-
October 2024 by Ronald Hartley
Called to get a quote for winterizing my small 25hp outboard pontoon motor.
The lady was having a hard time finding how much it would be then supposedly found it and said $249 plus tax.
I said are you sure cause that seems high as other places are only charging around $150 or so.
She immediately got defensive telling me that I should tell Brad his prices are too high and wouldn’t let me finish my conversation cutting me off about asking for the breakdown or what it includes and ended up hanging up on me.
Very very rude and unprofessional lady working for your business potentially losing customers like that. Not sure if she was having a bad day or not but either way you don’t take it out on customers. I wasn’t being rude or argumentative rather just trying to see what that included that you’re charging $249 plus tax to winterize a small outboard motor and also I was asking if you read something wrong because you couldn’t find the charges for that in your new system.
I will never take my business here and make sure others are aware of this rudeness from this business if asked about it.
-
September 2023 by TERRY GUZIK
Excellent service! I highly recommend Brad's Auto and Marine.Service: Brakes
-
February 2023 by Thomas Weiser
Helped me get hard to find parts for my boat motor. Very reasonable prices.
-
November 2022 by John Sandora
Extensive knowledge about outboards and trailer care.
-
July 2022 by Frank P.
I was pulling my boat out for the first time in a couple years (you know life gets in the way of your fun and no time) looking for a tune up and good going over. no luck anywhere around here. Happened upon Brads, great find! the man knows what he is talking about. Long story short honest, to the point very fair and concerned. Runs great. I will be recommending him and throwing my business his way
-
May 2022 by Daniel Vorell
Brad takes care of my vehicles and my boat. He does excellent work at a fair price. I highly recommend him. Cheryl is great too.
-
August 2021 by Lori Hefflin Smith
Very knowledgeable about boat's. Told us thing's we never knew about the one we purchased used. Actually got a great deal ?
-
June 2021 by Joey Riffil
Awsome,would highly recommend ?
-
September 2020 by Jeffrey Witherspoon
I had found a 45-year-old boat. The boat had not run in years. I took it to Brad and he was very upfront about his pricing and what he could do. Brad was like your old school mechanic. He actually talked with me and he actually took time with me. Brad made the repairs to my boat engine and on September 9th 2020 I hit the water with it and had an enjoyable time. I am truly convinced that if it moves he can fix it.
-
February 2020 by Ryan Berthold
Brad actually took the time to talk to me about what was wrong with my vehicle and what scenarios could happen if left untreated. He actually cares about people's cars and to me that is a rarity in this time and age.
-
January 2016 by William Salupo
Took my jet ski here for service (get ready for winter/summer, any other odds and ends the ski AND trailer needed). Constant contact with Michelle and Brad took care of and worked on it as if it was his own.
-
June 2015 by pioneer savings
Took my jet ski here for service (get ready for winter/summer, any other odds and ends the ski AND trailer needed). Constant contact with Michelle and Brad took care of and worked on it as if it was his own.
-
March 2014 by Ron Kennedy
I have had a very positive experience with Brad's. they are easy to get along with. Work has been done in a timely manner. They also asked questions of me so we made sure we were on the same page from the start. Thanks!
-
August 2012 by Mike Martin
This place is a joke. I took my car there to have the timing belt changed. Brad told me the job would take a few days and I was fine with not having a vehicle for a couple days. A couple of days later, I was driving home from work using another vehicle and I saw the vehicle I had dropped off to Brad being driven around Medina. I followed the car to Walgreen's and it was his son who "borrowed" my vehicle while Brad was out of town. Being the nice person I am, I did not decide to press charges, though I could have for unauthorized use of a vehicle. I never thought something like that would happen while dropping my car off to get fixed. It gets better though. I called a couple of days later and told the woman who answers the phone for Brad's Auto that I would like to speak to Brad. I told her who I was and left my phone number. Never heard back from him. I called two or three more times just to have the lady take a message and never to hear from Brad. At least take responsibility for your son's actions and call back with something as simple as an apology. I was nice enough not to press charges on your son whole stole my vehicle to take it for a joy ride. Never again will I go to Brad's Auto.
