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January 2024 by Buffy V.
Representatives of AAA are VERY RUDE. They sound disinterested, high and unconcerned. I asked for one garage to NOT be sent to me for a tow, TERRY'S TOWING, and that's exactly who they sent to tow me. They're smart asses with an attitude. Just pay the tow bill when you need it and FORGET AAA IN THIS AREA. SAVE YOUR MONEY.
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July 2023 by Brent Laird
Terrible customer service, they'll cost you money. Nothing but trouble, headaches and threats from them. They will not contact you, you have to contact them.
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May 2023 by Jesse Stimens
They think there all that and there customers to y'all need to get real
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March 2023 by Dawn
Jessica Adamson is a wonderful agent to work with. I'd refer her 100%
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January 2023 by Jim Mayer
This AAA location is very convenient and its a nice comfortable place to make travel arrangements. Michele M. at this location has made my teavel arrangements in modern history plus she makes my travel groups normally annual trip to Vegas. Michele us great at making these arrangements so instead of me making my own arrangements, i leave it to the pro.I have also beenn to this location for a few travel events also which are great. The one thing i would like to see are trips like on a bus that originate from Ontario. A fall bus trip through New England would be nice.
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January 2023 by Treasure Cat
The people at the office were great!HOWEVER THE ROADSIDE ASSISTANCE SUCKS!! THEY LEFT A SENIOR CITIZEN & VETERAN STRANDED ON THE ROAD FOR MORE THAN 11HRS, AND HE STILL ENDED UP CALLING A TOW TRUCK ON HIS OWN, BECAUSE IT WOULD BE AT LEAST ANOTHER 4 HRS. NOT GUARANTEED!!!I would like to say this was a 1 time fluke incident, but a couple years ago he had to wait 8hrs broke down in the freezing cold when the fuel pump quit running on his way to town! My dad sat on a country road with no heat and ended up sick!
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October 2022 by Pete Holmes
We wanted to buy euros for our trip. AAA people were friendly, knowledgeable, efficient with timely follow-up. Plus the best rate of exchange. You cannot do better.
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October 2022 by Cj Stone
Terrys towing is the best not only did they arrive very quickly but also came with another truck to get my family home safe
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August 2022 by Siegfried Harrison
The service at the AAA store in Ontario can’t be beat! Emily Weichman is tops! She’s been so helpful to my wife and me in getting just the right accommodations when we travel. We’ve been on a number of cruises around the world and dealt with numerous agents and Emily is definitely the best!
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June 2022 by M K Schreck
Our experience was fantastic when we booked our cruise. Emily was a lifesaver when our flight was canceled the afternoon before we were to leave. She spent hours on her Saturday afternoon off rescheduling our flight and kept us informed . Since it had been years since we cruised, she explained everything in detail . Now she is helping us with our next cruise next year. Thanks Emily!
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April 2022 by Richard Gregory
Went there for information about a planned driving vacation through the Dakotas, Montana, and Idaho later this year. Sara was very knowledgeable, courteous, and helpful while we selected maps and brochures.
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April 2022 by Deborah and Charlie Iams
What a wonderful experience! Ms Jenney was so helpful and went above and beyond to find flights and book everything for me. As a new widow and a Senior, things become very complicated. All the employees were helping each other, so friendly and really made a lasting impression.This AAA office is great.
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April 2022 by Pastor Rus
I would prefer to give them a negative score. I payed for this service for my wife, my eldest daughter, and myself. This week my eldest had surgery. While recovering at home she asked his sister to take her car (the car belonging to me…a card holder) to the corner store for groceries. Two blocks from the house my middle daughter noticed the tire was flat and had her sister (the card holder) call AAA. Even though the car was owned by a member, was driven on behalf of a member, and the call was made by a member they refused to produce the service we paid for…because my eldest daughter was not at that moment IN the car. It wasn’t until my middle daughter put my eldest in a wheelchair and pushed her two blocks through the snow to the car that they would agree to come. They did not arrive to service the car until two hours later. Fraud. Plain and simple.
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March 2022 by Russel Y.
I would prefer to give them a negative score. I payed for this service for my wife, my eldest daughter, and myself. This week my eldest had surgery. While recovering at home she asked his sister to take her car (the car belonging to me...a card holder) to the corner store for groceries. Two blocks from the house my middle daughter noticed the tire was flat and had her sister (the card holder) call AAA. Even though the car was owned by a member, was driven on behalf of a member, and the call was made by a member they refused to produce the service we paid for...because my eldest daughter was not at that moment IN the car. It wasn't until my middle daughter put my eldest in a wheelchair and pushed her two blocks through the snow to the car that they would agree to come. They did not arrive to service the car until two hours later. Fraud. Plain and simple.
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March 2022 by Bob Paulino
Have been with AAA over 30 years. Our Mt Vernon office has closed-- 'cost savings' and 'restructuring' we were told. Had trouble getting out last trip tiks.Recently required a tow with a new to us, used vehicle. Called in and was told that someone would be there within the hour. The hour came and went -----. Wasn't able to start the van so we had no heat. Fortunately I had coasted on to a side street. Called in and was put on hold. Was told that there had been a problem and that someone else had been called.. Called back after an hour and fifteen minutes and was told they were short staffed. They were sorry. A friend who was coming to my Vernon to listen to their grandson play at dry Creek cafe stopped by.and left me a phone charger. We had plans to go and meet them at the venue later in the evening. My phone was slow to charge, several more calls were made into ok AAA. We finally made arrangements with the homeowner where we were broken d ok wn (bad flywheel) and wi was picked up by my wife -- 7 hours later.Worst experience that I have ever had with AAA.beencalled
