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March 2024 by Carol M
Went in on Saturday without an appointment. I wanted to get a "new" haircut, but while looking at photos from my last haircut, I realized that it was actually what I was looking for. I asked if they could check and see what notes there were from my last haircut (GreatClips says they do this). The last time I was in, maybe about a 1-1.5 years ago, Vance is the one that cut my hair and the lady that checked me in said she couldn't see what the cut was the last time but they could definitely do what I was asking. She asked if I wanted to request Vance and said it would be about a 30-minute wait. I said yes, that I would wait and take a seat in the lobby. Unbeknownst to me, Vance was actually working on his last customer of the day. So while he was finishing up, one of the other stylists said, "Vance, did you tell Carol you would cut her hair?" To which he replied, "No, I don't know even know who that is." And mentioned that he would be leaving. The other stylist proceeded to make snarkey remarks regarding the fact that I had requested him specifically and how, "Oh well, I mean, it's been a year since she has been here anyway." Unbeknownst to them, I was sitting in the lobby. I did hear Vance ask, "Do I just tell her I'm not able to do it?" The other stylist continued to speak about me as if I'm an idiot like it was unbelievable that anyone gets their hair cut less than once a year or something. She had such an attitude about the fact that I had asked for Vance to cut my hair and spoke about the whole situation as if I was putting Vance out or expecting him to stay past his shift just to suit me. That is not the case at all! I was ASKED if I wanted Vance to cut my hair again! I said yes because he did a great job the last time, he was polite, he made conversation with me the entire time, and I'd had an overall great experience the last time I was in. I didn't know he would be leaving for the day, and had I KNOWN, I would have asked to schedule an appointment with him. In no way did I expect him to go out of his way for me. The other stylist was very rude and condescending, and she had no idea that I was sitting there the entire time and could hear everything she was saying. So, word of advice to the stylists at Great Clips: Don't speak as though you are disgusted with your customers, especially while they are sitting 10 ft away from you! I'm sure there were customers there who knew it was me that she was speaking about, as there were people behind me in line when I gave my name and checked in. Without saying a single word, I walked out mortified. They didn't even call me to say Vance couldn't cut my hair.I'm not someone who regularly goes to get my hair cut or styled. I'm a mother and grandmother, I've always put everyone else first. I decided that this year would be the year I stopped doing that and focused on me. My wants, my needs, my desires. So I guess I'll have to find somewhere now (go out of my comfort zone), to cut and style my hair the way I'd like it, because I will NEVER go back to this GreatClips.
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March 2024 by Daniel Simpson
A very good haircut from a friendly gal with the scissors! It could have been a tad shorter but she did a great job! Thank you! God Bless you and that new boy!
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March 2024 by Brad Williams
Great staff! They are so kind and caring. They need to start painting the murals again. I alway though they were thoughtful. Especially on Veterans Day. Makes it feel patriotic.
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March 2024 by Tony Germano
Great haircut from Trishna!
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March 2024 by Troy Graham
I've been going to the Great Clips in Newark for about two years now. I request Justine because she always asks how I want my hair cut and always does a fantastic job!
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February 2024 by James Barton
It is a nice place to get your haircut
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February 2024 by Dave Midgley
The staff is always friendly.
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February 2024 by R.J. White
Some of the employees here are nice. That's the only good thing about this place. No handicap parking, no ramp. Parking is ridiculous. Take a 72 year old woman who uses a walker, and she has to walk the entire length of the building just to get in. Horrible location.
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December 2023 by Robert Hobbs
Nice customer service.Quick and efficient, and they'd done a great job. Nice store, spacious and plentiful room to sit for guests. Design is different than most, but I really like it.Easy location to get in and out of with the light, parking can get a little cramped in this particular Plaza but isn't awful so as long as there's room.Added to my list of Great Clip locations and will come here much more often.
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December 2023 by Lillie Cruse
Chelsea Loughman was wonderful! Newark OH
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December 2023 by matt parks
Stylist was very personable and did a good job.
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December 2023 by Carlinda Rivera
Friendly helpful staff and good haircut
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December 2023 by Gregory Peck
Always great service!!!!
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December 2023 by Tracy Ziech
Robin was very friendly and cut my hair just like I wanted. Great prices! Will b back in the future
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December 2023 by Travis Lusk
Sent my husband an son t gt a fade them can bk with a bowl cut not a fade very disappointed on both of their hair cut I will not return for Future cuts on top of all of it my son's neck was cut on the bk of his neck came home with his neck cut bleeding
