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January 2024 by nikayla bonner
Me & my sister went into here wanting a new phone Bobbie greeted us & got us just that the new iPhone 15 at that I also had to get my car looked at by 5pm the day we came we left came back & Bobbie was done with both phones for us so if your looking to start a new plan please go out & see them all the employees are wonderful people & very very helper even if it’s not they customer they go above & beyond & help everyone out in a timely manner
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January 2024 by Cass Casimir
Mrs Bobbi will go above beyond for her customers
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January 2024 by Brodie MacLean
Some of the worst customer service I have ever experienced from an employee and management. I wish I could give negative stars.I went to the T-Mobile in Heath and the experience couldn’t have been more different. From customer service, to knowledge, to professionalism the store in Heath is ahead by leaps and bounds.
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January 2024 by Slim Bonner
Highly recommend they gets downnn and don’t play especially misss Bobbi
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December 2023 by Mason Packham
Purchased phones online from T-Mobiles website and they directed us to the third party T-Mobile location on 21st Street in Newark where Matt greeted my wife and I. I didn’t realize that these guys don’t get paid at all to help with the setup of service from an online order but Matt helped us anyway. Got all of our stuff in order while we ran other errands and had it all ready for us by the time we got back. He also introduced us to the 5g gateway internet that we’ve been using for the past couple days and the difference between it and spectrum is great. We’re able to use our phones, plus three tablets and two smart tvs all at the same time without lagging out now. If you’re looking for a new carrier or someone down to earth to help with your T-Mobile service, go see this guy. Thanks a lot Matt!
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December 2023 by Roger Schumacher
Justin..Ryan.Matt and the rest of the crew here are top notch! Knowledgeable..professional and friendly. If you need any type information or help with cell service this is the place to go! They care and treat you like family.
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November 2023 by Spency 96
Bobbie was so awesome, she was caring and helped me out from switching from Verizon to t mobile. Thanks t mobile
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August 2023 by ErmaLyn Friend
Very competent staff clean store prompt and courteous service
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July 2023 by Joe Chesnick
Bobby and Dakota worked really hard to get my issue resolved thanks
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July 2023 by JESSICA ROBIN
Bobbie and Ryan were the most helpful employees I have ever had experience with. Bobbie was super knowledgeable and very consistent with getting my phone and my boyfriends phone working.They also offer complimentary COLD WATER ❤️By far, the best T-Mobile store I have ever been in!!
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July 2023 by Christy Friece
The BEST customer service by far! Bobbie was absolutely amazing! So helpful, very patient and an all around awesome Chick!I highly recommend going to this local if you’re looking to have an awesome experience!Kudos to Bobbie & T-Mobile!
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July 2023 by Jack Dunlap
Upgraded my phone yesterday. Bobbie and Matt at the 21st Street store are awesome. Had a couple of issues but between the both of them, they got things going. Great experience and couldn't ask for better people. Love those two!!
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July 2023 by ashley meade
Went in for an upgrade and the systems were giving them trouble.Even though it took a couple of hours, Bobbie and Matt were amazing and kept the mood up and kept us laughing. The staff on 21st are awesome
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May 2023 by Ed Rhyan
I had my daughter's phone replaced because overheating damage at the charging point. Matt the retail associate manager was very helpful as well as the entire crew. They helped me with the transfer stuff to the new replacement phone while I waited. I will continuously keep going here. Oh the replacement phone only took a day to get in my daughter was very happy too. The Newark Ohio 21st Street location always offers great service.
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May 2023 by Nikkita Smith
My grandpa & I went in today. Let me tell you that wad the best experience I had. I'm happy to be a part of t-mobile ❤️