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October 2024 by Bill Donham
Good experience. Logan was pleasant to deal with and knowledgeable about the mattress selection. Very helpful.
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October 2024 by Karen Lindo
We purchased a frame and mattress for our guest room.
Good variety to choose from in all price ranges. No rush and answered all of our questions. Refreshing to work w sales people that aren’t pushy!
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October 2024 by Rodney Aker
Excellent experience, very detailed info. Fast service.
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October 2024 by Linda Niemeyer
The salesman, Logan, was very informative and helpful in our decision to buy the mattress. I will definitely suggest others to go to Mattress Firm for their new mattress. The process to buy was fast and efficient.
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October 2024 by LA C
Joshua was very knowledgeable, professional and helpful. Delivery guys were efficient and friendly. Would definitely recommend Mattress Firm.
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October 2024 by Karen Inman
I was very happy and pleased with how I was treated and your store manager was great with explaining different options making it easier to make decisions. He is a real asset to your company. I will gladly recommend this store and positive experience to friends and family.
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October 2024 by Kristy McClain
Josh was a great help when we came in looking for a new mattress. He was polite, knew his stuff and very helpful when we had no idea where we needed to start or what we wanted
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October 2024 by James Reber
Logan was a excellent
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October 2024 by donell howard
The service I received was very good and friendly explaining the process of buying matters s and getting It delivered was clear and concise.
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October 2024 by Andrew Aldstadt
Everything was great! Sleep Expert James was friendly, knowledgeable, and answered all questions. Had great recommendations for what I was looking for. A great experience all around and I will definitely recommend this store (and James)!
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October 2024 by Marlene Otis
We were looking for a quality mattress, I checked reviews for Lima store and was not disappointed. John did an outstanding job of going over all our options and what was best for us. I was very satisfied when I left the store that I received a quality mattress and very good customer service!! Will definitely recommend to all my friends. Thanks John for treating us as valued customers!!
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October 2024 by Ed Hanson
You are told they have 'free delivery' throughout the sale. Then, after paying for your mattress, they ask you if their "doorstep delivery" is, OK?" That means they put it on your step and leave. I said "No, I need it taken upstairs to my bedroom. My wife and I are 73 years old; how would we get it upstairs?" They said they would carry it upstairs for $99.00, and then they ring that sale up after the mattress has been paid for.
That's how they get another $100.00 sale.
Very misleading.
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September 2024 by Kimberlee Michaud
Went to the store in Lima, OH this afternoon and was helped by Sales Associate, James. He was very friendly and helpful. He explained the store's delivery schedule and policies clearly, it was an Excellent experience!
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September 2024 by Gary Puglise
Sales people were helpful and professional. No problems.
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September 2024 by Brian Spurbeck
Logan was very helpful and interacted with us to help us decide on our purchase.
