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September 2023 by Mandie K.
Tried calling to reschedule a flooring measurement and was on hold for 32 minutes. I spoke to an associate twice who put me back on hold each time. I tried to call again and the phone rang for 5 minutes before I hung up.
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June 2023 by Ronda DeGenero
Finding what I needed wasn't a problem and the floor employees were very helpful. The guy in the department inside , that carries weed killer, was very helpful, with some tips on how to keep the feral cats from making my garden a litter box. Check out was a whole nother thing. Only self check out available, and all 4 machines were having problems, the employee was doing the best she could, she'd just get 1 person done and the machines would act up again. Customers had to wait their turn to get help, with the machines. Total nightmare.
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March 2023 by Jo Ann O.
I got a garbage deposal to be installed For 3 weeks I have been waiting a they do not show up Paying $200,00 dollars and me staying at home not to miss them and it is a no show
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January 2023 by Jake P.
If I could give negative stars I would. Today I attempted to purchase three butcher block countertops; the listed price was $209. When I was checking out the price rang up at $349, a significant difference. A cashier went with my partner to verify the item number on the price tag. While there, the department manager belittled the cashier. Then told the cashier (after we walked away) to not honor the price. We waited 45 minutes for a manager to come to the front (self checkout lane, it was the only checkout open) to talk to us. When they finally did, they had no interest in explaining to us why they wouldn't, they simply told us that and turned away. Not honoring a price is one thing, but to treat employees as poorly as the managers did is absolutely unacceptable! I'd like to call out the department managers Penny and Justin for being particularly nasty, as well as the gm, Eave, who was t even at the store to help with the situation. On the other hand, the cashiers Michelle and Jenn were fantastic!
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January 2023 by Heath T.
This store has gone downhill. Staff isn't approachable or offer help, and are usually short. They also don't staff regular registers and rely on self checkout. I use my military discount and have to wait on someone to help me, and twice now I have been ignored at Self checkout lanes, because they don't even staff it there, and I get ignored if I ask for help. I hate Home Depot, but I may start going back. Get it together Lowes.
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January 2023 by Arse H0lio
Great shopping I couldn't find a flat cart inside ?
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November 2022 by Susan H.
Twice I've placed online orders, had my credit card charged, and tracking said the item had arrived at the store. The first time, I was notified that the item was ready for pickup, but when I got to the store, I waited half an hour while they looked for the item, and ultimately had to cancel the order and buy it elsewhere.This time, although tracking says my item arrived at the store a week ago and my credit card has been charged, I have not been notified that it's available, and when I phoned the store they weren't able to give me more information. The clerk said they'd have their boss call me when they got back to the customer service desk after an errand, but unsurprisingly, three hours later they haven't called.Luckily there are other hardware stores, including another Lowe's, about the same distance from me.
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October 2022 by Robin D.
They helped us find what we were looking for. They helped us get it to the car. They were laughing and having fun they were very friendly. The store had what we wanted and it was reasonably priced.
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August 2022 by Natalie M.
If I could leave zero stars, I would. However, since this Lowe's only has one and a half star anyway, they clearly don't give a s**t about their customers anyway. I pulled into the curbside pickup, and called the store to get a pick up attendant. The phone rang for five minutes, and no one answered. I go into the store at the customer service desk. There are two women employees standing there. One is helping a customer with a return, and the other is standing there looking at her phone. I walk up to the pick up counter, and I'm patiently waiting. Absolutely no recognition from the other employee that I'm standing there. I then walk away to try and find someone to help me. I then see a third employee walk into the customer service desk area, so I go back to the customer service desk, hoping I can get someone to at least talk to me. The girl on her phone finally asked (like I was annoying her). Can I answer something for you? I asked about curbside pick up, and no one answering. She just pointed to a sign above her head. All the while, the phone behind the desk is ringing (probably others calling for their curbside pick up orders), and not being answered.
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May 2022 by David H.
We bought a dishwasher here. It's a Maytag and it broke down just after the one year anniversary. Luckily we bought the extended service plan. What they don't tell you is that the company that runs the extended service plan does not answer their phones. I spent six hours trying to get ahold of them. Waste of time and money.
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March 2022 by Endhyr M.
Cannot get any help over the phone, I have called over 30 times and have gotten the run around too many times to count. they always ask for my contact information and I am assured someone will get back to me. All I need from this store is proof of delivery for a shipment that was delivered here. (As simple as taking a quick picture of the document and emailing it out) and now my entire weeks pay is being withheld because I am missing 1 piece of paper from this location. I will never accept Any work that is related to lowes again. I am beyond frustrated. And this stores customer service is garbage. 0 stars if I could.
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February 2022 by Errin J.
Don't attempt to purchase appliances from here. They are not truthful about what products they have available. They will just keep pushing your delivery date out another month, and another month, and another month... till you give up and go elsewhere. Very poor way of doing business.
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January 2022 by Scott Booher
I always find what I am looking for, but helpful staff persons are always scarce.
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January 2022 by KENNETH GASTINEAU
And awesome place to shop
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January 2021 by Roger Sharrock
This is the worse store you can go to for appliances. Their web site says they have an item that can be picked up today. You go there and they tell you to come back in a hour and they will look. When you finally get someone to help you, they tell you they don't have it.
