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September 2024 by Sharon Key
Really nice helpful people
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March 2024 by Jeff Lunger (Scott)
All new inside now its nice the staff could be a little nicer
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February 2024 by Annette Wright
I got the help I needed, I could have done without the fowel language the employees where using in front of the costumers.
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January 2024 by Sam Simones
Rude service from cashier. Returning an item that broke when replacing. It was defective. They would not return it because it was broke. I left a message with true value headquarters. She made me buy other items to replace other items I returned because I didnt use them. BEWARE. There are definitely other hardware stores in jefferson and I would advise using them.
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January 2024 by Miss Mo
I haven't been there in a long time and it's a lot bigger than I remember. It was fairly easy to find one of the things I was looking for and for the other thing i went in for, there was a very helpful employee that helped me.
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January 2024 by Jeffery Lunger
It's a nice place fully remodeled but the staff could definitely use an attitude adjustment go there all the time when I'm working out here in Orwell and get attitude it's terrible like they don't want to take care of you or they don't like you or something I don't get it
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December 2023 by Brad Beals
Propane purchasers beware.Filling up a tank you will be charged a top dollar price per gallon also paying for a completed full tank. No matter if you have a gallon left in the tank or not. Might as well take it to the gas station and swap it in.. Same price.Can't believe small town store gets away with ripping off there customers and still able to keep the doors open.Wake up people.
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November 2023 by Chris
Been working here for almost 2 years, no complaints so far.
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October 2023 by Debra Stalnaker
If I could give this business no stars I would after what he did to an employee that has worked for him for 45, yes, 45 years, when she had a family emergency. Shame on you!! She gave you 45 years of her life and you treated her this way! You tried saying she couldn't leave because she was the only one that knew how to do wholesale orders? As the owner/boss you have no reason not to know how to do that!
It's not like she always called off, as a matter of fact, that was the opposite!
Didn't she come in on her day off to work for your wife because you had a Dr appointment? Why, yes she did!
How about all the times she worked without a lunch break because you didn't schedule correctly?
She was always so nice to everyone that came in there.
Was your attitude worth all of the business you are now going to lose?
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October 2023 by Frederick Davison
good hometown spot
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October 2023 by john Canty jr (JC)
Great hardware store in Ashtabula County.
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October 2023 by Susan Fleck
Great store! Everything you need!
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October 2023 by Ken Williams
I love this place
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October 2023 by chad hill
They have rat and other poisonous chemicals rite beside the food and snacks.Isent that a health hazard....
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August 2023 by Olivia Sprague
Your cashier is a real piece of work. She’s rude, she’s unprofessional and she is problematic for your business. I’ve literally never felt so unwelcome at ANY true value like I do whenever I step into Orwells. She obviously hates her job or her life and is just taking it out on everyone else. I’ll be driving to Jefferson for hardware needs since it seems to be such a burden to answer a simple question for anyone who dare steps through your door. Do y’all also get many fake bills because it seemed like she was targeting me specifically because she UV lighting my 2 5$ bills. That I got from Huntington right up the street. Lost a customer and in the future whoever asks me where the closest hardware store is I’ll be sending them to Jefferson.
