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December 2023 by D P
These ladies running this place is amazing! I had a 15 min break today and they got my rental ready to go and I was able to get back to work on time!!! AWESOME customer service :)
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December 2023 by Georgian Enache
No cars available even though the booking was done with 5 days in advance.
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August 2023 by Tina Harmeyer
Wow! The representatives were the best. At the end of a hectic Friday, they were rectify a bad situation that was not their fault all with smiles, apologies and grace.
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June 2023 by Morgan Morgan
HORRIBLE!! Aaron Glenn rents their vehicles to stalk me! I have a ton of videos with their rentals while he’s stalking me. & there is nothing they will do about it. It’s disgusting that they keep providing him with rentals JUST to stalk me. This man has more than 1 car … he only gets rentals to STALK ME!! It’s creepy and weird & crazy that HERTZ is continuing to let this man use their cars solely to stalk a female.
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June 2023 by Cenica Williams
Best Rental Company out there Taylor was friendly knowledgeable and helped me with my Concerns” Thanks Taylor keep up the Good work will be renting again soon..
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March 2023 by James Bohrer
Excellent customer service! Taylor and Eileen made our day!
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February 2023 by Rickii Bobbii
By far THEE WORST car rental service!!! I was on the phone with my boss while returning my rental and the woman working in the Lima Oh building, didn’t even give me a chance to get off the phone to make sure I wanted to put the gas back in the car that was in it when I got it, then CHARGED ME 34$ for a quarter tank of gas, I could of filled the tank up for that. It was the most unprofessional situations I’ve been in.
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January 2023 by Curt Kremer
Excellent service. The staff always works to accommodate and make it a satisfactory experience with upgrades to whatever cars they may have. Limited selection but they always check for best rates. I always use when I get my vehicle Ziebart'd and they even do a courtesy dropoff/pickup to Ziebart.
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October 2022 by Nico LILLE
WE HAVE BEEN HOSTAGE BY HERTZ!Avoid HERTZHertz works we franchiseesWe have been hostaged in Lima,the franchisee made us pay 3 TIMES more than on the booking, pretexting there were insurances we needed.We already had insurances on our credit card.We were at the beginning of the holidays, we had no choice but to accept, or ruin the holidays without a car to move around…LIARS,NEVER AGAINBE VERY CAFEFUL, AVOID THIS BRANCH
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October 2022 by Sandy Arnett
Fast and easy to rent a car. Very friendly and professional staff. I will definitely be renting from them again.
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September 2022 by Mark Lundquist
Kim at the Lima OH Hertz saved our vacation!!!! After renting a car for our vacation thru the Fort Wayne location we received a call 1 hour and 15 minutes before we were to pickup the car informing us that they had NO car for us and no hertz location in the whole state of Indiana had any rental cars ??. We called the Lima location and Kim was just super….. she transferred our reservation and was extremely helpful with the whole process. Even though we still had to travel an hour and a half to get a car we made our vacation Shame on you Hertz for renting cars you don’t have available!!! And a thumbs up ?? for your employee Kim being able to bail you out!!
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September 2022 by Scott Reed
Would give zero stars. But sometimes when I try to book they do not answer. And sometimes they just hang the phone up without even a hello. It's sad because in my line of work I rent a lot of cars and they just keep making it harder all the time. And I absolutely hate talking with a foreigner at a call center that I can barely understand and doesn't understand or listen to me
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June 2022 by Timothy Diemer
Front desk agent straight up lied about certain insurances being required even though we said our credit card would cover it. Refused to give us car unless we accepted so we had to otherwise no car.We dropped this off in Cusco and the Hertz there tried to charge us for scratches and dents that were already on the car and even noted in the documentation. Make sure you take a ton of pictures of your rental on pickup!Everyone here was super nice in person, but lie through their teeth. Make sure you cover yourself.
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April 2022 by Crystal Buzard
Used them 1 time and will never again. Rented a car because of a wreck. Had car 2 weeks. We drove 351 miles.... 2 weeks after we turned the car in my credit card got hacked and charged 1000.00! Got that all figured out that was a fraudulent charge. Then 4 months later we get a collections letter for toll fees for somewhere over 7 hours away that we obviously didn't do! Employees were very unhelpful and i t took forever to even get a hold of anyone locally or at corporate to get a copy of the reciept to send to the collections agency! Never again!
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January 2022 by Mo Siddiqui
Was leaving for vacation and needed a rental to drive to Chicago airport. Tayler Thomas and Kimberly Starr were the associates that helped me get a last minute top notch vehicle and even searched for any offers that I was eligible for which ended up saving me roughly $40 each on the rental to and from the airport. Amazing people and really good customer service. Would definitely recommend them to anyone looking to rent a vehicle! Extremely pleased with my experience! :)