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April 2024 by Kathy Durr
Very informative
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April 2024 by Nathan D Winters (n8wntrs71)
Friendly people and quick service.
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March 2024 by James Collins
Visited the Lima, Ohio location on 3/21/24. No lines no wait. I was also pulling a trailer. They allowed me to drop and leave it to do the service. Floor managers and staff brought me right in, my vehicle needed several updates. They continued promptly and efficiently, all the while they were starting to get busy handling other customers. Everyone was friendly, patient, and courteous. I overheard the store owner rewarding his staff with pizza for lunch, but the floor continued working through lunch time. I hope that when they finally had a moment to enjoy lunch that they enjoyed the Mountain Dew beverages my son and I thought they needed for their efforts. Thanks you for your service.
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February 2024 by B Hoge
This oil change service could have got a better review for only answering their phone when I called to find out if they had availability
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December 2023 by Glenna Jenkins
Wow! Not the same place as it used to be. Not sure if Valvoline has new owners. BUT, WILL NOT RETURN! What happened to customer service especially for a $108.00 oil change? Rude!Lost a customer of many years!
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December 2023 by Miranda Anderson
Very helpful, very quick, and inform you with any info about your vehicle
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November 2023 by Riley Delgado
Worse experience I’ve ever had! Waited in line for two hours and was told I would receive a discount if I didn’t end up leaving and taking my business else where so I stupidly waited and guess what go to check out and they don’t have a discount that I wasn’t skipped over and got in after waiting for two hours and asked not to take my business elsewhere. We have brought all of our vehicles here for years and never waited this long and you can’t do a good deed for making people waste their entire day when you can’t even turn around to get out! Never coming back you lost a costumer after today
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November 2023 by Allison Mowery
Just went to have air in my tires but they were friendly, fast, and efficient. Will try them for an oil change next.
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October 2023 by N W
10 guys in the shop can't change oil in less than 40 minutes. College kids could care less about doing their jobs. Never would go here again
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October 2023 by Jenn Mart
Great experience taking in my father-in-law’s suburban today!! My oil change was quick and Issac was helpful at the window. Thanks team!
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October 2023 by omar gomez
I liked the service from the people working there, the only small complaint I have is on my second visit I asked for a radiator flush and I told them my current antifreeze/coolant was red and they pumped the flurescent (light green) one into the radiator and did not flush out the one on the reservoir that was red to avoid them getting mixed as they are chemically different. Now if they use the universal coolant that mixes with any color type of antifreeze it would of been nice to know to avoid thinking they were being careless.
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August 2023 by Eric Stauffer
Had oil changed in my daughters car on Thursday afternoon. Parked in garage overnight and woke up to oil all over the floor. Returned on Friday to have the tightened the drain plug because that’s where it was leaking and they told me I had to wait in line behind the 13 cars that were there. I will never return to this place!! It’s a simple oil change and they couldn’t get it right!! And it cost $125.00 very disappointed!!Service: Oil change
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August 2023 by Jerry Sites
Very good and professional service and polit keep up the good work
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August 2023 by Peggy Flores
Extremely disappointed. I recently moved here from Boise, where I have been a customer for years, and always received excellent, friendly customer service. In Lima I was not greeted, they did not advise on recommended services, and were not friendly. In Idaho they go through the 18 point check with to let me know if my tires were fine, what they needed to refill, how the transmission fluid was holding up, check my battery, etc. None of that was done in Lima. I will not go back or recommend going here. Kudos to Idaho Valvoline.
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July 2023 by Joy Milligan
Very professional, Robert was fantastic and took great care of me! Highly recommend!
