or dad works here though.
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March 2019 by steve stump
It says most people that go to the post office in Shelby spend 15 minutes there. And only 10 minute parking on sign out front. Finding a place to park is terrible. And since my post office in Tiro is only a 4 hour office and our rural carrier now works out of Shelby. You have to drive to Shelby to pick up anything. And I agree with the person who posted about the poor rude customer service 100% Also with the person that was switching to FedEx. I use to work for the post office part time and it sure has gone DOWN hill since I worked there. They use to guarantee delivery next day service on first class mail. (except at Christmas) Now it's you'll get it whenever! And if you mailed something without the exact address correct it would be delivered. Now its return to sender address unknown!
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December 2018 by Alicia Cantrell
Absolutely rude employees. Terrible customer service.
