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July 2024 by Katelynn Preston
I came in last August because I thought I had a yeast infection. I had just had my first sexual experience and I was having a lot of weird symptoms. They didn’t even offer to test me for STDs. I did in fact have an STD. I will never come here again.
Yes I am okay now and the STD is gone, but that is not the point. A young woman comes in saying that they had their first sexual experience, and they are having very adverse symptoms. STD testing should be the FIRST thing you request. When I sent my provider a message later that month saying the symptoms we continuing, all they offer was more yeast infection medicine.
Please train your staff better. What if this STD was permanent and I had waited another month because of you guys?
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May 2024 by Rajiv Shrestha
Worst primary care practice that I have ever
dealt with. Patient’s wellness is not on their priority list!! Dr. Sara Khaja is not recommended to anyone, she is useless!!
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May 2024 by Laura Brubaker
Dr. Betsy Peerless has helped my family so much! She is patient & kind. Additionally everyone in the office is super helpful & friendly which is a real plus when you aren't feeling well.
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February 2024 by Ashley BBWQueen
Dr. Peerless words can't explain how much I am thankful for you for caring for me and treating me very well and never switching up. Dr. Peerless is nice, smart,and funny and cares about my health. Staff is beyond amazing as well the receptionist are professional and nice including the medical assitants the nurses and the staff in the lab. THANK YOU ALL!
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November 2023 by Chriso Lopez C
The lab doesn't open on time.
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August 2023 by Philip Rossman
My wife has gone to Dr. Lager for a couple of years. Has chronic insomnia which this DO doc has helped her with. Then the office sends a letter saying she is no longer practicing there. Plus we are not accepting her patients. No referrals. Nothing. Now she can't find anyone to help with Zolpidem prescriptions. It is hell to watch your wife pace the floor all night and become sleep deprived over weeks. This office has left her stranded.
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August 2023 by Linda Martin
I finally found a doctor that listens and works with long time issues. Back in February, 2023 I called for an appointment with my DO. Said she was on extended leave. I've been through a lot of testing for unknown condition and nobody to talk to. Then in July, 2023, office send a letter to say my doctor is not coming back. Letter also says the practice is not accepting patients. But won't tell me if she is practicing or not. I understand that Docs are in it for the money, but this was very unprofessional to leave patients struggling to find someone new.
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August 2023 by Julie Paul
Dr. H is probably the best doctor I could have ever asked for. I’ve been seeing her for 4-5 years now. She’s so caring, thorough, and knowledgeable. The nurses have ALWAYS been polite and friendly! Their bloodwork center is also very fast and efficient. They make you feel right at home. I haven’t seen Dr. H. Since last year for my physical, but I was literally just sitting here thinking about how thankful I am to have a family physician that I trust (so I figured I would leave a review). She’s great :)
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July 2023 by Lisa Holcomb
I too have been a patient at this location for over 35 years along with my husband and adult children (parents went there as well). I was moved to Dr. Lager Fermon after Dr. Lehenbauer retired many years ago. This week I was notified that I am no longer welcome at this location since Dr. Lager Fermon left and that they are at capacity. How can you treat patients/customers who have been at this practice for over 35 years so poorly by just sending a letter in MyChart stating that I need a new doctor if I want to get my prescriptions refilled, etc. I think moving to new providers is the way to go as TriHealth will just dump you if your doctor moves on. Not sure why they can't ask "new" patients to find a new doctor and allow your long term patients stay.
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July 2023 by Emily Hutchison
I am extremely disappointed. My parents have been going to this practice for 65 years. I have been with the same three doctors my entire life (43 years) all from this practice. My current doctor left the practice and they dropped me. With all the history I have in this practice, they just dropped me. My prescriptions will not be refilled, they will not just move me to another doctor in the practice! How can it be that one day I have a doctor that I have faithfully gone to for my entire life, and the next day, I just don't.
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July 2023 by benjhutchison
My primary care physician stopped practicing. I got a call from a call center telling me that I missed a letter telling me this (everyone in my family missed their letters too, apparently). Then I found out that HHP-Mason weren't accepting ANY of the dropped patients and I better find a new doctor if I need some prescriptions renewed. I've been a patient there for 17 years? Is that how a doctor's office is supposed to act? Good luck if you are currently there and your doctor moves or retires, you will just be out of luck just like me.
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July 2023 by Molly Mendenhall
Recently one of their providers left the practice. Myself and family members (12 of us) have all been going to this office as a family for over 30 years. We found out that despite this fact, the other providers in the office would not accept us (or any of the other 1,2000 patients) as their patients any longer. They were not going to grandfather in those of us that have always gone there. They further went on to tell all 12 of us that we had to find a new primary care provider and office and would not even fill our medical prescription refills we needed. I would not come to this office as they clearly are breaking standard patient code of conduct and did not even send out letters or My Chart Messages that the provider had left and we were stranded with no physician. Terrible, unsafe, and unethical patient care transition from this practice and we are left highly disappointed after recieving 30 years of care here.
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February 2023 by Julie B
Dr. H is probably the best doctor I could have ever asked for. I’ve been seeing her for 4-5 years now. She’s so caring, thorough, and knowledgeable. The nurses have ALWAYS been polite and friendly! Their bloodwork center is also very fast and efficient. They make you feel right at home. I haven’t seen Dr. H. Since last year for my physical, but I was literally just sitting here thinking about how thankful I am to have a family physician that I trust (so I figured I would leave a review). She’s great :)
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February 2023 by Britt
I just left and I'm so thankful that nicki got my blood. I have the smallest veins. It usually takes 5 plus times to get it. She got it no problem. I swear that lady deserves million bucks.she is so good at her job. She was caring and made me feel better. The other lady with her was awesome. She got me a apple juice when I felt like I was going to pass out. Lol I'm the biggest baby too.
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February 2023 by Mary Hauser
Very nice place people are awesome
