November 2021 by Kevin Bailey
We love Papa John's pizza. We drive 20 min's to pick it up. It's so worth it.
November 2021 by Beany Mann
Bad service. Bad employees. Pizza wasn’t cut right. Then when my girl called and asked to speak to the manager they hung up on her then blocked her number so I called fr a different number they answered. The girl that answered tells me her name. I tell her who I am and thanks for the name. Go there and the Manager in on it??♂️?? #ShaqCallMe
October 2021 by Carol Cox
Do not get the Shaqaroni or whatever it's called. No cheese, no sauce and no pepperoni. Very disappointing
September 2021 by Lainey Deskins
The dough was not fully cooked. I ordered 4 garlic sauce and received just one. I ordered extra cheese, the cheese didn’t even cover the entire pizza. The cheese used on the crust (looks like string cheese) is still formed and not even melted. Very disappointing.
September 2021 by Holly Curry
Waited 90 mins for my order ..no call to account phone number and no show to the address when I called them they still wanted full price to bring it even cold had no desire to resolve the situation very disappointed
August 2021 by Michal S
Dough was undercooked because it was drenched in sauce. Will not come back
August 2021 by Jay Rock
Amazing food extremely satisfying customer experience
Its hit or miss at the mansfield location sometimes the pies are outstanding and sometimes they cant read the order to save themselves.
June 2021 by Chris Ditmars
The food wasn't to bad. It would have been nice if we received everything we ordered though. I called in to order and the first out serviced representative hung up ok me because I asked what size the papadia was. Then I called back and the second outsourced representative was rude and not helpful at all. I asked if she worked at the store and she explained the stores outsource their calls. She then hung up on me as well. So then I ordered my food online and received the wrong food... even though the boxes were properly marked, the food was not correct. I will most likely never order from this location again. Very disappointed 6-4-21
June 2021 by Brian McQuillen
Sent wrong order, said they’d send out correct order right away... said I’d have in about 20 minutes... 45 minutes later they sent WRONG ITEM AGAIN!! So called again they said they’d send correct item... at this time it had been over an hour and they wanted me to wait longer? Said I’d like a refund and they straight up hang up... called AGAIN and they answer then hang up before speaking... called yet AGAIN and they don’t answer... my wife called using her phone and some rude woman named Lisa says she took care of it.. took care of what?? So I DRIVE to the store and they said they credited my card.. but it will take 3 business days... so does this mean the credit will show up in more than a week or not at all? Judging by the times they give out.. Terrible service... this store used to be great.. a complete dump now...
May 2021 by Kristi Krug
I was really surprised at the scant toppings on the pizza! I ordered pepperoni and mushrooms. I kid you not, there were three or less on each slice. I have had Papa John's pizza many times , and it has always been great. This establishment is stingy! I will never return to the South Main Street, Mansfield , Ohio store again. Sunday evening May 16th 2021
May 2021 by mark phillips
Well, it is pretty good I try to go to different places and try different food, Southside Carry Out, has thicker pizza with Gobs of toppings ...
May 2021 by Benjamin Mellott
Its pizza. For sure better out there
April 2021 by Jason Hobby
Our delivery driver Darrell Spitler went above and beyond while completeing our delivery he was very polite and despite me forgetting my room number when I placed my order he made sure he called me to confirm and provided the best delivery service I have ever received thru papa john's .. GOOD JOB DARRELL SPITLER KEEP UP THE GREAT SERVICE!!!
April 2021 by Axtastic “Axl” Bee
My most Terrible restaurant experience to date.I have the food delivered to my house it was supposed to be extra well done and extra light sauce it was the palest pizza and it had so much alfredo sauce on it was completely inedible I called the restaurant and after being on hold for 11 minutes I left my house to do the 10-minute drive to the restaurant when I got to the restaurant I was still on hold 18 minutes later. I had to explain why I wanted my money back he said he refunded me but I'm not sure it still says pending in my account I guess time will tell hopefully I will just be refunded but I won't be refunded for my time and gas for having to drive to the restaurant. I didn't get an apology or anything completely unprofessional but it goes with the theme of this town unprofessional inedible food delivered to your house 4 $30!