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June 2024 by Dillon Nusrala
Gamestonk ftw
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June 2024 by Nick Landrey
Unfortunately I wish I didn’t have to come to this but here we are. I would say my issues started happening about two months ago. I went through 7 controllers, 1 Turtle Beach Headset, and one trade in for another Xbox Series X.
I had bought a pre-owned Xbox Series X in December of 2023, all had been working fine until roughly 2 months ago. My controller would randomly disconnect from the Xbox. It would flash them vibrate twice then turn off. After looking it up online, it’s a common issue with wireless controllers and that it was reset. To this day, I still don’t know because it wasn’t properly explained to me. After the third wireless controller had been disconnected and stopped working, I decided to get a wired controller brand new. I figured I didn’t need a warranty because it was a brand new controller and with it being wired i assumed my issues would resolve. Unfortunately that was not the case and the wired controller eventually disconnected and stopped working.
At that point, i called GameStop in Mayfield to see if they could troubleshoot the issues that I was having. They advised that I should bring the console in to be looked at. When brought in the first time, everything had worked like normal. After a few tries, everything was smooth and I took it back home. After a few days, the problem persisted and they advised that I probably got a faulty wired controller. Not once did anyone ever think that this was a console issue and not a controller issue…. So I ended up getting a pre owned controller, wireless giving it one more go. That did not work and I ended up packing up the system with the controller and wanted to exchange it for another pre owned console.
Mayfield Heights advised that they did not have anymore pre owned Series X’s for trade and that I would have to go to the Bedford store. I decided against it as I was occupied with other matters that day. The next day, they advised that the Willoughby store had pre-owned and would call the store to reserve one for me for trade. I get to the Willoughby location, after a brief computer issue, the associate was able to successfully trade in the problem console with another pre owned Xbox series X.
I get home 2 days ago, hoping that the nightmare is finally over and it is not. Although the controller worked flawlessly, the controller that was inside the box was an Xbox One controller. I called Mayfield Heights, the two female associates that I dealt with last week understood my issues and were willing to accommodate for the frustrations caused. Speaking with the female employee from Monday, 6/17, she advised me that I would not have to go to the Willoughby location and that I could bring the Xbox one controller to the mayfield location and exchange it no questions asked.
I advised that I was running around all day and was tired and to see if I could to it tomorrow 6/18? She said that was okay and that she would leave a note for the CSR to handle that day. 6/18, I went to mayfield and the associate name was Chris.
When it comes to certain exchanges, when you’re promised an exchange no questions asked one day and go in the next day to retrieve based on the persons word with a notation, Chris whom was not a manager but an associate, says that’s not how it’s done at all. When asked about any compensation the person said nothing happens. “The associate gets fired and nothing happens for the customer”. So instead of getting an exchange no charge I have to buy a controller with a warranty out of my own pocket since I was mislead…
Also…. I went in 6/19 to exchange the controller because it had a defect on the right trigger. this guy same as I dealt with yesterday was not happy to see me. Was very quiet and quick with his words and gave me the exchange no problem but without a warranty. He says there’s no more controllers to exchange so can’t give you a warranty…
Chris stated that there was not a contact for the district manager and that he was not able
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May 2024 by Neil Chajon
Wow!!! I have not had customer service like this in a long time. Miranda was so friendly. She even made my daughters day with some stickers for princess peach. It's very hard to find employees that engage genuinely with customers and make a simple visit into one so memorable for my daughter and I. This will stick with my daughter and I. Thanks Miranda!
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March 2024 by THE CLEVELAND TRUCKER
Dakota was super cool and easy to deal with during my trade in. Thank you!
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January 2024 by Ronald Butkiewicz
Excellent service. Friendly.
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December 2023 by James Meyer
Ridiculously high prices, limited selection, and a person working there who knows little to nothing about gaming or the gaming world.
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December 2023 by George Smiley
Didn't take back game that I'm still having problems with
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December 2023 by Ian Ivory
Im not sure why, but I was asked for I.d. to purchase a video game, and I'm 42 years old. Old
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November 2023 by Steven Gesis
Friendly and great selection
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September 2023 by Alwyn Reid
Nice, friendly, and knowledgeable staff.
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July 2023 by Ken Moore
Gamestop is ok it has gotten better but it still can go either way.
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November 2022 by Kristopher Massey
They have terrible customer service and never answer the phone I don’t recommend it for anyone
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October 2022 by sarah porter
Always finding good deals stopped by to hit up the clearance section for among us and Pokémon plushies!! Talked to the worker about video games, very knowledgeable!
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October 2022 by Chad Bosley
It's 11:10a.m and I'm standing outside waiting for the doors to open. There is an employee just sitting on his phone not opening up the store when it's supposed to be at 11a.m
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October 2022 by Sarah Dawson
Always finding good deals stopped by to hit up the clearance section for among us and Pokémon plushies!! Talked to the worker about video games, very knowledgeable!
