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February 2024 by Nathan
Ronnie at the lima Ashley was absolutely amazing. She was honest and friendly from the jump and never pushed us to purchase anything. I will definitely be back.
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February 2024 by Deron Bailey
Took a little longer than we anticipated but overall was pretty good.
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February 2024 by Dinah Arlington
Not too pushy (which is key) but available to assist and/or answer questions!
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February 2024 by Patty Nixon
The Ashley representative was friendly and helpful to me on picking out a mattress for my needs.
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February 2024 by Andy Pifer
Sales person was very polite, professional and helpful
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February 2024 by David Jessel
The shipping was great. The online gps app allowed you to know where the truck was and exactly when to expect delivery. Plus, the delivery agents were professional and friendly.
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February 2024 by Michelle Mathison
Our experience in the store for the sale was great! However, everything after has been a disaster! We received the bedroom suite with 3 damaged drawers and a damaged headboard. We took pictures of damage and contacted Ashley for replacements. The drawers were ordered and came damaged again. The headboard they will not replace without coming out to look at it. We called again and the next set of drawers came and damaged also. Getting a tech to come out to look at the headboard and for them to deliver new drawers has been a mess. No one contacts you personally it’s all automated and you get messages saying someone will contact you and no one does. Not thrilled with our experience and feel like we have gotten terrible customer service and I have talked to a manager/supervisor/and 3 associates.
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February 2024 by Ruth Scott
Todd was very helpful, kind and considerate! He pointed out serveral options to us and helped us get the best deal!
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January 2024 by Sylvia Banks
I Appreciate The Prices...And In Store Customer Service.... Yet to Experice the Delivery and Setup Proxess... Will Comment On it Later
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January 2024 by Ryan “McRiib” Spencer
Had exactly what we wanted for a fair price. But the delivery was 100% perfect and both were professional and helped worked out problems to get the furniture inside.
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January 2024 by troy butts
Great personal service in store. Would have given 5 stars except for the need to find someone else to remove old couch to dispose when paying so much for delivery.
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January 2024 by Jessica Keckler
Our experience from the time we walked in to the time we left was nothing short of phenomenal. They were all very helpful and professional. We will definitely be returning for future purchases.
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January 2024 by Shelly Dotson
The guy working with us did amazing. Sales person was KH105 .Ashley's computer system needs help tho. We financed thru Acima and everything was good on our end and Acimas but for some reason Ashley's side of things would not go thru so unfortunately we have to wait several days to get what we purchased. It was a little discouraging. The guy helping us tho did a very good job.
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January 2024 by Todd Ellerbrock
Ashley is a never buy again for me on anything! Ordered a recliner, picked it up when it came in, got it home and it makes a loud sound when reclining out, go to recliner back in and stops, gotta crawl out of chair!, called so many times and it needs a new inner folding mechanism, been almost a month and still no repair, no call back, no return, but I will return it and I will get my money back! Never again!
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January 2024 by Joan Reeve
Ashley is a horrible store. We purchased a battery for the electric furniture we purchased from them. The battery didn't work, so they took it back and said they had to talk to a manager. That was 8 months ago. We have gone in several times and called the corporate office. They all agree that we are owed $200 but no one can seem to take a return. Unbelievable. We will never buy anything from Ashley Furniture again.
