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August 2024 by Brian Krause
12 bucks for a small box to send a broken watch . This is a joke.
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July 2024 by Stephen Stetz
Very nice and efficient.
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June 2024 by Annette Daniel
Oh my goodness, huge thank you to Bryan and Sarah for being so accommodating, compassionate and professional! They both went above and beyond to help me in a time sensitive situation and I'll be coming back for any additional shipping/printing needs!
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May 2024 by Tyler Court
Do not ship through FedEx, always running late. Doesn’t matter if it’s snowing, raining, sunny outside, hot outside. Will be 100% late for residential delivery. The times are all wrong every single time. Use UPS or USPS they’re quicker or on time 100% never had a problem.
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May 2024 by Matthew Hoyer
This is my local go to for presentations. Recently when I was in a pinch to get something ready within a few days I accidentally sent the wrong file and didn’t realize until pickup. Luckily Brian was able to fix it same day! His customer service is the reason I’ll be back, thank you Brian.
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April 2024 by Bill Doyle
I was desperate. Needed 3 large posters on foam core as well as smaller prints on card stock. I walked into the store about 9:50am and had to leave by 10:30am in order to get to an 11am press conference where the posters would be used. No time to spare! Anthony was working the store alone, juggling other customers and a stream of incoming phone calls. He worked quickly, solved formatting problems without complaint, moved efficiently between workstations (printing, mounting...), dispatched phone callers, processed other customers' requests... He was polite, no-nonsense, utterly competent. He made smart decisions throughout the process. I felt confident I would walk out with what I needed, without having to double-check things (and I was right about that). Anthony was surely under stress as he juggled everything but didn't show it except in his intent manner. Two days later, I still feel deep gratitude.
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April 2024 by amy eifel
I'm not that Tech savvy and pretty much always need help when faxing, emailing papers, etc. And they always help me and are so kind.
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February 2024 by Alisha Shulsky
I had one of the best customer experience's recently at this FexEx location. I wish I had the guys name who helped me, but he was so thoughtful and nice and above all eager to help. He exemplified what customer service is supposed to look like. All of the employees seemed to be so kind and thoughtful. After my project was done printing I was cutting items out and overheard another employee talking to another customer and he was so kind to this customer and so helpful. I've printed here before and I've never had a bad experience but this time just seemed to be joyful. Who would have thought you could be joyful in a FedEx? It felt like such a kind environment, even with how the employees spoke to each other. Thank you for helping me with my printing needs but more so making me feel more joyful leaving FedEx performing what was a mundane task!
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February 2024 by A Bauer
I had one of the best customer experience's recently at this FexEx location. I wish I had the guys name who helped me, but he was so thoughtful and nice and above all eager to help. He exemplified what customer service is supposed to look like. All of the employees seemed to be so kind and thoughtful. After my project was done printing I was cutting items out and overheard another employee talking to another customer and he was so kind to this customer and so helpful. I've printed here before and I've never had a bad experience but this time just seemed to be joyful. Who would have thought you could be joyful in a FedEx? It felt like such a kind environment, even with how the employees spoke to each other. Thank you for helping me with my printing needs but more so making me feel more joyful leaving FedEx performing what was a mundane task!
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December 2023 by Danny Christoffers
Time and time again I've gone into this location and the store associates go out of their way to make your life difficult. I successfully avoided them for 3 yrs but made the mistake of giving them another chance today but they didn't let me down and turned me away because I didn't have my drivers license. You can do everything else in this country without an ID but I guess you can't ship a Christmas gift at Rocky River Fedex unless you show proper government issued identification. What a joke. Such a hassle... I went to another location and they helped me without issue. Avoid this place at all cost.
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December 2023 by Kahley O’Malley
Every person we experienced at this location was so kind and helpful. Huge shout out to Alaska as she went above and beyond helping us in a very difficult time. 100/10 recommend this location!
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December 2023 by Daniel Christoffers
Time and time again I've gone into this location and the store associates go out of their way to make your life difficult. I successfully avoided them for 3 yrs but made the mistake of giving them another chance today but they didn't let me down and turned me away because I didn't have my drivers license. You can do everything else in this country without an ID but I guess you can't ship a Christmas gift at Rocky River Fedex unless you show proper government issued identification. What a joke. Such a hassle... I went to another location and they helped me without issue. Avoid this place at all cost.
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November 2023 by Omaymah Al-otoom
Uncooperative
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October 2023 by Taylor Kathleen
Words cannot express how grateful I am for the customer service I received from the entire staff, especially Patty and Andrew. Everyone was so eager to help fix a situation for me (had my sister's welcome sign for her baby shower shipped to a family member in Florida by accident) and they were on it straight away. Wonderful communication and truly could not tell you how noticeable good customer service is these days <3 Thank you all so much!
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October 2023 by C. C.
Holy guacamole! These people are amazing! I had two large boxes to return with a convoluted QR code situation. Sarah figured it out for me and even made a copy of one paper so I would have documentation. After leaving, Sarah called me to say she thought I had left my reading glasses at the store. When I went over there to get them Andrew met me outside near the front door and handed them to me. What service! I am really really impressed with the quality of people who work there. Thank you both so much!
