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September 2024 by Paul Nagel
Best car leasing experience I've ever had.
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September 2024 by Tim Johnson
We went to Valley Ford of Huron and took my grandmother with us. We ended up purchasing 2 Explorers. The salesman Josh was great but after we dealt with him it was all down hill from there. My grandmother never got her title work info and 45 days later she still couldn’t get her plates. We contacted them and to find out they never did the title work. They didn’t even have the title for it. We called numerous times to get it handled. After numerous attempts Damion got it figured out. With the other car as soon as Josh handed us off to financing it was a mess. CDK was down so they hand wrote the contract. Everything on the contract was incorrect. Jeff did the contract numerous times and just couldn’t get it write. He had the financing, terms, business name and EIN number all wrong. They assured us they would get it fixed. When we got our first bill in the mail it was $200 more than agreed on. We also got a letter in the mail that the contract submitted was also incorrect. Our business name was still wrong on it. When we contact Valley Ford I spoke to Damion. He told he’d call me back that day and never did. I ended up calling back myself and spoke to a lady and she said she’d have someone call me back. The finance manager called me back and assured me it would be handled but Damion locked my file in his office so he could take care of it that day. He told me he would call me first thing the next day but I didn’t hear from him. I received 2 calls back to back the next day but couldn’t answer because I was busy at work. I ended up calling him back around 4-4:30pm and the finance guy and Damion were both not there. The girl told me they’d call me back the next day. I never received a call. Today I look at my bank account and Ford Motor Credit debited $3391 out of my account. We’ve already paid multiple payments. I then called and asked for the finance guy today and Damion the GM got on the phone because the finance guys daughter is sick. He couldn’t have been anymore rude. He was questioning me why I didn’t answer when called. I let him know I was busy when called and returned the call. He shouldn’t worry about me not answering he should be worrying why he or his finance guy doesn’t. He also told me we signed the paperwork. I let him know my paperwork was correct but they turned the wrong contract into Ford Credit. I asked Damion the first time I spoke to him who his supervisor is. He told me I could get hold of her anyways. I told him I didn’t care I wanted it. This experience couldn’t get any worse. My family had purchased 100’s of vehicles over 40 years when Valley was Artino Ford and never one issue. I’ve never been through anything like this in my life. They don’t care. This will be the last time shopping at Valley Ford and will be taking out business to Liberty from here on.
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September 2024 by christine galloway
Always, Always, Always GREAT!
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September 2024 by jennifer conroy
Excellent experience via internet sales!! I knew exactly what I wanted and they DELIVERED!! Literally!!
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September 2024 by Kimberly Slagle
Our whole experience was great. Our salesman went above expectations to find exactly what we wanted and needed. We have worked with our salesman for 12 years and will continue to return and send people to Valley Ford of Huron!
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September 2024 by Don S
Bought 2018 F150 on 6/21, couldn't take it with me, needed to be "serviced and detailed". Couldn't get it done until the following Tuesday. Went to pick up, vehicle full of dog hair, not "detailed", not even washed after buffing out the paint droplets. Had to make a service appointment because no one could explain how the radio works. Couldn't get a service appointment until 7/8, just to explain the radio. Cancelled service appointment on 7/5, left a message for the salesman to call me back, he never did. I had the radio situation taken care of somewhere else. Now it seems I will have to pay someone else to detail the vehicle. I have NEVER dealt with a car dealership with such non existent customer service. It seems they can't seem to get the basics accomplished, clean and service a used vehicle before it's delivered. So, to recap, 2 full weeks since I purchased the vehicle, still no detail, had to go elsewhere to get the radio to work and no return call from the salesman. If the extended warrantee isn't accepted at other dealerships, I will cancel that purchase and buy one elsewhere, just like everything else involved with this dealership.
Update 8/12
Approximately 2 weeks after picking up vehicle, the sent the salesman out to "detail" the truck. He tried, did ok. Well, except for cleaning the windows. Radio still,doesn't work properly, have to use phone to listen. It seems the service department is either incapable or just wont take care if the issue. I was hoping to update with a satisfied customer post. I see they dont really care. We're a month and a half after the sale and I will have to replace the heater controls in order to buy a functional radio.
This dealership just doesn't care about servicing a customer. Once the vehicle is off the lot, the customer is no longer relevant.
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September 2024 by Jeanne Schuster
We have bought many cars new and used from this dealership and they are always helpful and friendly. They will work hard to find the right vehicle for you!
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September 2024 by Jim & Barb Berger
Service Team was polite and very professional. Was able to diagnose the issue with my F-150 right away. Will be going back.
Thank you Valley Ford of Huron!
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September 2024 by Jerry Strand
Very helpful & courteous.
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September 2024 by Kevin Eichelberger
Great service and window was done in a timely manner.
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September 2024 by Aaron Kubasek
Valley Ford at Huron is a great place to buy a truck! Chad was a great sales person, and Damon is the best manager. We’ve been a customer here for years with both sales & service. We really love our new Ranger Raptor ?
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September 2024 by Db BELL
I was shopping for a specific F350 Platinum, and none of the Minnesota Dealers have pricing for what I thought was fair for markets outside of Minnesota. I contacted Valley Ford and spoke to Nicholas Pfeifer.
He was excellent at his job, He offered to deliver to Minnesota, gave me a fair price on my trade. Minnesota dealers were all 5,000.00 under trade pricing and would not negotiate. I did not have to Negotiate with Nicholas, his offer was right the first time.
IF I’m in the market for another vehicle my first call will be to Valley Ford of Huron
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September 2024 by Workman Firearms
I recently traded in my old truck at Valley Ford of Huron and couldn’t be happier with the experience. The entire process was smooth, fast, and incredibly simple. The service was top-notch, and the prices were unbeatable! Damon, the sales manager, and Chad, the salesman, were both fantastic to work with. They made everything straightforward and stress-free. If you’re looking for a great deal and excellent service, I highly recommend Valley Ford of Huron. Thanks to Damon and Chad for making my truck-buying experience a breeze!
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September 2024 by Mary Mahoney
The Mobile Van was such a great service to address my recall repair!!!
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September 2024 by Barry Esposito
Valley Ford provided great service and did so at my house with the mobile service. I would recommend Valley Ford of Huron to anyone.
