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December 2023 by fdrisgreat
I would give no stars to this "bank" but Google is too nice meriting one star. Bank desk staff is more busy giggling and rearranging their desk Christmas decorations than helping bank customers. This "bank" has rude, lazy, poor work ethic bank desk staff. I waited 15 to 20 minutes and it was neither desk staff was busy. It was inexcusable. As a customer do not go to this "bank", they will assess you nonsense banking fees. My grandfather had an old adage "never trust a banker". Don't trust anyone at this "bank".
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May 2023 by antony ruble
Declined for a small auto loan with %60 down payment, and a good credit rating, perfect loan payment history, and solid credit payment history AND a co-signer . Because “I just got a raise in February, and the back office wants to see if I maintain the raise.”Honestly blown away, Insulted and humiliated. Im self employed and since I made more money than I did the previous year, I was declined? For 6k?Looking to move my current loan from park national to another bank. HIGHLY recommend anyone who banks with park to move their funds. Looks like this bank is showing signs of folding.
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April 2023 by Ryan Mason
I'm not a member, but I go here to deposit my rent, and the tellers are always SO helpful with finding my landlord's account. Great customer service, I am considering switching banks.
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March 2023 by Rebecca Lyons
I only use their ATM at this time and it's always very reliable. I have had Park National Bank accounts in the past and found staff to be courteous informed and friendly. Facilities are clean and conveniently located. Plenty of parking. Short wait time for service. Accounts vary in price and many are extremely affordable and easy to use.
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October 2022 by Lucy
Has really went down hill since the takeover from our local bank. We are pulling all our accounts out of here and going to another. The business banking on here has become ridiculous with having to enter your EIN everytime you want into the account along with a user name AND a password, too many attempts you are locked out.
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September 2022 by Lindsay Hymson
Someone is using my name pretending to be a real estate agent in NYC (which I am) and scamming/attempting to scam people out of $. Because my name is unique, people are finding my real contact info and asking me if they are being scammed. One person went as far as getting the “landlords” bank info to send the deposit. It is THIS BANK. The fraud department has done nothing and given me no further info even though I have the account number and name. It could even be that someone stole the person’s soc sec and opened an account without their knowledge and funneling the money elsewhere. Regardless, I’ve filed w/ the FTC. However, this bank’s security team could care less about being communicative.
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September 2022 by A P
This bank should be ashamed by how terrible the new online banking platform is. Limiting business customers to 50 transactions, no balance tied to transactions, dates not in order in your account, no debit/credit column (because who needs to use those in a banking world --- let just use (-) and (+) signs), clunky, unprofessional appearance, and very much so below par for the industry standard. Whoever was in charge of making this new platform go live ....1. Has never ran a business2. Has never reconciled a checkbook before3. Did not do some due diligence and research the industry standard4. MOST IMPORTANTLY! Should be demoted from whatever position they are in.
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August 2022 by Health Inspector
Go with different lenders for a vehicle loan. What a joke. You can have a perfect credit score and put half down, but if you’re too far out of state they get nervous because they are broke. Go with different lenders if you want a hassle free experience and have good credit.
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July 2022 by Margaret Darrow
Do not get a car loan from these people, they will refuse to provide you your vehicle title until you pay off the car. I moved to a different state and needed the car title to register, and Park National refused to provide me any title documentation at all, claiming that they alone "owned the title". I had to get the license commissioner in the new state to fax over (because Park National still lives in 1997) a request to give them the title directly because they wouldn't give it to me. When my husband called his loan company, they overnighted him a title with no complaint. Park National also does not allow you to set up automatic car loan payments through their portal, I had to set up bill pay through my (more modern and capable) bank to have them automatically snail mail a payment every month. You also can't change any of your personal information online either, you have to call. Overall they've been a total pain to work with and I don't recommend them to anyone.
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July 2022 by Madie O'Farrell
I mailed in all the proper paperwork over 5 weeks ago and have called 3 times to ensure I have automatic payments set up for a new car loan account. Each time I am told that everything has been set up properly only to realize the money isn't being taken out of my account and nothing was apparently ever set up properly. It shouldn't be this difficult to GIVE a bank my money. sheesh.
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July 2022 by M Oh
I mailed in all the proper paperwork over 5 weeks ago and have called 3 times to ensure I have automatic payments set up for a new car loan account. Each time I am told that everything has been set up properly only to realize the money isn't being taken out of my account and nothing was apparently ever set up properly. It shouldn't be this difficult to GIVE a bank my money. sheesh.
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July 2022 by Bill M
I wish I could do negative stars! This place is horrible, I suggest you do business elsewhere.How can it take so long to get electronic titles released???? Sure did not take them that long to accept my moneyUpdate: asked for contact info, which I gave them. And then no contact, just a game to make it look like they care!!!
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February 2022 by Mr. Review
I would never use this bank for my personal accounts. They wait until the last day possible by law to send out any tax papers you need. Every year I could file my taxes early but no because of Park I'm stuck waiting until into February to finally get my documents by mail. You can't access them online either! Im a customer at other banks and my stuff is available online towards the end of January. No issues. I don't know why they do this to customers! I'm sorry I like to file early! This year they started accepting returns on January 24th!.
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October 2021 by Beth Rainey
It would take entirely too much time to explain how much stress, money,, humiliation, and time to even begin to explain what was done to me. The female I spoke with was rude, nasty, and very unprofessional. I truly hope this is not how they treat all their customers from buyouts of other financial institutions.
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October 2021 by Ricky Rine
Oh yes my mother may not have a account but has check's with her name on it because she has a payee sorry it has be that away but couldn't cash a check from another bank so we got to that bank and charge her what a joke there are to many banks I keep my credit union next time this happens try to respect cash oh yea so scared if bounces no 1 is perfect I hope u ready this I mean every teller I'm upset all u yea I bank in the past and didn't listen no I don't you service and no you will never control my money even you the last bank oh I'm sorry we will have have more 1 you have nice day . I hope someone is a shame of them selves .
