-
February 2024 by Airica Edmonds
Spectrum as whole completely sucks. Thanks for making me miss the entire superbowl due to an outage, the second one this week I might add.
-
January 2024 by Steven Hackman
Busy store but the people here have been very helpful everytime I've gone in. From internet to phones. Great group of workers
-
January 2024 by Tamara Byrd
The man in there was very rude not helpful at all, the lady on the phone told me I could go get my phone in there and he said that I couldn't do that and didn't even want to be answer my and my son's question...Update.. 12/29/23 great visit this time very nice and quick service very pleased
-
November 2023 by Alinea Montroy
It was super easy to get everything set up. The employee who helped me was very nice and courteous and made sure I had everything I needed. Setting it up at home was easy to do as well. Haven't had any issues either. Very satisfied.
-
November 2023 by William Huff
Excellent experience! Brandon greeted us as we walked in and was extremely helpful. He was very friendly, and provided us far better service than we could have hoped for.
-
November 2023 by Carolyn Snider
Employees were nice. However they were out of cable boxes and wouldn't have any for 3 days. Best they could do was have serviceman here in 2 days. Hopefully he has one. Unable to give credit on my bill. I have to call and get credit. Don't really call this good service.
-
November 2023 by John Riems
I was able to switch my phone carrier to Spectrum and save some money, The person, who waited on me was helpful and patient with me and answered all my questions. Spectrum took care of my wants and needs. My wait time was reasonable.
-
November 2023 by Sophia Watson
They're busy, but they take care of their customers as quickly and efficiently as they can. I wish they had more places for customers to sit while they wait.
-
September 2023 by Pastor Rus
I would literally give a negative star review if I could. After years of bad service we moved to a better internet provider. We returned our equipment (wisely saving the receipt) but have been repeatedly billed for the equipment. I have been to the location three times in the last week to try to rectify their mistake and have been assured three times that it has been fixed only for it not to be corrected and I am still being charged nearly four hundred dollars...of which they will never see a penny...I am not paying for equipment I already returned. The last time the employee was rude, lazy, and abusive. Terrible service. Terrible customer experience. Terrible company. Avoid at all costs. Now, Spectrum, feel free to reply with your meaningless stock apology...which is probably just a bot.
-
September 2023 by Linda Dawson
Very clean facility, slightly busy but the representative took time to answer all of my questions and was very friendly.
-
September 2023 by Russel Y.
I would literally give a negative star review if I could. After years of bad service we moved to a better internet provider. We returned our equipment (wisely saving the receipt) but have been repeatedly billed for the equipment. I have been to the location three times in the last week to try to rectify their mistake and have been assured three times that it has been fixed only for it not to be corrected and I am still being charged nearly four hundred dollars...of which they will never see a penny...I am not paying for equipment I already returned. The last time the employee was rude, lazy, and abusive. Terrible service. Terrible customer experience. Terrible company. Avoid at all costs. Now, Spectrum, feel free to reply with your meaningless stock apology...which is probably just a bot.
-
September 2023 by Jacqueline Bennett
Awful service goes in and out and price is way too much 85.00 wish some else would come into the area
-
September 2023 by Curt Bush
Great storeAssociate really knew his stuff.
-
August 2023 by S E
Literally will not help you. The company does not care about customers or their staff. We used both the customer service line and went in the store (twice). We just needed to replace a broken phone and were told three different things by three different employees no one would actually help. Kept getting the run around because Spectrum doesn’t care and doesn’t allow employees to actually help. The services are fine when they work but the second you need assistance you might as well just switch providers it would be easier and less time consuming.
-
July 2023 by H Stull
Was just dropping off a modem and it took like almost an hour, and that parking lot, I mean why? That's just an accident waiting and willing to happen.
