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October 2023 by Stacy Stultz
Blake & Tyler are amazing!!! They went above & beyond when they had to deliver my huge sectional to my upstairs apartment. They were both very kind & professional. I will never go to any other location besides 21st St! They have my business for life!!!
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October 2023 by Trenton Sparks
The guys that deliver and mounted my TV and deliver my new refrigerator and stove did a great job. They were very friendly and professional. Very happy with the whole process.
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August 2023 by Noah Brenke
Dakota and Blake were here doing a full bedroom set delivery and it was an up stairs bedroom and these guys were are and very careful to not damage anything. Best customer service I've had in a long time. Highly recommended.
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August 2023 by Maddie Stiles
My boyfriend and I went to rent 2 own a few months ago, and got some stuff! They are very friendly and helpful! Definitely recommend RENT-2-OWN to anyone!!! So far we’ve had an amazing experience!
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August 2023 by Jacki Talbott
Christina at the Newark store is a phenomenal sales rep! She always works with her customers to get them to go home with the things they want/need. She goes above and beyond to provide customer service to all of her clients! Erica and Christina are a powerhouse team!
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August 2023 by Aimee Rogers
I've been coming here for the last couple of years and love it. I don't even have to come into the store Erica knows exactly what I want over the phone with just saying what I want. You guys are awesome.
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August 2023 by brock prycl
I recently went to RENT-2-OWN and got some things they are very friendly and helpful. I had some personal things going on , and they still helped me work out payment arrangements to keep my items! Definitely recommend!!!
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August 2023 by Andrew Baker
I've rented from this location for a few years now and they are always friendly and polite every time I'm in there. Today Maryanne was very helpful fixing an issue for me.
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August 2023 by Scott Dingey
Great store. Great people. If they don't have what you need they will find it for you and at a great deal. Highly recommend Newark R2O. They will treat you right.
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August 2023 by olexis woelk
I had a great experience with rent to own, I now fully own my home theater sound bar system and it’s still doing my family great ! Definitely Recommend!!Great customer service and pricing ☺️
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August 2023 by Erik Frahn
I like to swing through occasionally to see if anything odd comes in. At first I was taken care of extremely well. Got a rental very easily and quickly. Went back to get a sofa. Found one. Paid for it to be delivered and a deposit. Got home remeasured and realize wasn't going to fit. Went back to cancel, they found a replacement and made a good deal for it. However in order for it to fit, the back of the sofa had to be removed. I was guaranteed it would. Upon delivery I had removed and destroyed my couch. When the guys arrived they said it does not come apart. That the manager was wrong. Even though she had guaranteed me it would. Now do I not only feel lied to, I don't have a couch. I was still charged the deposit and a weekly rental. They thought it was fair just to deduct it off my other item. No it wasn't because I don't like to do business that way and was going to return the other item. Now I'm still out that money.
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May 2023 by Timothy Siegle
I’ve been with R2O in Newark for a couple years now and I got to say I would refer it to anyone. The people are very respectful and nice there. One person who works there Erica is the best she makes you laugh and just feel comfortable. So anyone that goes there make sure you go see Erica and become part of the R2O family
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May 2023 by Sally Warner
Maryann is amazing if she don't have what u want she will get I will always be loyal to this store they have always been here for us if ur looking to rent this is the place to goThanks rto for being so awesome
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April 2023 by R.J. White
*revised*Maybe revised, but I still wouldn't go to the 21st Street location, instead go to Heath or somewhere else...Had a pretty big problem caused by the tire company this rent to own sent me to (see my Mound City tire review), because that place intentionally broke Parts on my car just so I would have to keep coming back. I was very unhappy that they kept causing me more money and threatening my safety, and one of the rent to own managers actually said "... that's not our problem. Get a lawyer if you have to...". Then, I got ghosted by most of the management when I tried to contact them. Finally spoke to the regional manager, and he really saved Rent to Owns reputation, for me. He handled my issue without question, was apologetic to the situation, and really seemed to want to ensure everything was settled.I still will never return to this location. Instead I will travel to Heath and spend my money there. They were much more pleasant, and accommodating.
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April 2023 by Billie Henry
They are on top of their game. Their customer service is amazing. The items are always nice they took good care of them and you. I don't suggest renting from anywhere else